Title: Manager, Employee Relations Location: Portland United States Requisition ID: 2026-39905 Salary Range: $118,809.60 - $201,968.00 per year with offer based on experience, education, and internal equity Position Type: Regular Full-Time Job Description: Department Overview The ACC leads fair, objective investigations into workplace concerns, ensuring outcomes are grounded in facts and aligned with policy. We emphasize consistency in how practices and disciplinary actions are applied, reducing the risk of future grievances while reinforcing a culture of People First! We manage formal employee grievances and respond to RFIs with professionalism and timeliness, helping to resolve issues constructively in partnership with the business. We deliver targeted training and educational resources to leaders and employees, empowering them with the knowledge to navigate workplace challenges, adhere to company policy and to uphold our Code of Conduct. We ensure our policies are clear, current, and consistently applied, supporting compliance with legal and contractual requirements. The Manager of Employee Relations for the Advice and Counsel Center (ACC) leads a team of ACC partners, senior partners, and associate partners, while also overseeing key projects managed by the ACC. This role provides expert guidance on a wide range of employee and labor relations matters, including: - Employee misconduct - Drug diversion and workplace impairment - Policy and contract violations - Performance management issues - Social media-related concerns - Leave and FLSA violations - Grievance resolution - Ethical issues and workplace violence In addition to supporting ACC team members, the Manager acts as a strategic consultant and collaborator across Human Resources functions, including HR Business Partners, Labor Relations, and the HR Service Center. Function/Duties of Position The Manager of Employee Relations plays a critical role in shaping and sustaining a respectful, ethical, and legally compliant workplace culture aligned with OHSU’s Mission, Vision, and Code of Conduct. Through consistent policies, processes, and educational initiatives, this role fosters a culture of accountability, equity, and continuous improvement. Key Responsibilities: - Lead efforts to promote a values-driven culture by ensuring consistent interpretation and application of HR policies, procedures, and employee relations practices—including performance management, conflict resolution, discipline, grievances, and arbitrations. - Apply a diversity, equity, and inclusion lens to identify organizational trends, design targeted interventions, and enhance the effectiveness of Employee Relations strategies. - Serve as a trusted partner across the organization, delivering exceptional service and building collaborative relationships that support each mission area. - Reviews and approves all trainings recommended to the director and learning and development that will be provided to the organization. Manager Responsibilities: - Provide strategic guidance and performance management for ACC team members, including Partners, Senior Partners, and Associate Partners. - Support team members with case assignments and approvals for complex actions such as: - Terminations - Skipping discipline levels - Last chance agreements - Review summaries of findings for high-profile and large-scale investigations. - Monitor departmental caseloads and assess case complexity and trends. - Identify and address education needs for the ACC team, Human Resources, and the broader organization. - Develop, manage, educate on, and refine assigned processes and procedures. - Serve as a resource and subject matter expert for the ACC and OHSU Leadership teams. - Provide regular feedback on team performance and development. - Lead departmental change initiatives and approve escalated issues to ensure consistency and alignment with organizational goals. - Manages ACC Partner, Sr. Partner, and Associate Partner performance, provides timely feedback, training and education, and completes performance evaluations. - Manages and maintains onboarding schedule for new ACC team members; delegating tasks to the team to provide education and training. ACC Metrics: - Analyze ACC performance data and case trends to deliver actionable insights that inform strategic decisions and operational improvements. - Recommend enhancements to systems, tools, and educational initiatives that strengthen departmental effectiveness and support organizational goals. - Apply strong analytical skills to interpret complex data, identify patterns, and advocate for team and departmental development aligned with enterprise initiatives. - Review monthly metrics with Associate Partners and provide summary reports and recommendations to the Director. Complex Case Management: - Review all OCIC investigation findings and ensure disciplinary decisions processed by ACC are consistent, fair, and aligned with policy. - Lead resolution of complex and sensitive employee and labor relations matters. - Conduct investigations involving senior leadership across all areas of the organization, ensuring thoroughness and discretion. - Collaborate with cross-functional partners—including HR, Labor Relations, Legal, OCIC, Integrity, and Public Safety—to ensure a comprehensive and unified approach to case resolution. - Apply sound judgment and organizational awareness to navigate high-risk situations and support a respectful, compliant workplace culture. Policy Reform and Projects: - Oversee ACC-led projects to ensure alignment with organizational goals, including initiatives such as annual renewals, reductions in force, union notices, and standard operating procedure (SOP) development. - Manage the annual renewal process by delegating tasks across the ACC team and reporting key updates, risks, and opportunities to the Director. - Co-chair the HR Policy Committee, leading efforts to update, clarify, and implement HR policies and addendums. - Develop and execute policy implementation strategies, including leader training, organizational communication, and union engagement. - Ensure policies are consistently applied and clearly understood across the organization, reinforcing a culture of accountability and compliance Required Qualifications - Bachelor’s degree in business, HR or related field, and/or equivalent combination of education, experience, and training is required - 6 years of progressively responsible