Role Description We are a fleet safety and technology company operating a 24/7 call center that supports hundreds of commercial trucking fleets across the United States. We are looking for a reliable, empathetic, and detail-oriented Safety Assistant to provide critical weekend coverage. As the frontline point of contact for commercial truck drivers and fleet managers, you will manage accident and roadside inspection intakes, troubleshoot fleet technology, and ensure that safety data is captured accurately. This role requires a calm head and a professional demeanor, as you will often assist individuals during high-stress situations. Key Responsibilities - Fleet Safety Support - Frontline Communication: Answer incoming calls from commercial truck drivers and fleet managers. - Technical Troubleshooting: Assist with Electronic Logging Device (ELD) and fleet camera issues using provided guides. - Alert Monitoring: Monitor and respond to real-time alerts from internal systems. - Record Keeping: Maintain meticulous logs of all issues, troubleshooting steps, and resolutions. - Accident & Roadside Inspection Intake - Structured Intake: Follow templated scripts to gather essential data (contact info, location, police report numbers, and violation details). - CRM Documentation: Accurately document intake information in real-time during calls. - Crisis Management: Maintain a professional and compassionate tone with callers who may be stressed or injured. - Escalation: Identify high-priority or severe cases and escalate immediately according to company protocol. - Administrative & Communication - Data Integrity: Perform light administrative tasks, including data entry and documentation updates. - Team Collaboration: Use Slack and internal tools to ensure smooth handoffs between shifts. - Reporting: Summarize unresolved weekend issues for the weekday operations team. Qualifications - 1–3 years of experience in a call center, virtual assistant, customer service, or intake specialist role. - Exceptional English proficiency (verbal and written) with a clear, professional phone presence. - High Emotional Intelligence: Proven ability to handle high-stress callers with patience and empathy. - Technical Savvy: Proficiency with CRM software, VoIP systems, Slack, and Google Suite/Microsoft Office. - Home Office: Reliable high-speed internet and a quiet, dedicated workspace. - Compliance: Willingness to sign an NDA and handle sensitive information with discretion. Requirements - Experience in trucking, fleet management, or the transportation industry (preferred). - Familiarity with ELDs, fleet cameras, or telematics (e.g., Motive, Samsara, Geotab) (preferred). - Experience with personal injury or legal intake processes (preferred). Benefits - This role does not include company-provided benefits or paid leaves. - The candidate is responsible for their own taxes and statutory contributions. - Payroll is issued every other Wednesday, covering the prior 14 calendar days.

Role Description We are seeking a proactive and customer-focused Patient Engagement Assistant to join our UK Clinic team on a 6-month fixed-term contract. This is a call-intensive role focused on patient re-engagement. You will be responsible for contacting patients who have registered with the clinic but have not completed key steps in their journey, helping them navigate the process and addressing any questions or barriers they may have encountered. This role is ideal for someone who enjoys speaking with people, is confident on the phone, and takes satisfaction in helping customers move forward. Note: While this role is initially being offered as a 6-month fixed-term contract, there is potential for the position to become permanent following the conclusion of the contract, subject to business needs and individual performance. What You'll Own - Conduct outbound calls to patients who have signed up but have not completed their onboarding or treatment journey. - Re-engage patients in a professional, friendly, and empathetic manner. - Identify and document common reasons patients discontinue or pause their journey. - Answer basic patient questions and provide guidance on next steps. - Escalate clinical or complex queries to the appropriate team members. - Maintain accurate records of patient interactions within company systems. - Support patient communication campaigns and follow-up initiatives. - Work closely with the Patient Support and Clinical teams to improve patient conversion and engagement rates. - Contribute feedback and insights that help improve patient experience and operational processes. Qualifications - Previous experience in customer service, administration, call centre, patient support, or a similar customer-facing role. - Excellent verbal communication skills and confidence speaking on the phone. - Strong interpersonal skills with the ability to build rapport quickly. - Highly organised with strong attention to detail. - Comfortable working with technology and learning new systems. - A proactive mindset and willingness to take ownership of outcomes. - Ability to stay motivated and energised in a high-volume outreach environment, bringing enthusiasm and professionalism to every patient interaction. Benefits - Work from anywhere - fully remote 🌍 - A competitive salary and awesome benefits package 💰 - A supportive and positive work environment 🌟 - Opportunities to grow and develop your career 📈 - Opportunity to transform lives through alternative medicine 💡

