CNED

Niveau d'études minimum requis : Niveau 4 Baccalauréat Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire

Application Support Officer

Location

France

Posted

7 days ago

Salary

0

Seniority

Mid Level

Job Description

Application Support Officer

CNED

Role Description - Mise en oeuvre, administration, paramétrage et mise à jour d’applications - Effectuer les actions et processus de gestion courante des applications dans toutes leurs dimensions (assistance, gestion des incidents, qualité de service, formation) - Assurer l’interface avec les équipes métiers pour le pilotage du déploiement et le paramétrage des applications en fonction des exigences fonctionnelles, en relation avec le chef de projet informatique - Contrôler et analyser le déroulement des travaux et le fonctionnement des applications que l’agent a en charge - Tester les applications en fonctionnement ou en cours de validation - Suivre les évolutions des applications avec le chef de projet informatique pour préparer les activités de support et être en capacité de répondre aux utilisateurs - Réaliser la création, la modification et la suppression des comptes utilisateurs - Planifier les travaux afférents à l’extraction des données - Proposer et estimer les améliorations fonctionnelles sur la base des demandes de services métiers et les évaluer avec le chef de projet informatique - Participer à l’élaboration et/ou mettre en oeuvre des outils de contrôles et de gestion (scripts, procédures, requêtes, reporting) - Mettre en place, suivre et exploiter les indicateurs d’usages quantitatifs et qualitatifs et de performance (suivi des délais de correction, …) - Assistance et conseil auprès des utilisateurs - Animer le réseau des acteurs liés au fonctionnement de l’application - Élaborer en coordination avec le chef de projet les supports d’aide aux utilisateurs on-line ou off-line (guide utilisateurs, notices…) - Assister, dépanner et apporter un conseil auprès des utilisateurs - Collaborer à la prise en main des usagers des applications métiers et outils informatiques Qualifications - Connaissances des offres et formations du CNED - Connaissance approfondie des applications métiers - Connaissance de l’architecture et environnement technique du système d’information - Connaissance des systèmes de gestion de bases de données - Notions de base des systèmes d’exploitation - Notions de base des technologies de développement d’applications - Notions de base des techniques de conduite du changement - Connaissance des outils bureautiques et collaboratifs Requirements - Paramétrer et administrer des applications, des logiciels ou des dispositifs en ligne - Intervenir en tant que support aux différents interlocuteurs - Accompagner les changements - Rédiger et actualiser la documentation fonctionnelle et technique - Capacité à s’adapter aux évolutions technologiques Benefits - Bonne aptitude relationnelle : aptitude à la communication (pédagogie) et à l’écoute, au travail en équipe - Adaptabilité et réactivité - Polyvalence - Rigueur - Sens de l’organisation et de l’anticipation - Sens de la confidentialité Company Description - Niveau d'études minimum requis : Niveau 4 Baccalauréat - Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire

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