Human Resources experience, or equivalent combination of education and experience is required. - At least 2 years in an employee relations and/or labor relations role is required. - Proven expertise in investigatory best practices, with the ability to navigate diverse perspectives, experiences, and cultures throughout the process. - Strong working knowledge of federal, state, and local employment laws (expert-level preferred). - Demonstrated ability to lead and develop a small team of HR professionals toward shared goals, through direct or indirect supervision. - Skilled in guiding leaders through employee relations decisions that align with organizational policies and legal obligations. - Committed to fostering an equitable and inclusive workplace through thoughtful interactions, decisions, and recommendations. - Maintains confidentiality, impartiality, and composure under pressure and tight deadlines. - Capable of working independently and collaboratively within a matrixed environment. - Experienced in leading projects from initiation to completion. Preferred Qualifications - Master’s degree in related field, preferred. - 2 years of management experience directly or indirectly over a group of HR professionals in the last 10 years is preferred. - Preferred experience in unionized healthcare, public, or educational environments. - Proven ability to lead policy reform efforts, including planning, implementation, and leader education. - Skilled in delivering training and education across diverse audiences within the organization. - Strong cultural awareness and ability to navigate investigations with sensitivity to varying perspectives and experiences. - Effective conflict resolution skills, with the ability to manage sensitive and emotionally charged situations with empathy and professionalism. Additional Details - This role is remote with limited travel to OHSU properties. Must live within commutable distance to Marquam Hill - Generally, an employee will be required to work at a desk, type throughout the day, attend several meetings utilizing a camera, speak in presentations and meetings, and think through complex and stressful situations. - HR Certification preferred Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

• Manage and deepen partnerships with selected pharmacies, pharmacy cooperatives, pharmaceutical wholesalers, and mail-order/online pharmacies • Develop marketing strategies and implement targeted marketing activities in collaboration with the trade marketing and e‑commerce teams • Define and shape the sales and growth strategy for key account customers • Conduct annual review meetings, negotiate terms and conditions, and monitor achieved results • Manage budgets for key account activities

About HalterAt Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. About the role.We are searching for a driven and skillful Key Account Manager to work alongside and grow Halter’s enterprise dairy and beef customers in the Waikato region. We’re looking for someone with dairy systems knowledge, commercial nous, X-factor communication skills, and the ability to drive change and communicate value. You will be managing a portfolio of large corporate dairy operations, from phase one rollout through to full-scale integration with Halter technology. You will be driving the success and growth of Halter within these accounts. You’ll be an expert at building trusting relationships, identifying opportunities within a farming system to add value, and enjoy driving the growth of the largest agricultural businesses in New Zealand. You’ll thrive in high-pressure environments, using initiative to make results happen, often against the odds. You might find yourself in a boardroom assisting the negotiating of a million-dollar contract one day, reporting key KPI’s to a GM the next day, communicating opportunities and driving change with Farm Managers by Friday. You’ll masterfully navigate layers within these businesses, adjusting your communication at each level accordingly, to convey the right context and value to all parties. You’ll likely have deep extensive farming systems knowledge and have a natural ability to drive change at a farm and leadership level. This isn’t a typical role. This is a high-stakes role, playing a critical role in Halter’s growth into the enterprise segment in New Zealand. Aside from jumping on the Halter roller coaster, you will be making a real-world impact, helping large scale dairy and beef businesses transform how they operate to become more efficient and productive. You will build relationships across some of the most influential dairy businesses in New Zealand while working closely with Halter senior leadership - Up for the challenge? Let’s talk. This role covers customers across the Waikato region. Frequent travel is required as part of this position. What your day could look like. - Enterprise Customer Success: You’ll be embedded in the success of some of Halter’s largest and most strategic customers - ensuring our enterprise dairy and beef businesses realise full value from their investment. You’ll understand their goals and farm system deeply, help them embed Halter into daily operations, and surface impact across the business. Your efforts will directly influence execution, retention, expansion, and long-term growth. - Strategic Account Management: You’ll build trusted, long-term relationships with farm teams, operational teams and executive stakeholders alike. You’ll know when to guide, when to challenge, and when to step in to unlock new value. This isn’t just about managing relationships - it’s about owning customer outcomes. - Executive Engagement: In collaboration with the Enterprise Sales Manager you will work directly with senior leaders, and multi-entity decision-makers. You’ll understand the organisational structure, surface strategic pain points, and partner with the Enterprise Sales Manager to tailor solutions that move the needle. With the Enterprise Sales Manager, you’ll also play a key role in supporting expansion and renewal conversations. - Influencer & Network Management: You won’t stop with your customer. You’ll build relationships with rural professionals, consultants, and other industry influencers who shape opinion, success on farm and purchasing behaviour across your portfolio. You’ll be known and respected in the region as a trusted Halter advisor. - Enterprise Growth Strategy: You’ll collaborate with the NZ Enterprise Sales Manager to co-create account plans, drive territory expansion, and identify new revenue streams within your customer base. You’ll know your portfolio inside-out and play a key role in shaping how we grow our enterprise presence in-market. - Cross-functional Leadership: You’ll work closely with Halter’s product, support, and sales teams to champion your accounts internally. Whether it’s surfacing product feedback, coordinating training, or aligning on rollout strategy, you’ll be the glue that holds enterprise relationships together and drives results. - Forecasting & Planning: Alongside the Enterprise Sales Manager, you’ll contribute to accurate revenue forecasting and strategic planning. You’ll bring rigour to account performance tracking and identify early signals of both risk and growth. - Scalable Growth Initiatives: You’ll help evolve how we support and grow our largest customers. From refining account management strategies to building scalable playbooks, you’ll be part of the team shaping what great looks like as Halter scales globally. Who are we looking for. - Enterprise experience - You’ve managed large, complex accounts and know how to drive growth over time. You’re comfortable navigating executive rooms, operational teams, farm teams, multiple stakeholders, and matrixed business structures. - Customer centric - You’re relentlessly farmer-first: you anticipate needs, address problems early, and are accountable for continuously improving customer satisfaction. - Industry fluency - You bring real experience in dairy and beef production systems and know what success looks like on high performing dairy farms. You’re credible, informed, and customer-first. - Strong commercial instincts - You don’t just nurture relationships; you find value, expand accounts, and deliver results. - Team-first mindset - You collaborate across roles and functions to get the best outcome for the customer and the company. - Autonomy & pace - You’re happy working independently in a fast-changing environment. You solve problems proactively and adjust quickly. - Growth hunger - You’re looking to stretch yourself, take on more, and grow your career alongside a world-class commercial team. - Travel-ready - You’ll regularly be out with customers; being in the room, the paddock, or the boardroom when it counts. Expected travel up to 50% of the time. Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Role Description Reporting directly to the Vice President of Market Development in the Sales department, the Senior National Account Manager is responsible for managing and strengthening relationships with key hospitality purchasing agents and procurement firms that source lighting for hotels, resorts, restaurants, private clubs, and other hospitality projects. This role focuses on account management, project follow-through, relationship maintenance, and ensuring Visual Comfort remains a trusted lighting resource throughout the procurement process. Qualifications - 7–10 years of experience in account management, national accounts, hospitality FF&E, luxury lighting, furniture, interior products, design-driven products, or a related industry. - Experience working with purchasing agents, procurement firms, FF&E buyers, hospitality designers, hotel brands, ownership groups, or developers. - Strong understanding of the hospitality project and procurement process, including specifications, budgets, approvals, purchase orders, production timelines, and installation schedules. - Proven ability to manage long-term account relationships and support complex, project-based business. - Excellent communication, follow-up, organization, and relationship-management skills. - Ability to manage multiple accounts, projects, deadlines, and travel priorities at the same time. - Professional presence and ability to represent a luxury brand with confidence and polish. - Experience with CRM systems, Microsoft Office, and standard account reporting tools. - Bachelor’s degree preferred, or equivalent industry experience. Requirements - Serve as the primary account manager for assigned hospitality purchasing agents, procurement firms, FF&E buyers, and key national accounts. - Maintain regular communication with accounts to understand active projects, upcoming opportunities, procurement timelines, budget requirements, and project-specific needs. - Support hospitality projects from early specification and budgeting through quoting, purchasing, approval, production, delivery, and installation. - Proactively monitor active hospitality projects to help ensure Visual Comfort product remains included throughout the procurement process, addressing substitutions, value-engineering requests, budget concerns, or project changes that could impact product retention. - Act as a liaison between purchasing agents, procurement teams, designers, and internal Visual Comfort teams to ensure accurate communication and efficient project support. - Provide product information, pricing support, finish options, lead times, custom capabilities, sample coordination, and project-specific documentation as needed. - Coordinate with internal customer service, quotations, operations, logistics, and product teams to support client needs and resolve project-related questions. - Conduct in-person account meetings, product presentations, and project updates with purchasing and procurement partners. - Maintain visibility into hospitality projects within the assigned territory and ensure all relevant account activity, project details, follow-ups, and opportunities are accurately tracked in the CRM. - Develop a deep understanding of each account’s procurement process, preferred communication style, project workflow, and key decision-makers. - Identify opportunities to strengthen account relationships, improve project retention, and increase Visual Comfort’s presence within hospitality FF&E specifications. - Represent the company professionally at hospitality, design, procurement, and industry events as needed. Benefits - Work-Life Balance: Monday – Friday, 8:00am – 5:00pm - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. - Paid Time Off: Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays. - Compensation: Competitive compensation plan. - Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date. - Insurance: Company-provided life insurance and short-term disability coverage. - Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.