• Architect, build, and maintain scalable infrastructure to host and serve AI products and models reliably. • Automate infrastructure deployment and management using Helm, ArgoCD and Terraform. • Manage and optimize Kubernetes clusters to support high-performance AI workloads. • Implement and manage CI/CD pipelines utilizing GitHub Actions and Jenkins. • Ensure infrastructure compliance with security standards including FedRAMP and related guidelines. • Collaborate closely with AI engineering, product teams, and DevOps to meet infrastructure requirements. • Monitor infrastructure health and performance, implementing optimizations proactively. • Drive infrastructure best practices and mentor team members to foster technical excellence.

• Combine software and systems engineering to help build and run large-scale, distributed and fault-tolerant systems • Use automation and Infrastructure as a Code (IaC) to continuously improve the reliability, scalability, and performance of services deployed on AWS • Performance tuning and configuration of both Linux system and application parameters supporting highly concurrent web stacks • Manage infrastructure through code using configuration management and IaC templating software such as Terraform and Puppet • Document procedures and knowledge base articles throughout problem resolution and architecture development processes • Monitor the availability, performance and health of production systems in support of meeting service level objectives using monitoring systems such as Icinga, Prometheus, Grafana, CloudWatch, and Loki • Participate in emergency incident response on-call rosters • Practice blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue

• Operate and maintain on-premises infrastructure based on bare-metal Debian Linux servers • Manage OS-level configuration, networking, and system services • Automate infrastructure provisioning and lifecycle management using Chef • Manage infrastructure state via Git repositories following GitOps principles • Standardize and continuously improve infrastructure deployment workflows • Manage and operate hybrid connectivity across GCP, AWS, Megaport, and on-prem data centers • Design and maintain VPC networking, routing, and firewall rules • Operate hybrid connectivity (Direct Connect, Cloud Interconnect, VPN) • Configure and support BGP routing between cloud and on-prem environments • Ensure high availability, redundancy, and fault tolerance of network connectivity • Troubleshoot network and connectivity issues across cloud and on-prem layers

• You’ll join the Support duty rotation and, as a Senior, will collaborate with Engineering on incidents and changes. • Proactively improve dashboards, alerts, and runbooks to prevent repeat incidents. • Contribute to knowledge sharing across Operations and Engineering, including training content, workshops, and PR reviews. Drive to upskill - better the team and yourself. • Accurately record, update, manage and resolve tickets using the call tracking system whilst keeping all parties (internal or external) informed of the tickets progression via phone and email. • Demonstrate a solid understanding of the underlying Platform to our customers and providing assistance in helping them leverage the service and products • Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels • Take decisive actions, and calculated risks, on technically complex incidents and tasks to ensure business speed and efficiency. • Lead by earning trust, speaking candidly, and benchmark against the best to identify where we can improve. • Disagree when appropriate and challenge the status quo. Commit wholly to decisions and plans once in motion. Be a technical expert, and drive the team to make the best decisions. • Deliver project tasks, improvements, and technical assessments in the right quality in a timely fashion. • Handle escalated customer support issues, providing solutions aligned with business SLA requirements • Design and implement automation scripts and tools to optimize processes. • Conduct root cause analysis for major incidents and recommend long-term fixes. • Collaborate with cross-functional teams for service improvements • Responding to critical incidents during out of business hours, and be on-call as required.