• Act as a project management enablement resource across the entire CTI organization • Enable CTI teams to effectively project manage their own initiatives and processes • Provide hands on project management coaching and support • Support medium to large, cross functional initiatives • Promote consistent use of project management standards, templates, and delivery practices across CTI • Support project close out activities, including documentation, lessons learned, and recommendations to improve future delivery • Provide delivery and coordination support for Product & Pricing related Salesforce work

• Own and lead complex operational domains supporting software licensing and entitlement execution for HPE Networking products. • Partner closely with Networking Product Line Managers across Juniper, Aruba, and Mist portfolios. • Translate product and licensing requirements into operational workflows and system requirements within licensing and supply chain platforms. • Serve as a subject-matter expert on software licensing behaviors, including subscriptions, entitlements, renewals, and product-specific nuances. • Act as an escalation point for complex or non-standard licensing issues, applying sound judgment to balance risk, customer impact, and scalability. • Collaborate with Product Management, Engineering, Sales Operations, Finance, IT, and Supply Chain teams to ensure end-to-end alignment. • Identify operational gaps and leverage AI and automation to scale operations, drive process improvements, and reduce manual effort. • Provide informal mentorship and contribute to documentation, standard operating procedures, and readiness efforts. • Set up, test, and deliver licensing and fulfillment solutions for new product introductions, incremental SKU requirements, and new or enhanced product capabilities.

• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization. • Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals. • Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance. • Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation. • Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis. • Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows. • Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org. • Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge. • Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work. • Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking. • Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent. • Identify and close operational gaps before they become organizational bottlenecks. • Build the data and insights infrastructure that connects product decisions to customer outcomes and business results. • Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends. • Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.

• Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics • Partner with engineering and product to translate operational needs into clear, well-scoped software tickets • Work with marketing on campaign operations, launch logistics, and user acquisition workflows • Interface with external service partners on onboarding, coordination, and ongoing relationship management • Build dashboards and track KPIs to surface operational insights to leadership • Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service • Build the systems, playbooks, and processes that let the organization scale