• Lead delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns are architected to meet client goals before a single execution step begins • Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows • Own the governance model for each account — defining meeting cadence, decision rights, escalation paths, and communication protocols at program launch • Develop and maintain resourcing plans across your book of business, ensuring CS Managers and Coordinators are deployed appropriately against program complexity, phase, and client tier • Get in the weeds to ensure the following are consistently completed with high quality: delivery plan and resourcing plan, governance model and meeting cadence, escalation and risk mitigation plans, standards, playbooks, and templates • Review and approve all client-facing communications, presentations, and strategic deliverables before they go out — consistency, accuracy, and quality are non-negotiable • Maintain oversight of program execution from planning through launch and ongoing optimization • Ensure post-QBR action items are clearly defined, assigned, and completed • Own a portfolio of pharmaceutical accounts with full accountability for retention, expansion, and program health — including clients with $5-10M+ in annual business • Act as a strategic consultant to client stakeholders — translating brand imperatives into program design recommendations, not just execution plans • Develop annual account growth plans aligned to client brand and portfolio strategy, identifying expansion opportunities proactively • Lead QBRs, presenting campaign analytics, operational performance, and recommended optimizations with a clear point of view — not just a data recap • Own the brand-level health and retention plan, including proactive risk identification, mitigation planning, and follow-through on all post-QBR action items • Display deep understanding and ownership of the full MLR submission and approvals process, serving as the internal expert on content guardrails and platform functionality • Partner with Business Development on upsell and cross-sell opportunities, contributing directly to revenue growth targets • Manage and mentor a team of CS Managers and Coordinators, holding the team accountable to delivery standards while actively developing their strategic and consultative capabilities • Lead cross-functional collaboration across Sales, Operations, Product, and Data to design and deliver integrated solutions — not just coordinate handoffs • Serve as the internal voice of your accounts, contributing client feedback and market insight to Product roadmap prioritization and department-level initiatives • Lead escalation management and issue resolution across delivery, operations, and client concerns — proactively, before they reach the client

Role Description We are looking for dependable, motivated individuals to support members as they explore their available benefit options. This is a remote opportunity for someone who enjoys helping people, communicating clearly, and building a long-term career. - Speak with members by phone or video - Explain benefit options in a simple and professional way - Answer questions and provide helpful guidance - Review available programs based on member needs - Follow up and maintain accurate information Qualifications - Friendly and professional - Comfortable speaking with people - Organized and self-motivated - A strong communicator - Able to work well independently and with a team - Interested in growth and advancement Benefits - Step-by-step training - Ongoing mentorship - Weekly pay - Bonus opportunities - Residual income potential - Remote work flexibility - Travel incentives

Role Description The Senior Account Manager (Relationship Executive) plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of employer clients. The Senior Account Manager is responsible for client growth, retention, and satisfaction through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for employer clients, consultants, and internal partners, ensuring seamless delivery of Optum Financial solutions across products such as HSA, HRA, FSA, COBRA, and Direct Bill. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Client Relationship Management: - Serve as the primary strategic advisor and point of contact for assigned clients, consultants, and vendors. - Build and maintain solid, long-term relationships based on trust, responsiveness, and results. - Account Growth & Retention: - Drive client retention and identify opportunities for growth within existing accounts. - Deliver insights, recommendations, and proactive strategies aligned to client goals. - Service Delivery & Execution: - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations. - Partner cross-functionally with internal teams and external vendors to execute client initiatives. - Operational & Strategic Support: - Provide education, guidance, and problem resolution across all applicable products. - Lead issue resolution with urgency and accountability, ensuring positive client outcomes. - Communication & Thought Leadership: - Tailor communications to client needs, including industry updates, product enhancements, and performance insights. - Act as a subject matter expert and trusted advisor on Optum Financial solutions. Qualifications - 5+ years of experience in client services, account management, relationship management, or customer success. - 3+ years of experience managing client relationships with accountability for service delivery, issue resolution, and client satisfaction. - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions. - Experience managing multiple priorities, navigating escalations, and driving resolution in a fast-paced environment. - Proven ability to communicate effectively with clients, consultants, and internal stakeholders. Requirements - Experience supporting healthcare, financial services, or employer benefit-related products. - Experience working with benefit administration offerings such as HSA, HRA, FSA, COBRA, Direct Bill, or similar products. - Experience using Salesforce or comparable CRM tools. - Experience supporting client retention, growth, and strategic account planning. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Title: CONFERENCE SERVICES ATTENDANT (PART TIME) Location: Ashland United States Job type: Onsite Time Type: part Time Job id: 1513113 Job Description: Flik Hospitality Group We are hiring immediately for part time CONFERENCE SERVICES ATTENDANT positions. Location: Warren Conference Center & Inn - 529 Chestnut Street, Ashland, MA 01721. Note: Online applications accepted only. Schedule: Part time schedule. Days and hours may vary; availability to work weekends. Further details upon interview. Requirement: This job may require you to lift up to 50 pounds. No experience is necessary. Willing to train. Internal Employee Referral Bonus Available Fixed Pay Rate: 18.00 per hour. Free meals, uniforms, and laundering service available at select locations. We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1513113. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSgD Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today. What makes FLIK click Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage value and recognize their contributions. We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference: Where a job isnt merely a job but the start of a career where you can flourish. Job Summary Ensures that all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and that all meeting requirements are met prior to the meeting start time. Essential Duties and Responsibilities - Moves and places tables, chairs, and supply linens for each event in the conference center. - Supplies and sets up items not included in the room: flipcharts, whiteboard, screens, etc. - Assists with conference room readiness to determine that the rooms are equipped with proper materials: pens, pads, handouts, event packages, etc. - Refreshes rooms between meetings. - Provides prompt and detailed service as scheduled by management or by request. - Maintains consistent phone and email communication with clients, guests, team members, and support departments. - Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms. - Communicates with co-workers and service partners to ensure updated information is shared. - Provides recommendations to planning managers regarding appropriate room setups. Collaborates to identify solutions for unique setup challenges. - Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service. - Assists with basic audio visual equipment as needed. - Maintains inventory of all supplies and notifies supervisors when additional supplies are needed. - Performs other duties as assigned. Qualifications - Previous customer service or houseman/porter experience preferred. - Ability to lift up to 50 pounds. - Working knowledge of Microsoft Office products. - Excellent written and verbal communication skills. - Excellent organizational and time management skills. Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: - Retirement Plan - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Voluntary Benefits including: Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates: - Medical - Dental - Vision - Life Insurance - AD&D - Disability Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off About Compass Group Achieving leadership in the foodservice industry. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.