• Contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts. • Influence pre-sales strategy and apply EMS Identity and Collaboration solutions to best meet client goals. • Explain the EMS product positioning to business and technical audiences while maintaining customer relationships. • Work with the EMS Product Management and Engineering teams to create solutions and enhance EMS products based on customer feedback and market demand. • Document and report relevant marketplace insights and client requests to inform future product development.

• Manage project scope, schedule, resources, project documentation and reporting • Schedule client meetings and project planning activities and coordinate internal resource support • Request and schedule testing and training activities with client (with PMO/Analyst resources) • Facilitate technical discussions for project integrations and technical solutions from one-to-many technical applications • Use internal tools to initiate the build and to troubleshoot issues/ promote resolution • Identify and escalate project risk/roadblocks and develop risk mitigation/resolution plans • Track open issues, along with solution plans (JIRA tickets, cases, etc.) during Implementation to go live with clients • Experience balancing multiple projects concurrently, including multi-facility, multi-product programs

• Develop and implement technical strategies that support the overall sales objectives of the organization. • Act as a thought leader in the industry, representing the company at conferences, webinars, and industry events. • Lead the design of highly complex, integrated solutions that address the unique challenges of strategic clients. • Mentor other solutions engineers, providing guidance on complex technical and strategic issues. • Engage with strategic clients at the executive level to understand their long-term goals and align solutions accordingly.

• System Integration & Validation • Plan, execute, and document system integration testing for hardware and software. • Validate interoperability between components within data center environments. • Test end-to-end workflows including connectivity, redundancy, and failover scenarios. • Testing & Quality Assurance • Develop and maintain detailed test plans, test cases, and validation procedures. • Conduct functional, performance, stress, and regression testing. • Identify, document, and track defects; support root-cause analysis. • Use monitoring and diagnostic tools to verify performance and identify bottlenecks. • Deployment Support • Support pre-deployment staging and post-deployment validation activities. • Ensure systems meet performance, reliability, and compliance requirements. • Collaborate with vendors and cross-functional teams to resolve integration or performance issues. • Documentation & Reporting • Maintain accurate records of test results, integration procedures, and configurations. • Provide regular progress updates, test metrics, and recommendations to stakeholders.