Role Description Mercier Consultancy Group is currently recruiting for a German Speaking CS Agent Online Travel Agent position in Greece on behalf of a leading international online travel platform. This is a fantastic opportunity for fluent German speakers who are passionate about travel and customer service to secure one of the most exciting German-speaking jobs available in the European market today. Working remotely from within Greece, you will serve as the primary point of contact for German-speaking customers, delivering outstanding support across all aspects of their online travel experience — from booking enquiries and itinerary management to complaints resolution and post-travel feedback. Key Responsibilities - Provide professional, empathetic, and efficient customer support to German-speaking travellers via phone, email, and live chat channels. - Assist customers with flight, hotel, car rental, and holiday package bookings through the online travel platform. - Handle booking modifications, cancellations, and refund requests in accordance with company policies and travel industry regulations. - Investigate and resolve customer complaints related to travel disruptions, delayed flights, hotel discrepancies, and other travel-related issues. - Provide accurate, up-to-date information on destinations, travel requirements, visa guidelines, and travel advisories to German-speaking clients. - Liaise with airlines, hotels, and third-party travel suppliers to manage escalations and ensure positive customer outcomes. - Accurately log all customer interactions, case notes, and resolutions within the company's CRM system. - Consistently meet and exceed customer satisfaction targets, quality benchmarks, and performance KPIs within the travel support environment. Qualifications - Native or fluent German language skills (both spoken and written) are essential for this role. - A valid EU passport or the legal right to work within the European Union (mandatory). - Previous experience in customer service, ideally within the travel, tourism, or hospitality industry, is highly desirable. - Strong working knowledge of online travel platforms, booking systems, or GDS tools is an advantage. - Excellent communication and interpersonal skills with a genuine passion for helping customers navigate their travel experiences. - Ability to work independently in a remote environment, demonstrating strong time management and self-motivation. - A good command of English to facilitate internal communications and training within the international team. Benefits - Competitive Monthly Salary reflecting your experience and language skills. - Fully Paid Training to set you up for success in the online travel industry. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year (13th and 14th salary) — a premium benefit that goes beyond standard market offerings. - Ongoing career development and progression opportunities within a growing international organisation. - A supportive, multicultural, and dynamic remote working environment. - And Much More... How to Apply If you are a fluent German speaker with a passion for travel and customer excellence, this is the opportunity you have been waiting for. The German Speaking CS Agent Online Travel Agent position in Greece offers a rare combination of professional growth, outstanding benefits, and an exceptional quality of life — and we want to hear from you today. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you on board and helping you launch the next exciting chapter of your career in Greece.

Role Description You'll own relationships with a portfolio of SMB customers - farm attractions, activity providers, family experiences - who use Beyonk's software to run their business. These are hands-on business owners, not technical teams. Your job is to make sure they get value from the platform, stay with us, and grow with us. This is a commercial role. You'll handle onboarding, retention, renewals, and upsell. You'll also spend time on customer support, especially early on, because understanding the product and the customer deeply is how you'll be effective in this role. You'll be fully remote, so you need to be someone who manages their own time well, knows when to escalate, and doesn't need someone looking over their shoulder. - Own a portfolio of customers post-sale as their main point of contact - Lead onboarding and help customers get set up for success early - Run proactive check-ins, especially ahead of peak trading periods - Manage renewals and spot upsell opportunities - Handle support tickets and troubleshoot issues - this is part of the job, not a distraction from it - Feed customer insight back into the wider team Qualifications - 1-3 years in a customer-facing role, ideally in SaaS, bookings, payments, or a tech platform serving small businesses - Experience working directly with business owners or operators, not just technical teams - Some experience with CRM tools and managing your own workload - Background in attractions, hospitality, events, tourism, or leisure - or have served those industries via software - Commercially curious: notice upsell opportunities and aren't afraid to have that conversation - Clear communication in writing and on calls, and ability to stay calm when things go wrong - Based in Austin; while this is currently a remote role, we are looking to build a base in Austin Requirements - Ability to handle the role independently - Excited about growing into full commercial ownership Benefits - Join at the early stages of an exciting new chapter for Beyonk Group - Fast growth - expanding across the UK and US, acquiring new businesses - Impactful work that connects people with local experiences and supports attractions and small businesses - Freedom, trust, and support to shape key goals - Opportunities to take on projects beyond your title and learn as you go - A fun work environment with a supportive team

Role Description We are looking for a working student to join Academy Operations and work directly with our Senior Operations Manager. You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. Learning Opportunities - Apply a user-centric approach in the real world in a fast-paced, entrepreneurial work environment. - Develop critical thinking, project management skills, and the ability to evaluate and make adjustments to improve project results. - Learn to work in a remote, objective-oriented environment. - Develop tactical customer-centric skills with on-the-job training. - Take our "intro to tech sales course" for free. Tasks - Trainer relationships: serving as the first point of contact, answering questions and resolving issues. - Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. - Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. - New Trainer onboarding. - Co-delivering selected trainings once you have completed your ramp-up. Qualifications - Currently a student. - Business, International Relations, Occupational Therapy, and Education are natural fits, but we don't care what you studied as long as you're interested in learning. - Hungry to learn and curious to grow. - Passionate about people. - Sense of ownership. - Excellent communication skills: You can communicate clearly and professionally in both English and German. - Organisational accuracy is your mantra. - Available for min. 12 months, preferably more. - Are genuinely fluent with AI tools. - Are comfortable working across tools such as Notion, Airtable, and Slack. - Maintain a calm, constructive tone when situations become difficult. - Approach operations as a craft you want to develop, not as a temporary role. Benefits - Take our course for free. - You will have access to all course material to learn the art of tech sales. - Work from anywhere. - Focused on objectives. - Mentorship. Company Description Hyrise was founded in 2020 with a clear purpose: to empower people to pursue a career they love. As of today, we recruit and train the next generation of sales talent at top tech companies. - For individuals: We provide the opportunity to launch rewarding sales careers at top tech companies. Our program is free and no previous experience is necessary. - For companies: We help tech companies build world-class sales teams. Through Hyrise, companies can hire new talent, train their existing team, or both. - We have been recognized as the top tech sales training program in 2022 by Coursereport. - We are a mission-driven team, 100% remote and funded by reputable business angels. - Our latest big step was our appearance on the startup show Die Höhle der Löwen 🦁.

Role Description As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done." You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead. Your Day to Day - Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand. - Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers. - Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members' personal growth goals. - Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods. - Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects. - Stakeholder Management & Alignment: Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies. - Quality Assurance on Delivery: Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations. Qualifications - 5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership. - 2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors. - Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels. - Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams. - Apply solid project management principles to day-to-day operations. While you won't manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively. Benefits - Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. - Shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. - Access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. - Start working on projects and collaborating on work currently being done. Company Description Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.