• Responsible for the technical implementation with customer counterparts (information technology, biomedical / clinical engineering / informatics) • Supports the implementation team to identify, schedule and solve technical installation and customization issues as they arise • Serves as the liaison between the customer and the Fresenius Kabi technical team for any issues that arise during the implementation • Engages with customer’s technical groups for joint solution development • Participates in customer technical support team activities as needed • Gathers and analyzes data on the installed systems for continuous product improvement efforts • Coordinates closely with the Implementation Project Manager to ensure that technical activities remain on schedule throughout the project. • Assists and delivers product presentations, as necessary, and provides sales support to include participating in RFI/RFPs and demonstrations • Collaborates with cross-functional work teams (engineering, marketing, manufacturing, operations) to define streamlined customer support solutions • Collaborates with sales on prospect engagements, RFP responses, etc. as required • Travels up to 75%

• Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure • Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools • Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests • Translate business requirements from HR or Communication departments into technical specifications and scalable solutions

Role Description Mercier Consultancy Group is currently recruiting for a German Speaking CS Agent Online Travel Agent position in Greece on behalf of a leading international online travel platform. This is a fantastic opportunity for fluent German speakers who are passionate about travel and customer service to secure one of the most exciting German-speaking jobs available in the European market today. Working remotely from within Greece, you will serve as the primary point of contact for German-speaking customers, delivering outstanding support across all aspects of their online travel experience — from booking enquiries and itinerary management to complaints resolution and post-travel feedback. Key Responsibilities - Provide professional, empathetic, and efficient customer support to German-speaking travellers via phone, email, and live chat channels. - Assist customers with flight, hotel, car rental, and holiday package bookings through the online travel platform. - Handle booking modifications, cancellations, and refund requests in accordance with company policies and travel industry regulations. - Investigate and resolve customer complaints related to travel disruptions, delayed flights, hotel discrepancies, and other travel-related issues. - Provide accurate, up-to-date information on destinations, travel requirements, visa guidelines, and travel advisories to German-speaking clients. - Liaise with airlines, hotels, and third-party travel suppliers to manage escalations and ensure positive customer outcomes. - Accurately log all customer interactions, case notes, and resolutions within the company's CRM system. - Consistently meet and exceed customer satisfaction targets, quality benchmarks, and performance KPIs within the travel support environment. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role. - A valid EU passport or the legal right to work within the European Union (mandatory). - Previous experience in customer service, ideally within the travel, tourism, or hospitality industry, is highly desirable. - Strong working knowledge of online travel platforms, booking systems, or GDS tools is an advantage. - Excellent communication and interpersonal skills with a genuine passion for helping customers navigate their travel experiences. - Ability to work independently in a remote environment, demonstrating strong time management and self-motivation. - A good command of English to facilitate internal communications and training within the international team. Benefits - Competitive Monthly Salary reflecting your experience and language skills. - Fully Paid Training to set you up for success in the online travel industry. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year (13th and 14th salary) — a premium benefit that goes beyond standard market offerings. - Ongoing career development and progression opportunities within a growing international organisation. - A supportive, multicultural, and dynamic remote working environment. - And Much More... How to Apply If you are a fluent German speaker with a passion for travel and customer excellence, this is the opportunity you have been waiting for. The German Speaking CS Agent Online Travel Agent position in Greece offers a rare combination of professional growth, outstanding benefits, and an exceptional quality of life — and we want to hear from you today. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you on board and helping you launch the next exciting chapter of your career in Greece.

Role Description You'll own relationships with a portfolio of SMB customers - farm attractions, activity providers, family experiences - who use Beyonk's software to run their business. These are hands-on business owners, not technical teams. Your job is to make sure they get value from the platform, stay with us, and grow with us. This is a commercial role. You'll handle onboarding, retention, renewals, and upsell. You'll also spend time on customer support, especially early on, because understanding the product and the customer deeply is how you'll be effective in this role. You'll be fully remote, so you need to be someone who manages their own time well, knows when to escalate, and doesn't need someone looking over their shoulder. - Own a portfolio of customers post-sale as their main point of contact - Lead onboarding and help customers get set up for success early - Run proactive check-ins, especially ahead of peak trading periods - Manage renewals and spot upsell opportunities - Handle support tickets and troubleshoot issues - this is part of the job, not a distraction from it - Feed customer insight back into the wider team Qualifications - 1-3 years in a customer-facing role, ideally in SaaS, bookings, payments, or a tech platform serving small businesses - Experience working directly with business owners or operators, not just technical teams - Some experience with CRM tools and managing your own workload - Background in attractions, hospitality, events, tourism, or leisure - or have served those industries via software - Commercially curious: notice upsell opportunities and aren't afraid to have that conversation - Clear communication in writing and on calls, and ability to stay calm when things go wrong - Based in Austin; while this is currently a remote role, we are looking to build a base in Austin Requirements - Ability to handle the role independently - Excited about growing into full commercial ownership Benefits - Join at the early stages of an exciting new chapter for Beyonk Group - Fast growth - expanding across the UK and US, acquiring new businesses - Impactful work that connects people with local experiences and supports attractions and small businesses - Freedom, trust, and support to shape key goals - Opportunities to take on projects beyond your title and learn as you go - A fun work environment with a supportive team