Role Description The Key Account Manager is an experienced manager that builds and cultivates long-term, strategic vertical relationships with large, complex customers and their broader organization. Focusing on assessing customer ongoing needs and fulfilling them with valued packaging solutions that surpass the customer’s expectations, creating a mutual, valued long term strategic partnership. - Relationship building within a customer’s hierarchy utilizing company resources and expertise that span across functions - Assess customer challenges that present opportunities where we can bring immediate available solutions to solve customer problems - Grow share of wallet by leveraging other company packaging offerings across the customer’s business - Understand the importance of sustainability and recycling initiatives are to our customers and the markets they participate in - Performing regular Quarterly Business Reviews with your customer to assess progress towards mutual goals and targets with next steps - Negotiate long-term agreements that optimize margin while driving unit growth and top line revenue - Must have a strong sales hunter mentality with passion to succeed and win - Sell and defend the value that you and Mauser bring to the customer - Become proficient in company Salesforce CRM and Power BI and utilize it effectively within your area of responsibility - Be proactive in pricing strategies and the importance of selling through material cost changes and the value that Mauser provides - Work collaboratively across the business to identify and support company initiatives to standardize or reduce cost and waste - Assist SIOP to manage sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors strategies - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies - Contributes to team effort by accomplishing related results as needed and on time - Will require travel of up to 60% of the time Qualifications - BA/BS Engineering, Business, Sales, Marketing or Communications - Strong background in Sales and the Packaging industry - Proven record of delivering YoY growth - Proficient with CRM tools to aid in territory and customer management - Strong communication skills both written and oral - Proven ability to analyze customer trends, financials and data, and make recommendations on strategy and customer management - Minimum 5 yrs of experience managing a large complex customer base - Minimum 7 yrs of direct sales experience and a track record of delivering results Company Description Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development? Mauser Packaging Solutions is that company. Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team. At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment. Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Canada Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Your day to day: - Lead annual strategic meeting with each owner/GM to discuss hotel performance, set performance goals and develop strategic plan for the year. - Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the Winning Metrics. - Develop action plans with hotel owners and operators to implement/execute on strategic plans. - Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of hotel operations and performance. - Assess hotel performance issues and deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues. - Lead market meetings and Owner conference meetings to cover broad performance issues. - Conduct post-inspection follow-up based on results of inspection conducted by Hotel Inspections Team. - Contact Development to share information about potential growth leads from owners in portfolio. - Guide work associates in the development of procedures for hotel executional elements. - Interact with PIP, Plan Review, and HOST teams when a hotel is in pre-opening phases or going through a renovation. - Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution. - Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams. - Contact owners when hotel has entered any IHG compliance processes or about IHG’s plans as a hotel nears the end of its license term. - Provide input at FAC and FCC regarding licensing or termination of hotels in their portfolio. - Stay abreast of all IHG interactions with hotels and owners/management companies in assigned portfolio. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - Understanding of French Canadian both written and verbal skills desired. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry. - Demonstrated expertise in hotel operations and applicable systems and programs. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. Requirements - Travel – 60-75% - Location – Remote: Candidate must reside in Canada - preferably Eastern Canada such as Montreal or Toronto within close proximity to a major airport.

Role Description The Senior Manager, Payments Operations, is responsible for the operational success of Practice Pay across the PracticeTek portfolio. You will lead the strategy, execution, and performance of payments onboarding and activation, ensuring merchants adopt and use our payment solutions quickly, confidently, and compliantly. This is a high-impact, high-visibility role at the intersection of customer experience, revenue, and execution. You’ll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to improve merchant activation, accelerate time-to-revenue, increase payment adoption, and scale one consistent payments experience across multiple verticals. A core part of this role is partnering closely with Product leadership on Practice Pay’s roadmap and priorities, which means building trust, earning influence, and creating alignment with senior stakeholders who care deeply about the success of this offering. While this role reports to the Sr. Director, Customer Success, it requires a high degree of ownership, judgment, and cross-functional influence. You will help shape what Practice Pay operations look like as we continue to scale across brands and verticals, bringing structure to ambiguity and turning complex challenges into clear, measurable progress. This is not a maintenance role. You’ll be expected to: - Identify what is broken, slow, or not yet scalable. - Design stronger processes. - Apply automation and AI where it counts. - Deliver business results in a fast-moving environment. The right person brings an ownership mindset, executive presence, and a growth orientation to help Practice Pay become a stronger, more scalable offering across PracticeTek while expanding their own impact over time. Qualifications - 10+ years of experience in payments, merchant services, fintech, SaaS operations, customer success, or related customer-facing operational leadership roles. - 5+ years of experience leading and developing teams. - Proven success leading complex, high-visibility, cross-functional initiatives. - Experience helping define and scale an operational function across multiple brands or customer segments. - Strong ability to influence and align senior stakeholders. - Hands-on experience with Zentact, Salesforce, payment onboarding platforms, reporting tools, and operational dashboards. - Demonstrated impact improving activation, adoption, onboarding efficiency, or revenue realization. - A bias for identifying automation, AI, and process-improvement opportunities. - Strong business judgment, executive presence, communication, and leadership skills. Requirements - Own the operational performance of Practice Pay onboarding and activation across multiple brands and customer segments. - Improve merchant activation, time-to-first-transaction, payment adoption, and time-to-revenue. - Lead, coach, and develop a team of Payments Specialists. - Build scalable payments operations processes using Salesforce, Zentact, automation, AI, reporting tools, and operational dashboards. - Partner across Customer Success, Sales, Product, Finance, Support, brand leadership, and external payment processors. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall well-being. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day. Company Description PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Role Description The Case Manager (CM) is expert point of contact offering case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of all program-specific paperwork. The CM will act as a resource to physicians who are prescribing medications and patients who need ongoing support. They are instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. They thrive in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast-paced work environment while showing flexibility to adapt to competing demands across the portfolio as required. Duties and Responsibilities - Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program. - Provide direct telephone assistance to patients requiring reimbursement support. - Provide patients and physicians with direct toll-free number. - Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief. - Facilitate a patient’s access to a particular medication by offering reimbursement navigation services. - Investigate reimbursement options available to the patient and maximize the patient’s coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient. - Represent the patient with private or public insurers to optimize drug coverage and assist with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable. - Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required. - Liaise with PSP team to ensure optimal patient support and communication, if applicable. - Maintain ongoing and transparent communication with the patient’s healthcare team. - Diligent record-keeping to ensure continuous care and exceptional customer and patient experience. - Uncover and proactively identify gaps and opportunities for improvement in patient experience. - Through patient-oriented solutions, manage challenging patient situations with empathy and patience. - Work with the site representatives to support specific customer needs. - Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics. - Provide updates to internal and external stakeholders as requested and required. - Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing. - Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable. - Report and document adverse events as per pharmacovigilance requirements. - Participate in ongoing internal and/or external continuing education activities. - Adhere to Bayshore Policies and Procedures. - Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project. - Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns. - Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel. - Complete other tasks as requested. Qualifications - Completion of post-secondary education or equivalent. - Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset. - Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders. - This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements. - Experience in the healthcare, pharmaceutical, or insurance industry would be an asset. - Strong customer service, communication, problem-solving and interpersonal skills required. - Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs. - Making decisions using sound judgment, and meeting deadlines. - Ease of working in a paperless environment. - Mindful of accuracy and thoroughness of data entry for reporting requirements. - Strong sense of organization, attention to detail, and ability to multi-task. - Excellent written and verbal communication and interpersonal skills. - Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use. - Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. - Established high speed internet access from home office. - Flexibility to adapt and learn multiple programs based on demand.