Role Description The Alliance Relocation Services Coordinator Temp is responsible for facilitating 3rd party services between Sirva Move Management, Relocation Services, Agents and Vendors. The coordinator gathers pertinent customer information, enters and manages order and service data in the system, and resolves conflicts due to service failures. Additionally, this role researches and sources new independent contractors based on service line or geographic location to partner with Alliance Relocation Services. Functions and Responsibilities - 30% - 3rd Party Services: - Facilitates all steps in the order life cycle for 3rd party services provided via Sirva Move Management, Relocation Services and Agents. - Communicates with high level executive corporate transferees (move management, carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information. - Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions. - Assigns appropriate vendor per service order by referencing contracts and rate tables. - Provides proactive recommendations of potential service failure or cost avoidance. - Dispatches domestic/international 3rd party orders. - Completes financial audits of revenue and payables upon completion of delivery. - 30% - Vendor Management: - Researches potential vendors across various markets for both service type and geographic growth. - Prepares required documentation for new vendor setup and maintains contract repository. - Facilitates annual vendor recertification and compliance. - Monitors and provides recommendations to management on vendor quality scores. - Clarifies any pertinent information required to ensure a successful service to all customer types. - 25% - Conflict Resolution: - Responds promptly and accurately to a variety of inquiries via phone, email and messages. These inquiries could come from Movers/Corporate Customers/Transferees/Carriers/Drivers/or Sirva Associates. - Acts as the first point of contact for escalations, determines resolution for service failures. - Provides necessary documents to initiate the process of a service claim. - 10% - Training: - Provides vendor and customer training on Sirva systems including but not limited to mobile/in-office platforms. - Provides recommendations for process improvement and enhancements. - 5% - Other Duties: - Performs all other duties as assigned by management or needed to support business operations. Qualifications - A minimum of two (2) years in a fast-paced environment. - Two-year associate degree is useful but not required. - Moving/relocation company experience would be helpful. - Ability to work as part of a team. - Ability to work flexible hours and weekends. - Ability to work in either an office setting or from home depending on business requirements. - Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor. - Problem solving ability with attention to detail. - Proficient PC skills and ability to learn new software. - Fluent in Outlook, Word and Excel with strong data entry skills. - Ability to prioritize workload. Requirements - High school degree or equivalent. - At least two years of advanced education in a business field. - Associates degree or business diploma required (or equivalent experience). Benefits - Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. - Benefits are based on employment status and may not be available for temporary or part-time employees. - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - The final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.

Role Description We are seeking enthusiastic and customer-focused individuals to join our remote team as Online Client Experience Advisors. In this role, you'll assist clients throughout their travel planning journey by providing guidance, answering questions, and helping coordinate details that contribute to a seamless experience. This opportunity is ideal for individuals who enjoy interacting with people, building positive relationships, and delivering exceptional service in a flexible work-from-home environment. What You'll Be Doing - Communicate with clients to understand their travel interests, preferences, and future plans - Assist travelers with exploring vacation possibilities, destination choices, and available travel services - Help coordinate accommodations, cruises, transportation, tours, and travel packages through approved suppliers - Provide timely responses to client inquiries and planning requests - Support itinerary preparation and travel documentation organization - Maintain accurate client profiles and booking-related records - Track travel updates, supplier offerings, and promotional opportunities - Follow up with clients to help ensure a positive planning experience - Utilize online tools and resources to assist with travel coordination - Participate in team training sessions and professional development programs Qualifications - Strong communication and interpersonal skills - A client-first mindset and professional demeanor - Excellent organizational and follow-up abilities - Comfort working with digital platforms and online systems - The ability to manage multiple responsibilities efficiently - Self-motivation and accountability in a remote setting - Strong problem-solving and customer support skills - Reliable internet access and basic computer proficiency Requirements - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved locations - Ability to work independently from a remote environment Benefits - 100% remote work arrangement - Flexible hours that fit your schedule - Complete onboarding and training program - Ongoing mentorship and professional guidance - Personal travel booking website - Access to travel suppliers, resources, and industry tools - Travel incentives and exclusive perks - Advancement opportunities within a growing organization - Supportive and collaborative virtual team culture - Continued learning and skill development opportunities

Role Description This role is the first voice clients hear when they call Manifest — and that matters. You'll spend the majority of your day on inbound calls with prospective and current clients, answering questions, providing guidance, and ensuring every interaction is professional and empathetic. You'll support people at some of the most consequential moments of their immigration journey, from first inquiry through active case management. Strong verbal communication, sound judgment, and composure under pressure are essential. What You’ll Do - Answer inbound calls from prospective and current clients via Manifest's main support line - Help prospective clients understand their immigration options and Manifest's services - Support active clients in understanding their case status and next steps - Guide clients through the Manifest portal, including document uploads and appointment scheduling - Document call interactions accurately within internal systems - Route inquiries to attorneys, sales, billing, or case teams as appropriate - Escalate urgent or complex situations to the right stakeholders promptly Qualifications - Fluent in English and Spanish, spoken and written - 3+ years in a customer-facing role — support, call center, hospitality, or similar - Strong active listening skills and clear, professional phone presence - Comfortable navigating multiple systems simultaneously while assisting clients - Reliable internet connection and a quiet, dedicated workspace Requirements - Experience supporting U.S.-based customers - Background in immigration, legal services, or healthcare Benefits

Role Description Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits. Qualifications - High school diploma or equivalent - Typically, one to two years of customer service experience - Internal Hiring Location: Remote, US - External Hiring Locations: Knoxville, TN; Cincinnati, OH; Minneapolis, MN; Charlotte, NC Requirements - Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures - Effective telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls - Ability to identify and resolve/escalate complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Proven commitment to high quality customer service - Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Elavon systems experience a plus - Merchant Payment Services experience a plus - Call center experience preferred Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law