Sidetrade

• Use your Customer Success and leadership skills and good Order-to-Cash knowledge to manage and grow the Customer Success Team in charge of North America. • Be the main point of contact between the company and a set of named enterprise accounts • Leverage your Customer Success and Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use • Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success • Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape • Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support) • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements • Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure they meet performance goals and deliver high-quality support to customers • Identify upsell and cross- sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities

Role Description We are seeking a customer-oriented person, skilled in Order-to-Cash and leadership. As a Sidetrade’s AVP, CS for North America, you and your team will be in charge of our enterprise clients based in these regions, driving adoption and helping customers achieve and sustain excellence within their Order-to-Cash space. The customers’ success leading to renewals, expansion, and advocacy. - Use your Customer Success and leadership skills and good Order-to-Cash knowledge to manage and grow the Customer Success Team in charge of North America. - Be the main point of contact between the company and a set of named enterprise accounts. - Leverage your Customer Success and Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use. - Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success. - Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape. - Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support). - Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. - Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure they meet performance goals and deliver high-quality support to customers. - Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities. Qualifications - Experience as a Customer Success leader in SaaS Company, in the O2C / Fintech, or leadership experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation. - Demonstrated success in managing complex customer relationships and driving customer satisfaction, retention, and growth. - Strong leadership and team management skills, with the ability to motivate and inspire a team. - Strong client facing skills. - Strong problem-solving skills and the ability to handle challenging customer situations. - Passion for understanding customer needs and delivering an exceptional customer experience. - Ability to see the big picture and develop long-term strategies for customer success. - Track record of delivering measurable outcomes and achieving key business objectives. - Excellent team player with a natural ability to work across departments and influence stakeholders. - Excellent verbal and written communication and presentation skills. - Success working in a fast-paced environment with a rapidly growing company. - Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field. - Open to some travel to meet with customers. Benefits - Health & wellness – medical coverage, life insurance, 401k matching and other wellness programs. - Time off – competitive paid holidays plus public holidays. - Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

• Define and own the multi-year roadmap for AI-powered marketing operations, aligned to revenue targets and approved at exec level. • Set the standard for what constitutes a production-grade agent at Sidetrade: Evaluation suites, guardrails, observability, and retirement criteria. • Advise the CMO and CEO on emerging AI capabilities and their commercial implications for pipeline and revenue. • Lead delivery of production agents for lead scoring, enrichment, MQL handoff, prospection, and revenue attribution, co-owned with Sales, BDRs, and Demand Gen. • Replace at least five manual marketing workflows with production agents in the first 18 months, with documented time savings and quality parity or better. • Own prompt libraries, tool definitions, and evaluation suites that govern agent quality across the team. • Stand up and own the observability layer: cost per task, accuracy, drift, human escalation rate. • Report the performance of the agentic layer monthly to the exec team and quarterly to the board. • Quantify pipeline and revenue influenced by AI-driven workflows; defend the numbers. • Own and manage the Martech stack: Marketo, Salesforce, Salesloft, 6Sense, ZoomInfo, Cognism, LinkedIn Sales Navigator, LetSignIt, Asana, Kinsta, GoToWebinar, Wistia, Google GTM, Search Console, Analytics, Ads, Zapier, Proofjump. • Cut the stack by at least 25% on cost or tool count in the first 18 months against measurable value. • Evaluate, onboard, and retire vendors. You hold final sign-off on Martech investment. • Provide enablement to marketing and sales users in collaboration with the department leaders. • Hire, develop, and retain a team of marketing engineers and operations specialists. • Define roles, set standards, and create a culture of measurement and continuous improvement. • Partner with Product and Engineering leadership to align shared infrastructure and tooling.

• Own and drive Sidetrade’s global demand generation strategy, with a clear mandate to grow pipeline and accelerate revenue across all segments • Build and lead a high-performing demand generation team, covering digital marketing, content, field events, paid media, SEO/SEM and marketing operations • Partner closely with Sales leadership to align on pipeline targets, campaign prioritisation, and account-based marketing (ABM) programmes • Define and execute integrated multi-channel campaigns (email, paid social, content syndication, webinars, events) across Europe and North America • Develop and scale an ABM motion, working with Sales to target strategic enterprise accounts with personalised, high-impact programmes • Own the marketing technology stack (Marketo, Salesforce, 6sense or similar) and ensure best-in-class data hygiene, attribution and reporting • Build and present rigorous pipeline and ROI reporting to the CMO and Executive team, with full accountability for MQL to Closed–Won metrics • Manage the demand generation budget effectively, optimising spend across channels to maximise pipeline contribution • Champion the Sidetrade brand in all demand activity, ensuring consistency of message and positioning across all markets • Stay ahead of B2B SaaS demand generation trends, bringing innovative ideas and best practices to the team

