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UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Senior Account Manager, Client Services

Location

United States

Posted

5 days ago

Salary

$91.7K - $163.7K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior Account Manager, Client Services

UnitedHealth Group

Role Description The Senior Account Manager (Relationship Executive) plays a critical role in driving client success by building solid, trusted partnerships and delivering strategic value across a portfolio of employer clients. The Senior Account Manager is responsible for client growth, retention, and satisfaction through proactive relationship management, strategic guidance, and operational excellence. This role serves as the primary point of contact for employer clients, consultants, and internal partners, ensuring seamless delivery of Optum Financial solutions across products such as HSA, HRA, FSA, COBRA, and Direct Bill. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Client Relationship Management: - Serve as the primary strategic advisor and point of contact for assigned clients, consultants, and vendors. - Build and maintain solid, long-term relationships based on trust, responsiveness, and results. - Account Growth & Retention: - Drive client retention and identify opportunities for growth within existing accounts. - Deliver insights, recommendations, and proactive strategies aligned to client goals. - Service Delivery & Execution: - Oversee delivery of contracted services, ensuring performance meets or exceeds expectations. - Partner cross-functionally with internal teams and external vendors to execute client initiatives. - Operational & Strategic Support: - Provide education, guidance, and problem resolution across all applicable products. - Lead issue resolution with urgency and accountability, ensuring positive client outcomes. - Communication & Thought Leadership: - Tailor communications to client needs, including industry updates, product enhancements, and performance insights. - Act as a subject matter expert and trusted advisor on Optum Financial solutions. Qualifications - 5+ years of experience in client services, account management, relationship management, or customer success. - 3+ years of experience managing client relationships with accountability for service delivery, issue resolution, and client satisfaction. - Experience serving as a primary contact for clients and partnering across internal teams to support client needs and deliver solutions. - Experience managing multiple priorities, navigating escalations, and driving resolution in a fast-paced environment. - Proven ability to communicate effectively with clients, consultants, and internal stakeholders. Requirements - Experience supporting healthcare, financial services, or employer benefit-related products. - Experience working with benefit administration offerings such as HSA, HRA, FSA, COBRA, Direct Bill, or similar products. - Experience using Salesforce or comparable CRM tools. - Experience supporting client retention, growth, and strategic account planning. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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