• Record day to day financial transactions and maintain accurate ledgers • Manage accounts payable and accounts receivable • Reconcile bank accounts, credit card statements, and other financial records • Prepare monthly, quarterly, and annual financial reports • Support month end and year end closing processes • Maintain an organized chart of accounts and digital documentation • Assist in budget tracking, cash flow monitoring, and expense reporting • Coordinate with external accountants for audits, compliance, and tax filing • Identify discrepancies, resolve issues, and recommend process improvements

• Record and categorize daily financial transactions in QuickBooks Online/Desktop • Manage expense entries, reimbursements, and receipts • Reconcile bank and credit card statements • Generate standard financial reports (Profit & Loss, Balance Sheet, Cash Flow) • Assist with payroll entries and client invoicing • Maintain organized and up-to-date financial documentation • Coordinate with the client’s CPA or accounting team when needed

• Full cycle bookkeeping for our clients in their accounting software (QuickBooks Online, Xero) on an accrual basis. • Design, document, and maintain bookkeeping processes. • Lead the hiring, onboarding, and training of offshore bookkeepers in the Philippines. • Manage the offshore bookkeeping team to ensure consistent quality, accuracy, and adherence to company’s standards. • Identify recurring issues and proactively coach team members to resolve root causes and improve overall quality and consistency. • Act as the primary coordination point between offshore and onshore teams to ensure smooth handoffs, clear ownership, and minimal rework. • Enforce documented bookkeeping SOPs and continuously refine processes based on recurring issues and operational feedback. • Perform capacity planning and workload management. • Assist with various ad-hoc client requests.

• Provide daily administrative and operational support to the Account Management team, with a strong focus on vision retiree clients. • Assist in managing Key accounts alongside senior account managers. • Pull ID cards, plan documents, and group/member bills on request. • Complete Broker of Record (BOR) forms, change requests, and other documentation using Smartsheet and internal systems. • Monitor incoming service requests and ensure timely follow-up and resolution. • Help maintain account records, contact information, and task tracking across platforms. • Support project work as needed, such as open enrollment prep, reporting pulls, or group onboarding checklists. • Proactively identify administrative bottlenecks and work with the team to streamline processes.