Role Description Facility Contracting & Quality Assurance (QA) Services analyst is responsible for the review and auditing of facility contracts to include but not limited to reviewing the billing accuracy after the contract has been entered into the billing system for all lines of business. - Primary point of contact for contractual billing questions and/or concerns from internal/external customers. - Audits the correctness of all facility contracts and FDS entered by AMS (RCM Application Management Support). - Work with Sales Reps/RGM’s to obtain all outstanding contracts. - Responsible for assisting with the transition of the acquisition process, to include review of contracts, invoicing pricing and auditing the accuracy of information in appropriate systems. - Serves as the primary point of contact for acquisitions to ensure smooth transition for clients and Billing Team. - Track all DDF, IDX, and TELCOR changes related to facility billing. - Identifies, interprets and evaluates inconsistencies, discrepancies and inaccuracies in DDF files then initiates corrective methods as needed. - Perform monthly billing audits to ensure we are operating in compliance with all company policies/procedures, government and contractual requirements. - Keeps the Manager of Facility Contracting & Quality Assurance (QA) advised of concerns and compliance issues. - Assists Contracting & (QA) Manager in the management and financial performance of the business office functions. - Support Facility Billing Leadership and assume other tasks as assigned to support the goals of the company. - ServiceNow Ticketing Tracking/Completion. - Timely response to internal and external customer via email/voicemail. - Audit all changes made to DDF, IDX, or TELCOR billing systems for accuracy. - Assists with management of the functionality and efficient operation of the Facility Billing System to ensure accurate billing. Qualifications - S. Degree Finance, Accounting or Healthcare preferred. - Stellar oral, written and interpersonal communication skills. - Minimum of Five (5) years facility billing experience. - Minimum of Five (5) years facility contract analytics. - Experience with healthcare billing system solutions and Microsoft Office. - Strong organizational skills and attention to detail with the ability to meet multiple deadlines. - Strong experience in managing within a dynamic, challenging and fast pace environment while working inclusively with people to achieve shared objectives. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to stand; to handle or feel; to talk and to hear. - Occasionally required to walk, sit, reach with hands and arms and stoop, kneel, crouch or crawl. - Must occasionally lift and or move up to 15 pounds. - Specific vision abilities required include close vision, depth perception and ability to adjust focus. Work Environment Standard office environment. This is a remote position but candidate should reside within 50 miles of one of these locations for technical support: - Sparks/Hunt Valley, MD - Carrollton, TX - Clearwater, FL - Horsham, PA - Columbus, OH Benefits - TridentCare offers a competitive wage and robust benefit package to full time employees. - Part time employees are eligible for many of the same benefits, pro-rated. - Two weeks of vacation time. - Health Insurance after 30 days! - Sick time. - 8 paid holidays. - Same day pay available. - Medical insurance allowance, giving you the freedom to customize your plan to fit your needs. - Dental insurance. - Vision insurance. - Disability insurance. - Company paid life insurance. - 401(k).

• Réaliser des essais en conformité avec les instructions détaillées • Organiser des campagnes d’essais et élaborer des scénarios de tests • Identifier les vulnérabilités potentielles des applications • Enregistrer les résultats des essais et analyser les résultats • Mobiliser des expertises pour superviser des essais complexes • Documenter les essais et leurs résultats • Assurer la traçabilité des essais et la conformité des procédures

• Conduct regular quality audits of customer interactions (calls, emails, chats) • Score interactions using established QA scorecards and SOPs • Ensure compliance with internal processes and regulatory requirements • Identify critical errors, knowledge gaps, and behavioral trends • Deliver clear, actionable, and prioritized feedback to supervisors • Partner with supervisors to ensure feedback is understood and coached effectively • Identify recurring issues and systemic gaps impacting customer experience • Maintain accurate QA documentation and audit records

• You write test automation scripts, involving both back-and and front-end components according to our best practices & quality standards. • You build tools, frameworks, and other infrastructure needed to support test automation. • You review and validate application requirements and technical specifications to define test specifications for functional, integration and performance tests. • You support, maintain, and enhance all test case automation related activities during iterative development & system testing. • You work as part of a cross-functional scrum team (“POD”), developing applications and services using agile development methodologies. • You will provide guidance and support other members of the team on test automation as required. • You collaborate with the development team to fix bugs and to quickly address production defects. • You stay up to date with new testing tools and testing strategies, evaluating and improving our testing methodologies for continuous improvement.