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Manager, Lifecycle Time & Attendance – APAC
Location
Singapore
Posted
4 days ago
Salary
$48.9K - $109.9K / year
Seniority
Senior
Job Description
Manager, Lifecycle Time & Attendance – APAC
Remote
• Guide, coach, and develop direct reports to build a high-performing T&A team. • Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation. • Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture. • Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth. • Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance. • Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs). • Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale. • Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs. • Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion. • Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth. • Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.
Job Requirements
- hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
- a proven track record of experience in HR Operations across multiple countries.
- deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
- deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
- experience working in a fast-paced, international, scale-up environment.
- comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
- tech-savvy with experience working with a variety of digital tools, with an eye toward process optimization and automation.
- write and speak fluent English.
- can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high-stakes T&A cases.
- desired skills: Startup, remote working experience and other languages besides English.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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