Role Description The Usable Knowledge team supports Transcend’s larger organizational mission by surfacing and synthesizing existing knowledge from research and practice into actionable and accessible resources for school designers. As a member of the Usable Knowledge team, you’ll collaborate closely with teammates to contribute to resource development and maintain the systems that make our work possible. In this role, you will play a critical part in maintaining the structures and systems that make the team’s work possible. You'll combine skills in project coordination, operations, database management, and research to help ensure our knowledge base is organized, accessible, accurate, and up to date. More specifically, you will get to: - Support the development of high-quality resources for a variety of projects and purposes. (~35%) - Support and maintain strong systems and structures. (~35%) - Provide operational support across the team. (~10%) - Manage yourself effectively and contribute to UK team spaces and culture. (~10%) - Participate fully in Transcend’s culture and uphold and live into Transcend’s core values. (~10%) Qualifications - Outstanding project management, organization, and follow-through. - Experience with or readiness to learn about a range of tools and processes related to project management, knowledge management, customer relationship management, e-commerce, printing, fulfillment services, and more. - Attention to detail and a commitment to quality, accuracy, and continuous improvement. - Proactive communication, including the ability to keep teammates updated, surface questions early, and flag risks or blockers. - Proficiency with data and knowledge management systems. Experience managing databases (e.g., Airtable, Salesforce, Google Drive) is a plus. - Clear, concise writing and editing skills, with an ability to translate complex ideas into simple, usable language. - Flexibility to navigate shifting priorities, iterate based on feedback, and adapt to evolving project needs. - Collaboration skills that enable you to work effectively with a range of teammates and, at times, external partners. - Willingness—even enjoyment—working iteratively to learn from feedback and iteration. - Experience working in or with PK-12 education organizations as a teacher, operations specialist, director of special projects, etc. - A deep commitment to Transcend’s mission of transforming education. Benefits - Medical, dental, and vision coverage options. - Org-wide holidays. - Paid time off. - Paid parental leave. - Professional development opportunities. - Fully remote work. Company Description Transcend is a national nonprofit that helps communities reimagine and redesign schools so every young person can thrive in a rapidly changing world. For more than a decade, Transcend has partnered with school and system leaders to build the capacity for bold, lasting change—change led by the people who live it every day.

• Provide deployable, technical and operational support to CRS humanitarian emergency responses. • Support emergency operations planning, implementation, and close out. • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts. • Provide operational support across HR, finance, security, ICT, administration, and fleet management. • Provide on the job support and technical accompaniment to CRS staff and local partners during emergency responses. • Support application of humanitarian operations standards, tools, and guidance for field operations and emergency supply chains. • Support CRS participation in humanitarian coordination, cluster, and operations forums.

• Build the RevOps roadmap and run the initiatives that move strategy forward, from OKR design to investment recommendations. • Own revenue forecasting across new business, renewals, and expansion. • Prioritize the system and process work that takes friction out of the buyer journey. • Build the models behind unit economics, LTV:CAC, payback periods, and the ROI of every GTM bet we make. • Track ARR, MRR, churn, net revenue retention (NRR), and expansion revenue. • Surface trends and anomalies before anyone asks. • Drive annual planning and QBRs with scenario modeling and board-ready analysis leadership actually uses. • Keep billing, subscription data in SaaSgrid, and the CRM aligned so revenue is reported accurately the first time. • Build the customer health scoring framework that flags risk and expansion opportunities early. • Define and track the onboarding metrics that matter: time-to-value, completion rates, early adoption signals. • Run the renewal operations calendar. • Own the HubSpot instance: pipeline configuration, custom properties, workflow automation, data governance. • Manage the integrations to SaaSgrid, ZoomInfo, BI tools, and finance systems so we operate on one source of truth. • Build the dashboards and reports Sales, Marketing, and CS leadership rely on daily. • Track attainment across Sales and CS, and bring leadership concrete recommendations on how to scale what's working. • Run experiments. Inform marketing investments. Lead market intelligence work. Measure cross-functional projects with Sales, Marketing, Product, Engineering, and BD so we know what's actually moving the number.

• The Regional Vice President of Operations (Central US - ideally based in Dallas, Houston, Austin, San Antonio) will contribute to the company’s growth and quality by leading the operational, clinical, and financial success of all infusion centers within their region. • Set and enforce standards, drive process excellence, and foster strategic partnerships to deliver exceptional patient outcomes, intake efficiency, and regional growth.