Role Description We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence. This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard. Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs. Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions. Key Responsibilities - Travel Operations - Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre - Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes - Coordinate hotel, villa, transportation, dining, and experience reservations - Research and compare supplier availability, rates, and travel options - Monitor upcoming departures and proactively identify operational issues before they impact clients - Client & Trip Support - Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages - Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics - Support active travelers during schedule changes, disruptions, and other operational matters - Assist with travel documentation and visa-related research - Administrative & Financial Support - Generate and track client invoices - Reconcile supplier payments and commission records - Maintain accurate booking records and documentation within CRM systems - Support reimbursement processing and travel-related accounting tasks - Ensure all records are accurate, organized, and up to date - Supplier Coordination - Build and maintain strong relationships with travel suppliers and service partners - Coordinate confirmations, payments, special requests, and operational follow-ups - Maintain supplier databases and booking records with a high level of accuracy Qualifications - Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role - Strong organizational skills and exceptional attention to detail - Ability to manage multiple bookings and deadlines simultaneously - Excellent written and verbal English communication skills - Experience with invoicing, payment tracking, and administrative processes - Proficiency in Microsoft Office, particularly Outlook, Excel, and Word - Experience using CRM systems - Ability to work during US Eastern Time business hours Preferred - Experience with Amadeus, Galileo, or Sabre - Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms - Experience supporting premium or luxury travel services - Background in bookkeeping, accounting, or travel finance - Additional language skills are an advantage What We're Looking For - Highly organized and process-oriented - Detail-focused and accurate under pressure - Resourceful and proactive when solving operational challenges - Comfortable working in a fast-paced environment with changing priorities - Dependable, professional, and discreet when handling confidential information - A collaborative team player who takes ownership of assigned responsibilities Schedule - Full-Time Remote - Monday to Friday - US Eastern Time core business hours - Flexibility required during active travel periods and urgent operational situations Benefits - Food Allowance - Government Benefits - 13th Month pay - Work Equipment - Night Differential if applicable (10% of hourly rate) - 20 Leaves (after 6 months) - Holiday pay (200% on Regular holidays; 130% on Special holidays) - Overtime pay (max of 10.25 hrs/day) - Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) - HMO (after 6 months)

Role Description Manage a high volume of active projects while serving as a central point of coordination among team members, clients, and vendor partners. The role focuses on maintaining project progress, supporting clear communication, and ensuring timely, high-quality deliverables. Qualifications - 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors. - Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and XactAnalysis. - Strong organizational and time-management skills suited to a fast-paced environment. - Excellent communication skills for working effectively with internal teams, clients, and contractors. - Exceptional attention to detail in data entry, invoice review, and documentation. - Insurance industry background or related experience preferred. Requirements - Initiate contact with clients to confirm project scope, expectations, and the timeline required for expert investigation. - Provide timely project updates and respond to client requests by phone and email. - Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing. - Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes. - Lead project meetings and facilitate collaboration among team members. - Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards. - Prepare budgets and invoice templates, compile finalized invoices, reports and transmit completed packages to clients. - Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity. - Coordinate with restoration and general contractors to support assessments, cost control, and invoice review. Benefits - Annual performance evaluations, supplemented by progress check-ins as needed. - Assessment of both ongoing and completed tasks and projects to measure performance against KPI metrics. Work Environment and Conditions This full-time role requires adaptability, strong organization, and the ability to perform effectively under pressure in a dynamic insurance and construction assessment environment.