Recruiter Hybrid People Full time GLE Boulogne-Billancourt, Île-de-France, France OverviewApplication Description We are looking for an experienced Recruiter to support Sidetrade’s continued growth across Sales, Customer Success, Product, Engineering, and Corporate functions. You will play a critical end-to-end recruitment role, partnering closely with leaders to attract and hire top-tier talent in a competitive SaaS and AI market. About Sidetrade Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its . We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sudetrade is positioned as a since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. Curious about Sidetrade? Catch the . Requirements What you’ll be doing: - Manage the full recruitment lifecycle, from workforce planning and intake meetings to offer negotiation and onboarding handover - Hire across multiple roles including Go-To-Market, Tech, Product, Data, and G&A - Develop a deep understanding of Sidetrade’s business, culture, and growth roadmap - Act as a trusted talent advisor to hiring managers and leadership - Challenge and refine hiring needs, role scopes, and profiles based on market insight - Provide regular updates, pipeline reporting, and hiring recommendations - Build proactive pipelines using direct sourcing, LinkedIn, referrals, and talent mapping - Attract passive candidates in highly competitive SaaS / AI markets - Conduct market benchmarking and advise on talent availability, compensation, and hiring strategies - Deliver a world‑class candidate experience aligned with Sidetrade’s brand and values - Represent Sidetrade professionally with senior and executive-level candidates - Partner with Communication team to support recruitment campaigns - Use ATS and recruitment metrics to drive continuous improvement - Ensure recruitment processes are compliant with local employment regulations What you will bring: - Proven experience as a Recruiter in a SaaS / Tech / AI environment - Strong expertise in direct sourcing and proactive talent acquisition - Experience recruiting internationally or across multiple regions - Excellent stakeholder management and communication skills - Ability to operate in a fast-paced, scaling organisation - Fluent in English and French - Experience supporting hypergrowth SaaS companies - Familiarity with roles in AI, data, cloud platforms, or B2B enterprise software - Exposure to hiring Sales and Customer Success roles in EMEA or global markets Benefits - Hybrid work model – a flexible mix of in-office and remote days - Great culture – active Social Club organizing regular team events and activities - Health & wellness – medical coverage, life insurance, and other wellness programs - Time off – competitive paid holidays plus public holidays - Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support Because when you thrive, we all succeed!

• Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level • Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change • Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk) • Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives • Facilitate executive business reviews, customer innovation workshops and value realization sessions • Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative • Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases • Proactively identify adoption risks and growth opportunities using customer health data and AI insights

As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership. About Sidetrade: Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake. We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.  We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.  Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.

• Develop a portfolio of Enterprise customers, hunting for net new business. • Accountable for customer relationship, subscription, contracts renewal and generating additional revenue. • Conduct contract renewal discussions and negotiations.

• Design, build and implement a comprehensive sales enablement program (to include tools, processes, and programs). • You will partner with Sales Leadership to identify knowledge and skills gaps across the company, conduct ongoing needs assessments and roll out targeted programs. • You will be responsible for New Sales onboarding programs. • Designing and implementing metrics to ensure consistent evaluation. • Collaborate with Product Management and Product Marketing to develop and launch sales enablement programs. • Ensure skills, knowledge, and sales readiness of sales organization. • Craft and run sales enablement tools and enablement materials that support the sales force in their revenue-generating efforts. • Identify and spotlight repeatable standard methodologies for rapid dissemination across the field. • Build and own the sales enablement content in our Learning Management System (Sidetrade Academy). • A passion for building new enablement tools/programs and uncovering untapped enablement potential.

About Sidetrade (www.sidetrade.com)  Sidetrade is a SaaS company, listed on Euronext Growth, on a mission to revolutionize the way large enterprises unlock value from their customers leveraging its AI-powered Order-to-Cash solutions. Positioned as a Gartner® Magic Quadrant™ Leader since 2022, with a strong growth trajectory across North America and Europe, we’re proud of our global team made up of 27 nationalities with diverse perspectives that drive our innovation, #OneTeam culture and a customer-first mindset.  We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us.  Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.