Role Description We’re looking for a proactive and tech-savvy Technical Operations Specialist to join our team. In this role, you will own a live support queue across our core tooling stack, including HubSpot, Aircall, Stripe, Slack, Zoom, and other internal systems, while continuously improving workflows through automation. This is a fast-moving, SLA-driven environment where staying responsive, managing priorities well, and keeping the queue clean matters just as much as solving any individual request. This role is a strong fit for a Strong Junior - Middle specialist who is highly organized, technically curious, and motivated to make internal operations faster and more efficient. This job is for you if you are: - A self-motivated problem-solver who enjoys working in technical systems and improving how things operate. - Comfortable managing a high-volume stream of requests and deciding what needs attention first. - Responsive and disciplined in async communication, with strong follow-through and clear updates. - Quick to learn new tools and able to troubleshoot independently using documentation and available resources. - Calm and reliable during busy periods, even when work is repetitive or unpredictable. - A strong written communicator who can explain technical issues clearly to non-technical teammates. - Interested in automation and excited by opportunities to reduce manual work using tools and AI. Responsibilities - Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs. - Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup. - Proactively escalate blocked or high-risk items rather than allowing them to stall. - Support routine operational work and HubSpot administration, including workflows, automations, and reporting. - Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems. - Improve internal processes using tools such as n8n, Zapier, and Google Apps Script. - Identify repetitive tasks and continuously look for opportunities to streamline or automate them. Qualifications - Experience in technical support, CRM operations, system administration, or a similar hands-on role. - Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed. - Familiarity with automation tools such as n8n, Zapier, or Apps Script. - Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency. - Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent. - Excellent async communication habits, including responsiveness during working hours and proactive follow-up. - Ability to learn new tools quickly and troubleshoot independently with minimal supervision. - Strong critical thinking and problem-solving skills. - Clear written communication and confidence working with non-technical stakeholders. - High level of ownership, resilience, and reliability in fast-paced operational work. Nice to have - Experience working with HubSpot. - Experience with ClearFeed or similar ticketing and SLA-management tools. Why this role matters You will help keep our internal operations running smoothly by making sure technical requests are handled quickly, blockers are surfaced early, and repetitive manual work is continuously reduced through automation. Your work will directly improve team efficiency and help internal stakeholders move faster with less friction. Benefits - Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives. - Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses. - Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs. - Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement. Why You Should Join ELVTR - Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity. - Impactful Work: Contribute to a mission that is reshaping the future of online education. - Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company. Join Us If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR. ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Role Description Join our team and help people with hearing loss take the next step towards better hearing and a better quality of life. At GRÜN smiles, we support customers who have shown interest in booking an appointment with one of our partner hearing care specialists. Our role is to guide them through the process, answer their questions and schedule suitable appointments — always with empathy, patience and a strong focus on service quality. This is not a sales role. There is no cold calling, no acquisition and no product support. Instead, you will be part of a meaningful customer service project where many customers are genuinely grateful for the help they receive. - Support customers via phone and/or written communication - Help customers understand the next steps towards booking a hearing care appointment - Schedule appointments with partner stores - Communicate clearly, patiently and professionally - Document customer interactions accurately in our systems - Work closely with your team to ensure a high-quality customer experience - Treat every customer with empathy, especially when communication requires extra patience or clarity Qualifications - Excellent spoken and written English - Strong communication skills and a clear, friendly speaking style - High level of empathy, patience and customer orientation - Reliability and a structured way of working - Confidence using digital tools and customer support systems - Ability to work independently from home - Previous experience in customer service, call centres, appointment scheduling or a similar role is helpful, but not required Requirements - Clear and accessible communication is especially important in this role. Benefits - Remote work from North Macedonia - A respectful and appreciative work environment with room to contribute ideas - A meaningful project where your work genuinely helps people - No sales pressure, no cold calling and no performance bonus pressure - A fixed monthly salary - Full-time employment with 40 hours per week or part-time options with 30–35 hours per week - A two-week paid training programme - Shifts during weekdays and weekends, with a say in scheduling where possible - An international and supportive team - Regular team events, online and offline - A long-term role in a growing company

• Deliver prompt, accurate, and friendly support via chat to enhance customer experience. • Assist customers with product-related questions, troubleshooting, and issue resolution. • Collaborate with cross-functional teams to escalate and resolve complex issues. • Maintain detailed records of customer interactions and feedback to support continuous improvement. • Respond to customer inquiries through live chat in a professional and courteous manner. • Diagnose and troubleshoot technical issues related to Invicta Software products. • Provide clear and concise information on product features, updates, and policies. • Identify opportunities to upsell or cross-sell based on customer needs. • Document all interactions accurately in the customer support system. • Collaborate with product and engineering teams to relay customer feedback and improve service quality. • Stay up to date with product knowledge, company policies, and industry trends.

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace