Role Description The Payroll Bureau Pensions Administrator role is a great opportunity for someone who is looking to work closely with customers, solve meaningful challenges, and make a tangible impact through technology. You'll gain exposure to modern SaaS products, work alongside experienced professionals, and have opportunities to broaden your skills across both technical and business areas. Combined with Civica's flexible, inclusive culture and strong focus on career progression, it's an excellent opportunity for someone looking to grow, contribute, and build a long-term career in a company that values both its people and its purpose. - Maintain Payroll Bureau procedures in general and for each customer. - Ensure the operational delivery of all customers, focusing on managed services to the agreed customer service levels and as outlined in processing checklists. - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data. - All statutory pension monthly and annual returns are made in a timely manner. - Calculating employee and employer Pension contributions and adjusting as required. - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation. - Completion of end-of-year activities per customer. - Involvement with implementation of new allocated customer business or changes to their pension set-up. - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements. - Build up relationships with all contacts, providing outstanding customer service and regular meetings. Qualifications - CIPP qualified or interested in completing payroll qualification, sponsored by Civica. - Experience working with payroll software. - Great organisational and numeracy skills, working to deadlines and completing complex tasks. - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment. Benefits - ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - ✔ Days of Difference – Up to 3 extra days off for volunteering. - ✔ Pension Contributions – 5% employer match to support your future. - ✔ Income Protection – Up to 75% salary cover for long-term illness. - ✔ Life Assurance – 4x salary tax-free lump sum. - ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). - ✔ Private Medical Insurance – Fast access to private healthcare. - ✔ Health Cash Plan – Claim back physio, therapies & more. - ✔ Dental Insurance – Cover for routine & emergency care. - ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - ✔ Affinity Groups – Join employee-led communities. - ✔ Bounty Bonus – Refer a friend & get rewarded. Company Description At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Role Description Dayforce is currently seeking a Bilingual Payroll Specialist III (English/French) to join our Dayforce Managed team. We support large enterprise clients by managing critical aspects of the employee lifecycle, including payroll, workforce management, benefits, and contact center services, allowing our clients to focus on their core business. The ideal candidate will bring significant payroll expertise, strong knowledge of benefits, workforce management, and taxation, and the ability to work directly with clients to resolve complex issues while delivering exceptional service. - Ensure all aspects of the payroll cycle, including taxes, benefits, garnishments, and related activities, are processed, reconciled, audited, and transmitted accurately and on time. - Process payroll changes, tax forms, payments, and payroll transactions accurately for assigned clients. - Perform quality control and auditing activities to ensure accuracy and minimize errors. - Collaborate with cross-functional teams to resolve payroll matters and employee inquiries. - Provide payroll support services in accordance with contractual obligations, legislative requirements, and business needs. - Develop and maintain a deep understanding of customer requirements and evolving needs to ensure service excellence and compliance with SLAs. - Create, update, and review standard operating procedures and complete quarterly documentation reviews. - Take ownership of deliverables and projects from initiation through completion. - Manage client and employee-related tasks within the case management system, ensuring complete and accurate documentation. - Proactively manage quarter-end and year-end payroll processing and audit activities. - Identify opportunities for process improvement and contribute to operational efficiencies. - Support clients through complex payroll scenarios while maintaining exceptional customer service. Qualifications - Availability to support shifts within operating hours between 8:00 a.m. and 9:00 p.m., including flexibility to adjust schedules based on client needs. - 3+ years of end-to-end payroll processing experience in a high-volume payroll environment (500+ employees). - Bilingual proficiency in English and French. - Experience within payroll outsourcing or payroll consulting environments preferred. - Strong understanding of payroll, benefits administration, taxation, and applicable legislative requirements. - Ability to resolve client issues and provide exceptional service to internal and external stakeholders. - Excellent written and verbal communication skills. - Strong analytical, organizational, and problem-solving abilities. - Proficiency in Microsoft Word, intermediate Excel, and PowerPoint. Requirements - Experience with Dayforce HCM or similar cloud-based payroll technology. - Multi-client payroll processing experience. - Experience processing payroll for enterprise organizations with 2,000+ employees. - Industry certifications or a willingness to obtain them within two years of employment. - Strong understanding of quality control and auditing standards. - Demonstrated commitment to continuous learning and professional development. - Proven ability to collaborate effectively with clients and internal teams. Benefits - Excellent time away from work programs. - Comprehensive wellness initiatives. - Recognition through competitive pay and benefits. - Opportunities for personal and professional growth. - Commitment to community impact, including volunteer days and our charity, Dayforce Cares.

Role Description We are seeking a detail-oriented and experienced Senior Payroll Specialist to manage and process U.S. payroll operations while supporting payroll-related systems access and user administration. The ideal candidate will have extensive experience with multi-state U.S. payroll processing, payroll compliance, and employee data management, along with a working knowledge of Active Directory (AD) user administration and access controls. Key Responsibilities - Process end-to-end payroll for U.S.-based employees on a weekly, bi-weekly, semi-monthly, or monthly basis. - Ensure accurate calculation and processing of wages, overtime, bonuses, commissions, deductions, and garnishments. - Review and validate payroll data for completeness and accuracy prior to payroll submission. - Manage payroll adjustments, off-cycle payments, retroactive pay, and final pay calculations. - Coordinate with HR, Finance, and Benefits teams to ensure employee records are maintained accurately. - Reconcile payroll reports and investigate discrepancies. - Support payroll audits and maintain payroll documentation. - Ensure compliance with federal, state, and local payroll regulations. - Assist with year-end payroll activities including W-2 processing and tax reporting. - Respond to employee payroll inquiries and resolve payroll-related issues in a timely manner. Active Directory & Systems Administration Support - Manage user account provisioning, modifications, and deactivations within Active Directory. - Support payroll system access requests and role-based security assignments. - Maintain user access controls in compliance with internal security policies. - Collaborate with IT teams to troubleshoot user access and authentication issues. - Conduct periodic access reviews and support audit requirements. - Assist in onboarding and offboarding processes related to payroll and HR systems access. - Document system access procedures and maintain accurate records. Compliance & Reporting - Generate and analyze payroll reports for management and regulatory requirements. - Monitor payroll compliance with company policies and applicable laws. - Support SOX, internal, and external audits. - Recommend process improvements to enhance payroll accuracy and operational efficiency. Qualifications - Bachelor's degree in Accounting, Finance, Human Resources, Business Administration, Information Systems, or related field. - 5+ years of experience processing U.S. payroll. - Strong knowledge of multi-state payroll regulations, taxation, and wage/hour compliance. - Experience with payroll platforms such as ADP, Workday, UKG, Ceridian Dayforce, Paychex, or similar systems. - Hands-on experience with Active Directory user administration. - Experience managing system access, permissions, and user lifecycle activities. - Strong proficiency in Microsoft Excel, including pivot tables, lookups, and data analysis. - Excellent attention to detail and analytical skills. - Strong communication and stakeholder management abilities. - Willing to work US Hours. - Willing to work fully remote. Preferred Qualifications - Certified Payroll Professional (CPP) certification. - Experience supporting payroll system implementations or upgrades. - Familiarity with identity and access management (IAM) processes. - Experience with HRIS platforms such as Workday, SuccessFactors, Oracle HCM, or PeopleSoft. - Knowledge of SOX controls and audit compliance. - Basic PowerShell scripting experience for user administration tasks. Key Competencies - Payroll compliance expertise. - Data accuracy and validation. - Problem-solving and troubleshooting. - Confidentiality and data security. - Process improvement mindset. - Cross-functional collaboration. - Time management and prioritization. Work Environment - Hybrid or remote work environment. - Ability to support payroll processing deadlines and critical payroll cycles. - Occasional collaboration with HR, Finance, IT, and external payroll vendors.

• Prepare monthly payroll input in cooperation with our various payroll providers • Manage workflow to ensure all payroll transactions are processed correctly and on time • Check trial and final payroll outputs and process month-end reports, including creating and reconciling payroll journals • Respond to queries from employees, HR, Accounting, and local government offices in a timely manner • Complete and coordinate tax year endings • Ensure payroll (including treatment of Share Options / Restricted Stock Units) is processed in compliance with local legislative regulations • Support internal and external payroll audit requests • Drive improvements and standardizations across payroll processes and assist with additional accounting projects • Demonstrate excellent customer service skills when communicating with employees