• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance. • Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations. • Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed. • Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, regulations, and governance requirements. • Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance. • Identify preventative measures by detecting variances, trends, inconsistencies, and potentially suspicious activity through data analysis. • Partner with stakeholders to understand requirements, gather data from diverse sources, and perform business analysis to deliver quantitative insights via reports, dashboards, and presentations. • Analyze and synthesize qualitative and quantitative data to create compelling narratives and provide strategic recommendations on complex issues. • Translate analytical findings into actionable outcomes, including enhancements to predictive models, operational processes, or policy decisions.

Role Description Eaton’s ES AMER ESS division is currently seeking a Business Process Owner. This position can be based remote within the United States. As a part of its digital productivity strategy, the Electrical Engineering Services & Systems Division (EESSD) has invested into an Enterprise Systems Integration team to drive consistency within a distributed workforce and increase capacity in support of anticipated rapid growth. The expected annual salary range for this role is $97,000 - $143,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - The Business Process Owner serves as a key member to executing that strategy by serving as the primary liaison between Operations and IT with three primary objectives: - Support the deployment and adoption of Enterprise Systems within EESS - Deliver enhancements and/or new functionality that drives capacity, efficiencies and/or revenue - Mitigate agile system risks through constant collaboration with global, cross-functional peers - This role is responsible for providing a high-level of user support through the creation of training documentation and/or conducting training sessions, capturing and communicating best practices, driving adoption and Organizational Change Management efforts. ESSENTIAL FUNCTIONS & DIMENSIONS: - Build a strong understanding of Eaton Enterprise System functionality (e.g. Oracle, UKG Dimensions, Salesforce, SAP, Configuration / Quoting Tools, Vista, etc.) and the EESS organization to ideate on how business processes can be improved and business problems or risks eliminated through the use of existing or enhanced Enterprise System functionality. - Be responsive to requests for support from existing users through engagement in our various support mechanisms including, but not limited to, Viva Engage, Microsoft Teams, Outlook, SharePoint and phone calls. - Responsible for managing business requirements from creation through adoption. This includes: - Collaborating with stakeholders to identify business requirements by leading process/value stream mapping, interviews, process walks/observations, workshops and more. - Challenging current state business processes to drive global standardization and eliminate technical debt. - Documenting business requirements in a standard format, clearly articulating the problem statement and expected benefit. - Prioritizing business requirements based on anticipated value the functionality will deliver to the business, such as cost out/cost avoidance, revenue generation or Net Promoter Score/user experience improvements. - Aligning with other Business Process Owners globally on business requirements that drive standardization and mitigate risk in shared tools. - Collaborating with IT Product/Capability Owners, Business Analysts, Architects and Developers to refine a detailed solution in order to get the user story to a state where the requirement is ultimately ready for users in Production. - Performing robust quality checks on new development in test environments to ensure business requirements are met, bugs are resolved and new risk is not generated. - Communicating anticipated change to a varied audience of stakeholders through Release Notes, Newsletters, presentations, training and more. - Measure and drive adoption across the user base through data/metrics and a change management plan. Qualifications - Bachelors degree from an accredited institution - Minimum two (2) years of Project Management experience - Must be able to work in the United States without corporate sponsorship now and within the future. - Must reside in the United States Requirements - Project Management (PMP, CAPM, etc.) and/or Lean certifications (Green Belt, etc.) - Two (2) years experience working with field services - Experience with Lean methodologies - Experience leveraging change management methodologies such as ADKAR - Experience with Agile software development approaches and tools such as Atlassian Jira or Microsoft Azure - Experience with SAP, Oracle, Vista, UKG Dimensions and/or Configuration/Quoting tools - Experience with the Field Service application within Salesforce - Strong knowledge of field service business processes - Strong knowledge of time entry tool(s) & procedures - Experience with Salesforce - Be a champion of change - Displays passion for continuous improvement and solving complex problems leveraging digital tools - Ability to listen and empathize with users while delivering transparent communication - Strong communication and presentation skills to drive effective understanding of content to a wide variety of audiences - Ability to get results through others by partnering and collaborating with various stakeholders - Comfortable with managing through ambiguity - Resilience to overcome obstacles and challenges in achieving desired results in projects that may last multiple years - Strong relationship-building skills - Demonstrates strong organizational skills, including documentation, effective time management and task prioritization Benefits - Various Health and Welfare benefits - Retirement benefits - Programs that provide for paid and unpaid time away from work

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core business areas and own the analytical function for that business unit end-to-end. • Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed. • Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics. • Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

• Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms. • Define and map the processes that will flow through the tools • Develop a business systems roadmap aligned with company growth objectives. • Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes. • Establish a scalable architecture supporting the end-to-end customer journey. • Evaluate and optimize the entire quote-to-cash process, including: • Lead management • Opportunity management • Quoting and contracting • Customer onboarding • Customer Support • Billing and collections • Renewals and expansion • Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization. • Provide strategic oversight of key business platforms, including: • Salesforce • Gainsight • Contact Center / CCaaS platforms • Billing and subscription management systems • Customer support platforms • Data and reporting systems • Ensure platforms are effectively integrated and aligned with business needs. • Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams. • Facilitate alignment between business objectives and technology investments. • Serve as a trusted advisor to leadership regarding business process and systems strategy. • Establish governance practices for business systems investments and prioritization. • Define key performance indicators and success metrics. • Lead transformation initiatives from assessment through implementation. • Build internal capabilities and organizational structures needed to support future growth.