Role Description This role is the first voice clients hear when they call Manifest — and that matters. You'll spend the majority of your day on inbound calls with prospective and current clients, answering questions, providing guidance, and ensuring every interaction is professional and empathetic. You'll support people at some of the most consequential moments of their immigration journey, from first inquiry through active case management. Strong verbal communication, sound judgment, and composure under pressure are essential. What You’ll Do - Answer inbound calls from prospective and current clients via Manifest's main support line - Help prospective clients understand their immigration options and Manifest's services - Support active clients in understanding their case status and next steps - Guide clients through the Manifest portal, including document uploads and appointment scheduling - Document call interactions accurately within internal systems - Route inquiries to attorneys, sales, billing, or case teams as appropriate - Escalate urgent or complex situations to the right stakeholders promptly Qualifications - Fluent in English and Spanish, spoken and written - 3+ years in a customer-facing role — support, call center, hospitality, or similar - Strong active listening skills and clear, professional phone presence - Comfortable navigating multiple systems simultaneously while assisting clients - Reliable internet connection and a quiet, dedicated workspace Requirements - Experience supporting U.S.-based customers - Background in immigration, legal services, or healthcare Benefits

Role Description Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits. Qualifications - High school diploma or equivalent - Typically, one to two years of customer service experience - Internal Hiring Location: Remote, US - External Hiring Locations: Knoxville, TN; Cincinnati, OH; Minneapolis, MN; Charlotte, NC Requirements - Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures - Effective telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls - Ability to identify and resolve/escalate complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Proven commitment to high quality customer service - Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Elavon systems experience a plus - Merchant Payment Services experience a plus - Call center experience preferred Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Lead the regional team of Supervisors and DI performance managers • Assist the Vice President with forecasting and business growth • Document, rollout and iterate new processes and contests to the PFM Teams • Provide ongoing training with/PFM Team • Mentor on best practices for client management • Meet with Supervisor Team in Annual Reviews

Role Description Our team is seeking a full-time Client Services Specialist (REMOTE) who will play a crucial role in supporting our Sales and Operations teams by entering new case assignments and communicating with clients. This entry-level position offers significant growth potential within the company. The successful candidate will thrive in a team environment and contribute to the overall success of the organization. Key Responsibilities - Accurately enter incoming client cases received via email and/or phone. - Ensure the accuracy of direct entry cases from clients. - Enhance client results by cross-selling and converting client case orders. - Build and maintain strong relationships with clients. - Collaborate with the Client Services Team Lead to identify workflow efficiencies and improve customer experience. - Update and maintain client contact information in Evestigate/Sightline. - Make outbound calls to verify information and case objectives. - Maintain the customer database and follow up on cases as needed. - Occasionally identify and resolve client concerns. - Assist in communicating promotional/incentive programs. - Prepare and maintain support materials for trade shows and account managers. - Perform other duties as deemed necessary. Qualifications - Bachelor's degree preferred but not required. - Minimum of 1-3 years of experience in an office/business setting with daily client communication. - Strong verbal and written communication skills. - Excellent interpersonal skills with the ability to persuade and influence others. - Proficiency in making outbound sales calls to prospects and clients. - Detail-oriented with the ability to quickly analyze and communicate options to clients. - Team player with the ability to work in a rapid workflow-driven environment. - Accurate typing skills. - Proficient in MS Office Suite (Word, Excel, Outlook). Working Conditions - Typical working hours are 8AM to 5PM CST but may vary. - Office environment with consistent temperatures. - Frequent and prolonged periods of stationary work. - Constant use of computer and other office productivity machinery. - Regular communication via telephone with clients, prospects, and co-workers. Equal Opportunity Employer Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law. A background check will be conducted, in accordance to the local state law and regulations.