Role Description The IT Engagement Lead serves as a critical connector between business partners and IT delivery teams, ensuring work flows efficiently from intake through delivery. This role provides coordination, visibility, and operational leadership across the IT and Digital portfolio by aligning business demand with delivery execution. The IT Engagement Lead facilitates intake processes, supports prioritization and workflow management, drives continuous improvement initiatives, and promotes effective use of AI-enabled tools to enhance delivery outcomes. The ideal candidate is highly organized, collaborative, and analytical, with a solid understanding of software delivery practices and the ability to manage multiple workstreams while fostering strong relationships across business and technology teams. Key Responsibilities - Intake Facilitation & Workflow Management - Serve as the primary intake liaison for Digital and IT requests, ensuring requests are captured, clarified, categorized, and routed appropriately. - Coordinate intake activities and facilitate the flow of work from request through delivery. - Ensure intake artifacts are complete, accurate, and actionable. - Contribute to intake decisions within established governance and prioritization frameworks. - Partner with Business Analysts (BA), User Experience & Design (UXD), Quality Assurance (QA), and development teams during early discovery and planning activities to reduce rework and improve delivery readiness. - Support communication and coordination between business stakeholders and delivery teams, ensuring questions, issues, risks, and changes are effectively communicated, tracked, and resolved. - Maintain visibility across multiple initiatives, projects, enhancements, and operational workstreams. - Assist with project prioritization discussions and communicate decisions, timelines, and updates to stakeholders. - Cross-Functional Coordination - Act as a key coordination point between business partners and delivery teams. - Facilitate collaboration among BA, QA, UXD, development, and leadership teams to support successful delivery outcomes. - Coordinate handoffs between teams and identify opportunities to improve workflow efficiency. - Promote alignment across strategic initiatives, enhancement efforts, and operational backlog commitments. - Metrics, Reporting & Operational Insights - Maintain accurate tracking and reporting of portfolio and operational metrics, including intake volume, throughput, backlog health, and capacity visibility. - Analyze metrics to identify trends, risks, constraints, and bottlenecks. - Escalate concerns appropriately and recommend solutions. - Develop reporting and dashboard views that improve transparency, prioritization, and decision-making. - Process Improvement - Identify process inefficiencies and opportunities to improve operational effectiveness. - Lead and support continuous improvement initiatives that increase consistency, reduce delays, and enhance delivery outcomes. - Help establish and reinforce best practices for intake, workflow management, and stakeholder engagement. - AI-Enabled Ways of Working - Leverage AI-enabled tools to improve intake quality, documentation, workflow analysis, reporting, and operational efficiency. - Promote responsible and practical adoption of AI capabilities within IT and Digital processes. - Identify opportunities to enhance speed, quality, and decision-making through AI-supported practices. Qualifications - Education: Bachelor's degree in Business, Information Technology, Computer Science, or a related field; or equivalent combination of education and experience. - Experience: Typically 2–5 years of experience in IT delivery operations, project coordination, intake management, workflow management, business analysis support, or related roles. - Experience working within software delivery environments and supporting cross-functional teams. - Exposure to Agile, Scrum, or other modern delivery methodologies preferred. - Knowledge, Skills & Abilities: - Ability to build strong working relationships across business and technology organizations. - Excellent verbal and written communication skills. - Skilled at facilitating discussions, clarifying requirements, and driving alignment among stakeholders. - Ability to synthesize complex information into clear and actionable insights. - Highly organized with the ability to manage multiple streams of work simultaneously. - Strong analytical and problem-solving skills. - Ability to interpret operational metrics and identify process bottlenecks, risks, and improvement opportunities. - Comfortable making intake and workflow decisions within established governance frameworks. - Solid understanding of Software Development Life Cycle (SDLC) processes and delivery practices. - Experience supporting intake management, workflow coordination, prioritization, and operational planning. - Familiarity with project management, portfolio management, and collaboration tools preferred. Benefits - Pay Range: $66,500.00 - $92,000.00 - Salary is commensurate to experience, location, etc. Company Description Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For applicants that are California residents, please review our California Consumer Privacy Notice . All applicants should review our Horace Mann Privacy Policy .

• Administer our full Atlassian Cloud suite — Jira Software, JSM, Confluence, Jira Product Discovery, Bitbucket, StatusPage, and Guard — including user accounts, permissions, project configurations, and Marketplace/Forge app management • Design and maintain custom workflows, issue type schemes, screen schemes, and automation rules (native Automation and ScriptRunner/Groovy) that match how engineering and product teams actually work • Build and maintain JQL-based filters, dashboards, and reports that surface actionable insights for engineering and product leaders • Develop REST API integrations and bespoke functionality using ScriptRunner, Groovy and/or JavaScript to connect Atlassian products to adjacent systems • Gather requirements from cross-functional stakeholders, translate them into scalable platform configurations, and maintain thorough documentation of all customizations and processes • Provide escalated support and contribute to roadmap planning for the P&T tooling ecosystem