• Conduct regular quality audits of customer interactions (calls, emails, chats) • Score interactions using established QA scorecards and SOPs • Ensure compliance with internal processes and regulatory requirements • Identify critical errors, knowledge gaps, and behavioral trends • Deliver clear, actionable, and prioritized feedback to supervisors • Partner with supervisors to ensure feedback is understood and coached effectively • Identify recurring issues and systemic gaps impacting customer experience • Maintain accurate QA documentation and audit records

• You write test automation scripts, involving both back-and and front-end components according to our best practices & quality standards. • You build tools, frameworks, and other infrastructure needed to support test automation. • You review and validate application requirements and technical specifications to define test specifications for functional, integration and performance tests. • You support, maintain, and enhance all test case automation related activities during iterative development & system testing. • You work as part of a cross-functional scrum team (“POD”), developing applications and services using agile development methodologies. • You will provide guidance and support other members of the team on test automation as required. • You collaborate with the development team to fix bugs and to quickly address production defects. • You stay up to date with new testing tools and testing strategies, evaluating and improving our testing methodologies for continuous improvement.

• Build a strong understanding of Whatnot's buyer and seller experience, marketplace terminology, and live shopping ecosystem. • Review the Japanese app and web experience across agreed-upon user journeys and product flows. • Evaluate whether language feels natural, intuitive, and culturally appropriate for Japanese users. • Assess whether key flows are clear, trustworthy, and easy to understand for both buyers and sellers. • Identify terminology, messaging, and UX patterns that may create confusion or feel unnatural in a Japanese context. • Update translations directly in our translation management system where issues can be resolved at the string level. • Document issues that cannot be solved through translation alone, including source copy, UX, design, technical, or product-related concerns. • Provide clear recommendations and rationale for proposed improvements. • Help improve consistency across Japanese terminology, product language, and user-facing messaging. • Share findings and collaborate with the Localization team on prioritization and follow-up actions.

• Participate in System Testing: You will play a key role in our system testing activities by planning, performing, and executing a variety of tasks using a balanced approach that includes exploratory, pre-planned and automated testing across functional, non-functional, and load aspects. • Automated Testing: You will conduct automated testing of our IMS by developing automated test cases using advanced simulation tools. • Problem Analysis and Debugging: You will be responsible for analyzing and debugging issues across multiple, complex solutions, ensuring the reliability and performance of our systems. • Automated Test Execution: You will write and execute automated tests utilizing our in-house framework, along with essential tools such as SIPp, IxLoad, and Seagull. • Quality Assurance and Regression Testing: You will take ownership of the product testing process, ensuring the quality and readiness of new features, as well as existing ones, through comprehensive regression testing. • Framework Development and Debugging: You will contribute to the development and debugging of our Python-based in-house testing framework, ensuring its effectiveness and reliability. • Process Improvement: You will continuously help to refine and adapt our testing processes, concepts, and solutions, driving innovation and efficiency in our quality assurance practices.