Role Description As a Lofty Expert & Lead Manager with Assistantly, you will fully own the Lofty platform while actively managing inbound leads to ensure every opportunity is captured, qualified, and routed properly. Agents rely on the CRM to drive daily activity, and your role is to ensure the system runs cleanly, efficiently, and consistently across the team. The environment is structured, fast-paced, and accountability-driven, where strong systems and proactive execution keep the team performing at a high level. - Serve as the Lofty Subject Matter Expert, acting as the primary point of contact for all CRM-related questions and troubleshooting. - Train and support agents on how to properly use Lofty, ensuring adoption, consistency, and best practices across the team. - Own the entire Lofty platform, including setup, workflows, tagging, automation, and pipeline optimization. - Manage inbound company leads as an ISA, responding quickly, qualifying prospects, and routing opportunities appropriately. - Ensure no lead goes untouched, monitoring follow-ups and holding agents accountable to response standards. - Audit and improve current CRM workflows, identifying gaps and implementing smarter systems to increase efficiency and conversion. - Create and optimize drip campaigns and automation sequences for buyers, sellers, and long-term nurture. - Track lead activity and pipeline health, providing visibility into performance and areas for improvement. - Recommend strategic enhancements to improve speed-to-lead, follow-up consistency, and overall CRM performance. - Maintain clean data hygiene, updating records, managing duplicates, and keeping the database organized. Qualifications - 3+ years experience managing a real estate CRM (must-have) - Strong hands-on experience with Lofty CRM (must-have) - Experience working as an ISA or managing inbound real estate leads (must-have) - Strong understanding of real estate sales funnels and lead conversion processes (must-have) - Confident communicator comfortable teaching and training others - Highly organized with strong attention to detail - Proactive and strategic thinker who suggests improvements, not just executes tasks - Self-starter who takes ownership and drives results Requirements - CRM: Lofty (must-have) - Communication: CRM dialer, SMS, Gmail, Google Workspace (must-have) - Reporting & Tracking: Google Sheets / dashboards (must-have) - Automation & AI Tools: Workflow automation, ChatGPT (nice-to-have) Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Sales, AI, and Operations upskilling - Dedicated Success Manager and long-term placement support

• 3Pillar is an AI transformation partner on a mission to help enterprises build AI-native products. • Build high-performing product development teams that delight clients through governance oversight. • Ensure excellence within product delivery and drive accountability for client satisfaction. • Lead a globally distributed team collaborating with various stakeholders. • Measure success through a Delivery scorecard tied to client satisfaction and account outcomes.

