Role Description As an Implementation Consultant - EOR, you'll be a key project manager and a reliable support for our customers. You'll facilitate their first implementation with Remote, ensuring a smooth onboarding experience and helping to build the foundation for a strong, long-term partnership. - Act as a primary point of contact for multiple teams, including product and engineering. - Set customers up for success by being their go-to resource on core Remote products and solutions during the initial phase. Qualifications - 1-3 years of proven experience in a customer-facing role such as a Project Coordinator or Onboarding/Implementation role. - Solid understanding of the different stakeholders in your book of business. - Fluent written and spoken English, with well-structured communication skills. - Discovery skills with the ability to ask the right questions to understand a client’s basic setup, objectives, and needs. - Ability to work effectively with multiple internal stakeholders. - Experience in coordinating or supporting multiple projects with multiple stakeholders. - A real passion for problem-solving and willingness to explore solutions across various technical scenarios and customer verticals. Requirements - Knowledge of how global organizations and start-ups work is a plus. - Readiness to work in a fast-paced environment. - Understanding of remote working. Key Responsibilities - Support and coordinate the client implementation process using established implementation frameworks. - Assist in managing the transition from pre-sales engagement to post-sales handover. - Help internal stakeholders follow the established implementation plan. - Coordinate logistics for the Kick-Off Call with external and internal stakeholders. - Maintain project resources and keep stakeholders up-to-date on current stage and next steps. - Ensure the completion and delivery of the project within the scoped timeframe. - Develop a strong working knowledge across Remote products. - Act as a key liaison between multiple teams to facilitate project alignment and collaboration. - Be a Remote product ambassador, educating customers on product adoption and implementation. - Identify upselling and cross-selling opportunities during the Onboarding phase. - Prepare and facilitate the handover to the client's future Account Team. - Gather customer and team feedback to improve the product and processes. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (asynchronous). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Role Description We’re looking for a Lead QA Analyst focused on UAT and implementation support, not traditional manual testing. This role owns end-to-end UAT planning and execution, coordinates offshore QA teams, and drives defect triage and resolution. The ideal candidate acts as a quality gate for business workflows, proactively identifies implementation risks, challenges incomplete or unclear testing evidence, and communicates go-live readiness clearly to stakeholders. This is a hands-on leadership role requiring strong ownership of UAT strategy, cross-functional coordination, and release readiness decisions. Core Responsibilities - Build and manage UAT test plans based on implementation scope, requirements, configuration, and business workflows. - Translate business requirements into clear test scenarios and expected outcomes. - Interact with our customers on their UAT testing needs. - Lead offshore QA resources by assigning daily priorities, reviewing execution, and validating test evidence. - Validate end-to-end implementation workflows, integrations, configuration, permissions, client-specific scenarios, and data setup. - Manage defect intake, triage, prioritization, retesting, and closure. - Communicate UAT status, open risks, blockers, and go-live readiness to project leadership. - Support production validation, post-release smoke testing, and lessons learned after implementation. Qualifications - 5+ years of software QA experience. - 3+ years as a QA Lead, UAT Lead, Implementation QA Lead, or Senior QA Analyst. - Experience overseeing or coordinating offshore QA teams. - Strong enterprise software and business workflow testing experience. - Strong defect management, triage, and risk communication skills. - Experience with test management tools such as Azure DevOps, Jira, qTest, TestRail, or similar. - Mortgage, fintech, LOS, compliance, document, integration, or configuration testing experience is a strong plus.

• Lead multiple end-to-end Paradox implementation projects integrated with Workday. • Gather business requirements and translate them into scalable Paradox solutions. • Configure and deploy conversational AI, workflow automation, employee self-service, and business process solutions utilizing the Paradox platform. • Design and implement integrations between Paradox and Workday. • Work across multiple Workday modules including (must have experience with least 2-3 modules): Core HCM, Recruiting, Talent & Performance, Learning, Compensation, Benefits, Absence Management, Time Tracking, Payroll (preferred). • Collaborate with Workday functional and technical teams to ensure seamless data flow and process automation. • Support solution design, configuration, testing, UAT, deployment, and post-production support. • Develop integration specifications, data mapping documents, and technical documentation. • Troubleshoot and resolve implementation and integration issues. • Provide recommendations on best practices, governance, and optimization opportunities. • Deliver stakeholder training and knowledge transfer sessions.

Title: Payment Specialist Location: Fountain Valley Department: MCSS Patient Accounting Status: Fulltime Shift: Days (8hrs shifts) Predominately Remote Pay Range: $26.48/hr - $38.40/hr At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork. Position Summary The Patient Financial Services Payment Review position is responsible for debit and credit payment variance reviews. The Payment Specialist works independently and is responsible for the review of complex managed care contracts and reimbursement methodologies, ensuring accurate overpayment and underpayments are documented. Applies independent judgment and knowledge to audit third-party payer payment disputes. Documents and/or notifies management of preventive measures in response to payment trends identified through analysis of claims data. Works with management staff identifying corrective measures necessary to resolve problems. Understands and utilizes many complex and varying California and Federal Statutes and regulations, guidelines and systems to ensure appropriate billing and collections are in compliance. The Payment Specialist will manage resources responsibly. The position is essential to Patient Financial Services accurately capturing and recovering hospital revenue timely and efficiently. This position offers you the opportunity to work from home (WFH) after all training has been completed. Once completed you will need to be available to come into the office for additional training, meetings etc., as needed. Essential Functions and Responsibilities of the Job - Ability to research and use critical thinking skills in contract interpretation of third-party payers to determine the appropriate maximum reimbursement. - Ability to apply knowledge of state and federal regulations regarding correct payment practices. - Ability to utilize appropriate resources, both hard-copy and online, to facilitate correct payment. - Ability to research and follow-up on insurance and patient refunds to ensure accurate account balances. - Ability to document precise notes in the financial system of all transactions and correspondence. - Able to be at work and on time, follow organization rules and procedures and directions from a Coordinator/Lead or other member of the Management staff. - Able to adhere to all confidentiality policies and procedures and carries out all tasks in a pleasant and respectful manner. - Ability to make suggestions for enhancements throughout the department and continually seeks opportunities to improve current policies, procedures and practices. - Ability to use critical thinking while reviewing billing and collection notes in the financial computer system to ensure that the appropriate action is taken within the billing and collection process to ensure correct hospital reimbursement. - Follow company policies, procedures and directives - Interact in a positive and constructive manner - Prioritize and multitask Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards. Qualifications Minimum Requirements - Candidate with a minimum of 3 years’ experience in Hospital Revenue Cycle including HMO, PPO, Medicare Advantage and Managed- Medi-Cal collections and payment review - Understanding of managed care hospital contracts including exclusions, lesser of and not to exceed, etc. and knowledge of hospital Commercial billing or collection processes - Current experience with Medicare IPPS and OPPS payment methodologies - EPIC experience required. - Microsoft Office (Excel, Outlook & Word) - Basic knowledge of medical terminology and familiar with CPT and ICD coding - Use of 10-key calculator by touch - Excellent written and verbal communication skills - Understand and follow oral and written instructions - Interact tactfully and courteously with the public and peers - Proficient organizational and prioritization skills - Adhere and apply specific departmental policies, rules and regulations Primary Location : United States-California-Fountain Valley Job : Patient Financial,Claims,Bill Organization : MemorialCare Health Services Schedule : Full-time Employee Status : Regular Job Level : Staff Work Schedule: 8/40 work shift hours Shift : Day Job Scheduled Shift Start Time: 7:00am - Scheduled Shift End Time: 3:30pm Department Name: MCSS Patient Accounting