• Full cycle bookkeeping for our clients in their accounting software (QuickBooks Online, Xero) on an accrual basis. • Design, document, and maintain bookkeeping processes. • Lead the hiring, onboarding, and training of offshore bookkeepers in the Philippines. • Manage the offshore bookkeeping team to ensure consistent quality, accuracy, and adherence to company’s standards. • Identify recurring issues and proactively coach team members to resolve root causes and improve overall quality and consistency. • Act as the primary coordination point between offshore and onshore teams to ensure smooth handoffs, clear ownership, and minimal rework. • Enforce documented bookkeeping SOPs and continuously refine processes based on recurring issues and operational feedback. • Perform capacity planning and workload management. • Assist with various ad-hoc client requests.

• Provide daily administrative and operational support to the Account Management team, with a strong focus on vision retiree clients. • Assist in managing Key accounts alongside senior account managers. • Pull ID cards, plan documents, and group/member bills on request. • Complete Broker of Record (BOR) forms, change requests, and other documentation using Smartsheet and internal systems. • Monitor incoming service requests and ensure timely follow-up and resolution. • Help maintain account records, contact information, and task tracking across platforms. • Support project work as needed, such as open enrollment prep, reporting pulls, or group onboarding checklists. • Proactively identify administrative bottlenecks and work with the team to streamline processes.

• Assist the Client Implementation Lead with onboarding new clients • Review and clean up historical financial records • Investigate discrepancies, incomplete data, and inconsistencies • Complete bank and credit card reconciliations and account corrections • Clearly document cleanup work, assumptions, and open items • Support internal documentation and cleanup workflows • Manage a recurring monthly workload of client closings • Perform reconciliations, transaction reviews, and financial reporting • Ensure all work meets firm standards for accuracy, completeness, and timeliness • Communicate clearly with internal team members to resolve issues • Follow established processes while identifying opportunities for improvement • Apply review feedback consistently and adjust work accordingly

• Perform full-cycle bookkeeping for assigned client accounts • Complete monthly bank and credit card reconciliations • Record accounts payable, accounts receivable, and payroll entries • Prepare monthly financial reports in accordance with firm standards • Ensure bookkeeping aligns with US accounting principles • Communicate with internal team members to resolve discrepancies • Follow established processes and documentation requirements • Apply review feedback consistently to improve accuracy and efficiency