Role Summary The Sr. Manager, Optimizations plays a critical role in managing and optimizing Pfizer's HCP-focused web properties, primarily PfizerPro and other HCP digital assets, to deliver the best possible clinician experience. This role drives data-informed decisions and continuous performance improvement across the HCP surface, working in close partnership with HCP UX and Strategy, the Measurement and Web Analytics teams, and the Consumer Optimization Lead. It requires a strong background in website optimization, experimentation, and data analysis, paired with the strategic judgment to turn findings into roadmap-shaping recommendations. Role Responsibilities - Develop and execute a comprehensive optimization strategy for Pfizer's HCP web properties (primarily PfizerPro), focused on clinician engagement, task completion, and overall surface performance. - Continuously monitor and analyze surface metrics, business outcomes, and user research to identify opportunities for improvement, partnering with the Measurement and Web Analytics teams for the data foundation behind every recommendation. - Lead A/B and multivariate testing and conversion-rate optimization for the HCP surface, building and running a structured experimentation roadmap rather than one-off tests. - Own the learning agenda for the HCP web properties, ensuring data-driven insights inform decision-making and feed continuous improvement. - Partner closely with the Consumer Optimization Lead to self-standardize methodology, tooling, and measurement across the two surfaces, so HCP and Consumer optimization stay consistent and share what works while respecting the different rhythm and stakeholder set of clinician audiences. - Provide insights and recommendations to HCP Strategy and the HCP product roadmap based on surface performance and clinician behavior, so optimization findings shape upstream product direction, not just downstream tweaks. - Collaborate with HCP UX to translate experiment insights into design improvements, and to validate design changes against clinician behavior before they scale. - Use AI-enabled optimization and personalization tools (e.g. Adobe Target) to run, target, and scale experiments, and adopt AI-driven and agentic testing approaches as the practice matures, raising experiment velocity without lowering the evidentiary bar. - Use AI-enabled design tools (e.g. Claude Design, Figma Make) to rapidly produce test variations and prototypes, so the experimentation pipeline is not bottlenecked on design hand-offs. - Stay current with industry trends, best practices, and emerging technologies in optimization, experimentation, and clinician experience. - Maintain strong relationships with internal stakeholders to align optimization efforts with HCP business objectives. Basic Qualifications - Bachelor's degree in a related field (e.g. Marketing, Business, Computer Science) required; advanced degree preferred. - 6+ years in website optimization, experimentation, or related roles, with a proven track record of driving measurable improvements in digital performance. - Strong command of web analytics tools and A/B testing / optimization platforms (e.g. Adobe Analytics, Adobe Target, Optimizely, VWO). - Proficient in data analysis and interpretation, with the ability to derive actionable insights and make data-driven decisions. - Experience working with dynamic websites and content management systems. - Working knowledge of UX/UI principles and best practices. - Familiarity with AI-enabled design and prototyping tools (e.g. Claude Design, Figma Make) and an appetite to fold them into the experimentation workflow. - Strong problem-solving skills and a proactive, self-directed mindset. - Excellent project management skills, with the ability to prioritize and run multiple initiatives simultaneously. - A human-centered mindset, obsessed with the end customer and able to bring the voice of the clinician into decisions through an understanding of their journeys. - Strong writing, presentation, and influencing skills. - Discretion and trustworthiness in dealing with confidential information. - Role model for the PFE Values (Courage, Excellence, Equity, Joy). Preferred Qualifications - Experience optimizing HCP-facing or other regulated digital experiences, with familiarity with MLR review. - Experience launching or improving disruptive, customer-centric digital products. - Hands-on experience using AI to accelerate experimentation, whether in test design, variation generation, or resultssynthesis. - Exceptional communication skills, with the ability to convey complex findings and recommendations to both technical and non-technical stakeholders. - Passion for staying at the frontier of optimization, experimentation, and AI-enabled ways of working. - Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Additional Job Information: Last Date to Apply: July 6, 2026 New York, NY or Any Pfizer US Commercial site Work Location Assignment: Hybrid The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers . Marketing and Market Research

• Manages delivery across multiple concurrent projects or customer engagements. • Anticipates dependencies and delivery risks and implements mitigation strategies. • Supports project managers and team leads in complex engagements. • Leads consistent execution of standard service offerings. • Ensures repeatability, documentation quality, and knowledge reuse across engagements. • Monitors adherence to delivery standards and improves offer consistency. • Owns resolution of customer escalations. • Coordinates resources, performs root-cause analysis, manages stakeholder communication, and implements corrective actions. • Captures lessons learned for risk mitigation. • Forecasts team capacity based on pipeline and active demand. • Balances workloads and recommends staffing actions (hire/contract/shift coverage). • Partners with stakeholders to manage near-term and long-term capacity risks. • Validates delivery plans and solution designs to ensure feasibility and customer alignment. • Partners with product and engineering to address delivery constraints and ensure maintainable solutions. • Leads teams through structured planning and issue resolution. • Builds an inclusive culture while driving performance. • Ensures role clarity, coaching cadence, and consistent execution against commitments. • Track delivery KPIs, utilization rates, delivery cycle time, and forecast trends for leadership reporting. • Contribute to cross-functional collaboration, acting as the delivery voice in account planning, renewals, and solution alignment. • Manage subcontracting partner resources, contributing to onboarding/certification, skill development, and role clarity, as extensions to the Netwrix Professional Services team.