Lone Wolf Technologies logo
Lone Wolf Technologies

Real estate, re-imagined.

Vice President, Business Systems – Transformation

Business OperationsBusiness OperationsFull TimeRemoteLeadTeam 201-500Since 1993H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Lead

Postgraduate Degree12 yrs expEnglishERP

Job Description

Vice President, Business Systems – Transformation

Lone Wolf Technologies

• Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms. • Define and map the processes that will flow through the tools • Develop a business systems roadmap aligned with company growth objectives. • Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes. • Establish a scalable architecture supporting the end-to-end customer journey. • Evaluate and optimize the entire quote-to-cash process, including: • Lead management • Opportunity management • Quoting and contracting • Customer onboarding • Customer Support • Billing and collections • Renewals and expansion • Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization. • Provide strategic oversight of key business platforms, including: • Salesforce • Gainsight • Contact Center / CCaaS platforms • Billing and subscription management systems • Customer support platforms • Data and reporting systems • Ensure platforms are effectively integrated and aligned with business needs. • Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams. • Facilitate alignment between business objectives and technology investments. • Serve as a trusted advisor to leadership regarding business process and systems strategy. • Establish governance practices for business systems investments and prioritization. • Define key performance indicators and success metrics. • Lead transformation initiatives from assessment through implementation. • Build internal capabilities and organizational structures needed to support future growth.

Job Requirements

  • 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives.
  • Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment.
  • Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.
  • Demonstrated success leading large-scale cross-functional transformation programs.
  • Strong executive presence with the ability to influence senior leaders and drive organizational change.
  • Experience building business cases and technology roadmaps.

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