• Provide daily administrative and operational support to the Account Management team, with a strong focus on vision retiree clients. • Assist in managing Key accounts alongside senior account managers. • Pull ID cards, plan documents, and group/member bills on request. • Complete Broker of Record (BOR) forms, change requests, and other documentation using Smartsheet and internal systems. • Monitor incoming service requests and ensure timely follow-up and resolution. • Help maintain account records, contact information, and task tracking across platforms. • Support project work as needed, such as open enrollment prep, reporting pulls, or group onboarding checklists. • Proactively identify administrative bottlenecks and work with the team to streamline processes.

• Assist the Client Implementation Lead with onboarding new clients • Review and clean up historical financial records • Investigate discrepancies, incomplete data, and inconsistencies • Complete bank and credit card reconciliations and account corrections • Clearly document cleanup work, assumptions, and open items • Support internal documentation and cleanup workflows • Manage a recurring monthly workload of client closings • Perform reconciliations, transaction reviews, and financial reporting • Ensure all work meets firm standards for accuracy, completeness, and timeliness • Communicate clearly with internal team members to resolve issues • Follow established processes while identifying opportunities for improvement • Apply review feedback consistently and adjust work accordingly

• Perform full-cycle bookkeeping for assigned client accounts • Complete monthly bank and credit card reconciliations • Record accounts payable, accounts receivable, and payroll entries • Prepare monthly financial reports in accordance with firm standards • Ensure bookkeeping aligns with US accounting principles • Communicate with internal team members to resolve discrepancies • Follow established processes and documentation requirements • Apply review feedback consistently to improve accuracy and efficiency

**Roles and Responsibilities** **GL Accounting & Expense Recording** – Accurately record general ledger transactions, including accruals, month-end adjustments, intercompany entries and balance sheet entries. Ensure all transactions are correctly classified, tagged by department, and compliant with internal policies. **Month-End Close Activities** – Lead and execute the month-end closing process, including monitoring of tasks of other team and ensure timely compliance **Account Reconciliation & Analysis **– Prepare and reconcile balance sheet and P&L accounts, investigate variances, and provide detailed schedules and insights for management and audit support. **Compliance & Internal Controls** – Ensure compliance with US GAAP, internal accounting policies, and audit requirements. Support internal and external audits by providing required documentation. **Collaboration & Reporting** – Work closely with cross-functional teams including Procurement, HR, and FP&A to align entries with budget expectations and provide ad-hoc reporting as needed.