• Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms. • Define and map the processes that will flow through the tools • Develop a business systems roadmap aligned with company growth objectives. • Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes. • Establish a scalable architecture supporting the end-to-end customer journey. • Evaluate and optimize the entire quote-to-cash process, including: • Lead management • Opportunity management • Quoting and contracting • Customer onboarding • Customer Support • Billing and collections • Renewals and expansion • Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization. • Provide strategic oversight of key business platforms, including: • Salesforce • Gainsight • Contact Center / CCaaS platforms • Billing and subscription management systems • Customer support platforms • Data and reporting systems • Ensure platforms are effectively integrated and aligned with business needs. • Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams. • Facilitate alignment between business objectives and technology investments. • Serve as a trusted advisor to leadership regarding business process and systems strategy. • Establish governance practices for business systems investments and prioritization. • Define key performance indicators and success metrics. • Lead transformation initiatives from assessment through implementation. • Build internal capabilities and organizational structures needed to support future growth.

• Provide trusted executive support, operational coordination, and business administration across multiple business interests. • Work closely with senior executives to improve organisational effectiveness. • Streamline communication and coordinate projects. • Maintain business systems and support client-facing activities. • Manage executive calendars, appointments, meetings, and priorities. • Monitor commitments, actions, and deadlines to ensure effective follow-through. • Coordinate travel, events, and stakeholder engagements. • Monitor and triage authorised inboxes and draft professional communications.

• Provides technical support to users for business applications • Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage • Maintain system-driven, data-populated forms to ensure accuracy, compliance, and proper workflow execution • Lead troubleshooting for complex business application issues • Analyze system performance, identify trends, and recommend enhancements to optimize business processes • Act as a subject matter expert for specific applications, guiding best practices and offering strategic insights • Drive process automation and system improvement initiatives to enhance user experience and operational efficiency • Create, update, test, and maintain forms, ensuring legal and regulatory compliance • Partner with business and technical teams to implement form changes, troubleshoot issues, and deliver enhancements • Perform quality assurance testing, maintain documentation, and ensure all forms adhere to company standards

Role Description Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization. The NextGen Programs internship will work with our Scholars and Business Accelerator Teams to gain professional experience with a national non-profit organization while working directly to create compelling content for our healthy living website. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as training and support locally and through our National Center. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Qualifications - College Seniors and Graduate students studying program management, content marketing, general marketing and/or communications. - Preference for fluency in another language (Spanish or Mandarin). - Preference for project management and event planning experience. - Effective oral (one-on-one and group; virtual meetings; phone), written (consumer-facing educational resources, email) and presentation communication skills. - Ability to collaborate professionally in a corporate and non-profit environment and assume responsibility for guiding projects from inception through completion. - Ability to work in a fast-paced, dynamic environment managing multiple priorities involving multiple entities. - Basic knowledge of Microsoft Office (Word, Excel, PowerPoint). - Required Equipment: Reliable WiFi Connection. - Minimum availability of 20 hrs/wk, M-F between the hours of 8:30am-5pm EST. - Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future. Requirements - Time Commitment: 20 hours per week - Internship Duration: 9/8/26-12/11/26 - Location: Remote Position - Salary: $23.00 per hour Benefits - The American Heart Association invests in its people. Visit Rewards & Benefits to see more details. - Competitive compensation, ongoing professional development and training, and an environment in which to work and grow. - Join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. - Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Opportunity to participate in our Teladoc General Medical and Behavioral Health programs. - Access to our Employee Assistance Program (EAP) at no cost as a confidential program designed to assist employees and family members with personal issues that affect their relationships at home or at work.