Grid Solutions, part of the GE Vernova portfolio of energy businesses, serves customers globally with over 12,000 employees. Grid Solutions provides equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We electrify the world with advanced grid technologies and accelerate the energy transition. GE Vernova, a dynamic accelerator comprised of our Power, Renewable Energy, Digital and Energy Financial Services businesses, is focused on leading a new era of energy - electrifying the world while simultaneously working to decarbonize it. If you are ready to make a difference and usher in a new era of energy, come join us.
Senior Technical Application Engineer - Monitoring & Diagnostics
Location
United States
Posted
6 days ago
Salary
$113.2K - $188.8K / year
Seniority
Senior
Job Description
Senior Technical Application Engineer - Monitoring & Diagnostics
GE Vernova
Role Description The NAM Industrial Technical Application Engineering Lead – Monitoring and Diagnostics is responsible for providing technical sales support on the GE Digital Energy substation automation product portfolio, including working closely with the customer to determine requirements, demo solutions and promote the business value proposition of Digital Energy's products and solutions. Responsible for leading the regional M&D technical application engineering activity related to Industrial segment and ICM strategic growth. Qualifications - Bachelor's Degree in Engineering or an equivalent technical degree. - Minimum of 10 years’ experience in substation asset monitoring. - Able to contribute to technical papers. - Excellent verbal and written skills in English. - Ability and willingness to travel up to 50% of the time. Requirements - Lead TAE for Strategic engagement with Key Industrial accounts headquartered in NAM. - Introduction and execution support of ICM offering with Key Industrials in NAM. - Conduct customer fleet assessment to evaluate potential for growth of current M&D offerings & future needs and provide feedback to RSM and business. - Be the voice of the customer by gathering feedback on current M&D fleet and services. - Conduct periodic review of performance as supplier to customers to derive M&D’s value to the customer. - Liaison with product management team, engineering on customer feedback while prioritizing key customer pain points. - Manage and track using KPI key pilot project to ensure determined scope of the final delivery meets or exceeds customer expectations. - Provide technical and product training to customers as needed. - Support regional channel partners with product training and transactional process. - Assist with technical development of proposals, assuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers. - Participate and contribute to industry standards and circles such IEEE, Cigre, and others. - Acts as expert consultant to guide customer in planning and development of technical solutions. - Acts as technical support to the commercial teams, providing technical expertise during Customer presentations, demonstrations, evaluations and testing. - Track issues discovered during demonstration, evaluation, and testing of product and follow through with Technology team to provide a resolution. - Lead technical presentations presented to customers in support of sales or service. - Provide product training to customers and sales force. - Assist customers in product testing at customer location. - Work directly with customers to influence technical specifications and support sales team to achieve closing key orders. - Responsible for the pre-sales technical support of customers and the sales team. - Take customer requests for quote and develop a product proposal around a particular application. - Outline, present, and sell the value of GE products and services that can benefit GE's customer needs. - Develop and cultivate long-term relationships at the technical levels of customer organizations. - Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customer as necessary. - Support the development of new leads and market opportunities in the Sales Region. - Support Commercial Segment Leaders and Product Line Leaders with definition and execution of the Product Line strategy. - Provide an essential link from the customer to marketing, engineering and product development teams. - Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and initiatives. - Provide market dynamics input such as competitive intelligence and industry trends to the Marketing and Business teams. - Prepare and present technical presentations, white papers, and case studies at industry conferences. Benefits - Medical, dental, vision, and prescription drug coverage. - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource. - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. - GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions. - Access to Fidelity resources and financial planning consultants. - Tuition assistance. - Adoption assistance. - Paid parental leave. - Disability benefits. - Life insurance. - 12 paid holidays. - Permissive time off.
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