• Coordinate with the company's appointed legal counsel regarding incorporation and business registration activities. • Assist with document preparation, collection, notarization, submission, and follow-up requirements. • Track and monitor registration milestones, permits, licenses, and other compliance-related activities. • Liaise with government agencies and regulatory bodies as required. • Serve as the company's local representative in the Philippines for administrative and operational matters. • Serve as the primary local point of contact for external stakeholders. • Coordinate with banks, government offices, service providers, consultants, and vendors. • Schedule meetings, manage correspondence, and facilitate communication between local and overseas teams. • Maintain organized records of corporate documents, contracts, permits, and company files. • Prepare reports, status updates, and administrative documentation as required. • Manage incoming and outgoing correspondence and ensure timely follow-up on action items. • Assist with procurement, vendor management, and office-related requirements. • Support day-to-day operational activities as the company establishes its presence in the Philippines. • Assist in implementing administrative processes and best practices. • Handle ad hoc projects and administrative tasks assigned by management. • Escalate issues promptly and coordinate with management and external advisors to ensure timely resolution.

Executive Administrative Asst (P&C BPO) Ohio - Columbus, One Nationwide Plaza Iowa - Des Moines, 1100 Locust Street Full time 098639 If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will support 2 VP's as well as some AVPs within the P&C BPO operation. This role may work hybrid from the Columbus or Des Moines offices. #LI-HYBRID This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Job Description Summary Are you a problem solver and detailed oriented? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to solve challenges, we want to hear from you! As an Executive Administrative Assistant, you'll perform a wide variety of confidential, detailed and complex administrative functions under direct supervision. You will coordinate meetings and make business and travel arrangement decisions for your leader(s) and their team. You'll plan, organize and schedule your own work and may serve as an informal mentor to other administrative assistants in the office. Job Description Key Responsibilities:  - Focuses on both daily and longer-range calendar for multiple leaders and teams. Manages leader's personal calendar as directed.  - Coordinates travel plans for leader(s) and team and makes mid-trip changes quickly when required. - Compiles information for reports and presentations.  - Screens communications for action items and due dates, bringing key items to the leader's attention. Initiates necessary actions, e.g., follow-ups, prioritizations, action required, etc. Drafts responses for executive review, implementing their style into all communications. Rarely seeks guidance on email replies.  - Provides assistance with office procedures or processes that help the team be more productive and efficient.  - Monitors departmental expenses, processes expense reports in a timely manner and monitors expense reports submitted by executive and staff for accurate reporting.  - Manages budget for meeting planning. Conducts quality checks on invoices/accounts payable. Inputs travel expense and other expenses for payment; reviews and passes to office budget coordinator.  - Keeps current on Nationwide procedure changes, Human Resources policy changes, business environment, etc. that impact department level plans. - May participate in special projects as assigned. May perform other responsibilities as assigned. Reporting Relationships: Typically reports to an Associate Vice President level executive or above, and may support multiple executives and their staff. This is an individual contributor role.  Typical Skills and Experiences:  Education: High school, vocational or technical business school studies in secretarial science; some undergraduate-level coursework beneficial.  License/Certification/Designation: Administrative professional certification(s) such as Certified Administrative Professional (CAP) or Certified World Class Assistant (CWCA) are a plus.  Experience: Typically, six or more years related administrative assistant experience. Nationwide experience is highly desirable. Knowledge, Abilities and Skills: Knowledge of company policies and organizational structure. Understanding of office practices and procedures. Ability to make decisions and recommend solutions to work processing and office management problems. Strong communication skills to interact with all levels of leaders, associates, and external contacts. Ability to proofread own work and work of others for content and format accuracy. Intermediate mathematical calculation skills. Ability to build effective business relationships. Other criteria, including leadership skills, competencies and experiences may take precedence. Values: Regularly and consistently demonstrates Nationwide Values.  Job Conditions:  Overtime Eligibility: Eligible (Non Exempt) Working Conditions: Occasional travel. Non-standard, extended or overtime work as needed based on workflow needs. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.