Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.
Senior Customer Business Outcomes Specialist
Location
United States
Posted
2 days ago
Salary
$133K - $239.8K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Customer Business Outcomes Specialist
Microsoft
Role Description We are looking to hire a Senior Customer Business Outcomes Specialist, Telecommunications, Media, and Entertainment. In this customer-facing role working in partnership with sales leaders, you will be responsible for driving customer business outcomes through industry expertise and value-focused engagement. - Spend the majority of your time with customers in the Telecommunications, Media, and Gaming (TMG+) industry. - Uncover unmet and unarticulated needs that lead to transformative business value. - Help customers become Frontier Organizations in the age of AI. - Have in-depth industry insights, influence account planning, build executive relationships, align customer priorities, quantify business value, and identify capability gaps. - Collaborate with account teams, industry advisors, and teammates to accelerate and expand market share. - Drive opportunity creation, pipeline & new opportunity growth, consumption acceleration, and deal closure by connecting customer value to Microsoft offerings. - Strengthen proposals by focusing on differentiated value that positions Microsoft and its ecosystem as the definitive leader. - Be part of a high-performing team expected to exceed goals by a wide margin, learn from others, and actively share insights. - Facilitate highly focused customer workshops. - Help enhance a culture grounded in openness, positive intent, and accountability. - Execute with great operational rigor and build your own brand rooted in trust, collaboration, and insights. Qualifications - Bachelor's Degree AND 10+ years experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation. - OR Master's Degree AND 9+ years experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation. - OR 13+ years experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation. - 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. - 8+ years experience closing large, complex agreements/deals. Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications - 2+ years experience in leading and driving Digital transformation with large and complex enterprise customers in telecommunications, media, and entertainment industries. - 3+ years of experience in stakeholder management, cross-group collaboration related to drive strategy, planning, and business outcomes for enterprise customers and partners. - Workshop facilitation, outcome-based selling, basic financial modeling, fluency in engaging with C-level executives. - Proficiency in digital whiteboards, leveraging AI for research, building business cases & the art of storytelling. - Telecommunications, Media, and Entertainment Industry knowledge with deep understanding of the value chain and how AI is transforming the industry. - Applying critical thinking, innovative problem-solving, with capability to align diverse stakeholders toward shared objectives, as well as managing ambiguous situations. - Strategy / digital transformation consulting. - Strategic account management or customer success roles with enterprise-level organizations, including exceeding core metrics or attainment objectives. - Proven ability to structure enterprise agreements across multiple products and services that include a mix of licensing, cloud consumption, and support. - Microsoft certifications on Azure, AI, Security, or Modern Work. - Experience in managing deal flow across sales stages in a customer relationship management toolset. - Exceptional communication, collaboration, and leadership skills across geographically dispersed teams. - Proficiency in synthesizing complex information and transforming it into actionable insights. Compensation - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. - In specific locations like the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $170,300 - $239,800 per year. Application Process - This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Equal Opportunity Employer Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
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