Manifest OS

Role Description This role is the first voice clients hear when they call Manifest — and that matters. You'll spend the majority of your day on inbound calls with prospective and current clients, answering questions, providing guidance, and ensuring every interaction is professional and empathetic. You'll support people at some of the most consequential moments of their immigration journey, from first inquiry through active case management. Strong verbal communication, sound judgment, and composure under pressure are essential. What You’ll Do - Answer inbound calls from prospective and current clients via Manifest's main support line - Help prospective clients understand their immigration options and Manifest's services - Support active clients in understanding their case status and next steps - Guide clients through the Manifest portal, including document uploads and appointment scheduling - Document call interactions accurately within internal systems - Route inquiries to attorneys, sales, billing, or case teams as appropriate - Escalate urgent or complex situations to the right stakeholders promptly Qualifications - Fluent in English and Spanish, spoken and written - 3+ years in a customer-facing role — support, call center, hospitality, or similar - Strong active listening skills and clear, professional phone presence - Comfortable navigating multiple systems simultaneously while assisting clients - Reliable internet connection and a quiet, dedicated workspace Requirements - Experience supporting U.S.-based customers - Background in immigration, legal services, or healthcare Benefits

Role Description We're looking for an experienced Paralegal Manager to lead a cross-functional team of paralegals across multiple client accounts. You'll own operational workflows, SLA compliance, and team performance while serving as the connective tissue between clients, attorneys, and internal stakeholders. This role is equal parts people leadership and process excellence — ideal for someone who improves how legal work gets done, not just that it gets done. What You’ll Do - Lead and performance-manage a team of paralegals across multiple client accounts - Design and refine scalable workflows tailored to client-specific immigration processes - Partner with attorneys to ensure timely case processing and proactive risk mitigation - Serve as the primary liaison between clients, legal teams, and internal stakeholders - Drive training initiatives for new paralegals on legal tech, documentation, and workflows - Identify process bottlenecks and implement solutions aligned with internal KPIs and client SLAs - Standardize process documentation to support collaboration across geographies Qualifications - 8+ years of paralegal experience, including high-volume, multi-case-type environments - Demonstrated experience managing or mentoring other paralegals - Proven ability to design and improve operational workflows at scale - Experience ensuring SLA compliance and tracking performance metrics - Comfort using case management systems and generating compliance reports Requirements - Experience in immigration law or a similarly regulated legal practice area - Enthusiasm for adopting and implementing legal technology solutions This is for you if.... - You thrive making complex legal operations faster, cleaner, and more consistent. - You lead teams by developing people, not just managing output. - You want ownership over both strategy and day-to-day execution. This is not for you if.... - You prefer individual contributor work over managing people and process. - Ambiguity in workflows frustrates rather than motivates you. - High case volume and shifting client priorities feel overwhelming.

Role Description As Legal Architect, you're the bridge between how law actually works and how we teach AI to work with it. You'll translate deep legal expertise into prompts, workflows, and logical frameworks that power our platform. This role exists because building AI for lawyers requires someone who has practiced law, knows where the real complexity lives, and can turn that knowledge into product requirements that matter. Your work directly shapes how dozens of lawyers use Manifest every day. - Write prompts that help LLMs reason through complex legal concepts accurately - Design workflows that mirror how experienced lawyers approach legal problems - Build logical frameworks that identify edge cases junior associates routinely miss - Break down practice areas — like securities offerings — into discrete, automatable steps - Translate legal expertise into clear product requirements for engineering and product teams - Iterate on existing workflows based on how lawyers actually use the platform Qualifications - 4–8 years of legal practice with deep familiarity in at least one substantive area - Track record of improving legal processes — not just identifying problems - Comfortable holding your own in technical discussions with engineers - Thinks in systems and workflows, not only in legal precedent Requirements - Built tools, automations, or side projects other lawyers have actually used - Experience evaluating or implementing legal technology at a firm or in-house Benefits - This is for you if you want to build things that don't exist yet, not refine things that do. - You got frustrated by inefficient legal processes and actually did something about it. - You're curious about AI developments and experiment with new tools on your own. Company Description Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.