Palmetto logo
Palmetto

Clean energy is for everyone.

Quality Assurance Specialist, Spanish Bilingual

Location

Philippines

Posted

5 days ago

Salary

₱540K - ₱820K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishSpanish

Job Description

Quality Assurance Specialist, Spanish Bilingual

Palmetto

• Conduct regular quality audits of customer interactions (calls, emails, chats) • Score interactions using established QA scorecards and SOPs • Ensure compliance with internal processes and regulatory requirements • Identify critical errors, knowledge gaps, and behavioral trends • Deliver clear, actionable, and prioritized feedback to supervisors • Partner with supervisors to ensure feedback is understood and coached effectively • Identify recurring issues and systemic gaps impacting customer experience • Maintain accurate QA documentation and audit records

Job Requirements

  • 2+ years of experience in Quality Assurance, Customer Experience, or related roles
  • Strong understanding of customer service best practices
  • Experience auditing customer interactions across multiple channels
  • Ability to interpret SOPs and apply them consistently
  • Excellent written and verbal communication skills in both English and Spanish
  • Strong attention to detail and critical thinking skills

Benefits

  • Unlimited PTO
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid parental leave
  • Retirement plans

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