Role Description GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention, and cross-selling. They will possess at least one or more of the following skills: - Telephone customer service/retention/sales/inbound call center experience - Life and health Insurance License Position Details: - Pay: $20/hr - Remote: In the Chicago Land area only - Must have an active Illinois Life and Health License - Benefits Start day 1! Qualifications - High school diploma or equivalent required - Holds Active Illinois Health/Life license - Minimum 1 year customer service work experience in an inbound/outbound call center environment - Retention experience desired - Proficient PC skills (Word, Excel, Internet) - Background in insurance or health discount industry preferred but not necessary - Ability to effectively represent and support a variety of consumer products utilizing superior communication skills - Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process - Ability to grow within a goal-oriented, heavily measured environment - Ability to consistently meet the minimum established performance standards - Spanish Bilingual a plus Requirements - Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns - Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner - Attention to Detail: ensures accuracy and maintains strong quality control procedures - Customer Service: must be able to provide exceptional customer service to members - Computer Proficiency: must have strong PC and typing skills - Inbound Phone Skills: have clear pronunciation and ability to follow scripting in accordance to compliance - High Level of Self-motivation and ability to succeed - Time Management: Excellent punctuality a must - Fully remote: has a designated distraction-free area to perform remotely as if you were in an office Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description A mission-driven organization in the philanthropic and nonprofit space is looking for a Grant Workflow and Application Support Specialist to own the backend grant pipeline and keep funding activity moving without relying solely on founder bandwidth. The organization supports philanthropic and nonprofit initiatives through operational, fundraising, and impact-focused work. The team is lean and founder-led, built for someone who can bring structure and consistency to grant operations at scale. Day-to-day, the role spans: - Sourcing and qualifying funding opportunities - Maintaining a structured opportunity matrix - Producing first drafts of LOIs and proposal responses - Tracking deadlines and submissions across multiple applications simultaneously Success means a more consistent and timely submission pipeline, reduced founder review time, and reusable draft libraries that keep grant activity scalable. Qualifications - Experience managing an end-to-end grant pipeline, from opportunity sourcing and qualification through drafting support and submission tracking - Hands-on use of grant database platforms (e.g., Instrumentl, GrantStation, Foundation Directory) for opportunity sourcing and eligibility review - Proficiency with Airtable and Google Sheets to build and maintain structured trackers and opportunity matrices - Demonstrated experience producing first drafts of LOIs and grant proposal responses within defined workflows - Experience extracting and organizing application requirements (questions, word limits, attachments) into review-ready documentation - Working proficiency across Google Workspace (Docs, Drive, Calendar) and email/calendar coordination tools - C1+ English (CEFR) for client-facing written communication and summarizing complex grant requirements Requirements - Prior experience supporting nonprofit or philanthropic grant research, LOIs, or proposal workflows - Experience building reusable content libraries or response repositories for recurring grant questions - Experience working with small, founder-led, or lean teams - Light project management experience coordinating parallel workstreams - Familiarity with AI-assisted drafting tools (e.g., Gemini) used to produce review-ready outputs Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Role Description Customer Service and Sales Representatives - Day & Evening shifts - Work from Home - Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Meet sales objectives as defined. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Internet Requirements: - A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. - Proof of internet speed required. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Role Description We are looking for a senior-level Support Technician III who knows Homecare Homebase (HCHB) inside and out. In this role, you’ll be the go-to technical and operational resource for our home health and hospice workflows. You’ll work closely with clinical staff, operational leaders, and tech teams to solve complex system issues, improve performance, and keep our remote end-users moving forward. What You'll Do - Tier 3 Support: Serve as the primary escalation point for advanced HCHB and clinical application issues. - Troubleshooting: Diagnose and resolve complex software, workflow, and user problems across multiple remote locations. - Auditing & Compliance: Audit records and data for accuracy and timeliness, reviewing results directly with nursing and medical staff. - Team Leadership: Supervise medical records staff, coordinate schedules, delegate assignments, and help interview, train, and onboard new team members. - Data Security: Ensure the strict confidentiality and security of all clinical data. - Medical Coding: Help oversee and complete coding using current ICD and CPT classifications as needed. Qualifications - HCHB Experience: Hands-on experience supporting Homecare Homebase in a technical, clinical, or application support role (Required). - Industry Knowledge: A strong understanding of home health and hospice workflows, documentation, and operational practices. - Tech Skills: Proficiency with Windows, Microsoft 365, Teams, and remote support tools. - Problem-Solving: The ability to untangle complex technical/workflow issues quickly in a fast-paced environment. - People Skills: Solid communication and customer service skills, with a track record of supporting remote users. Benefits - Flexible Schedule - Competitive Pay & Holiday Incentive Pay - Earned Time Off - Health, Dental, Vision, Disability and Life insurance - 401k with generous company contributions - Tuition Reimbursement Opportunities - Advancement Opportunities