Role Description The Global Quality Customer Lead (GQCL) serves as the primary customer-facing Quality leader for assigned strategic accounts across the Drug Product Division. The role partners closely with Site Quality Heads, Site Quality Project Leads, Customer Operations, Commercial partners, and Quality leadership to align account governance, strengthen executive-level customer relationships, and provide proactive visibility to quality risks, trends, and opportunities. The GQCL is accountable for leading the Quality engagement strategy for assigned accounts, coordinating and communicating quality performance across products and manufacturing sites, and driving harmonization of quality practices to ensure a consistent customer experience. The role supports governance forums and serves as a senior Quality escalation leader in collaboration with Customer Operations and Commercial partners. By enhancing transparency, consistency, and alignment, the GQCL helps position Thermo Fisher Quality as a trusted strategic partner. Key Responsibilities - Create a competitive advantage for key strategic accounts by strengthening customer confidence, transparency, and trust in Thermo Fisher Quality. - Serve as the primary customer-facing Quality leader for assigned strategic accounts, ensuring a consistent and aligned Quality voice across sites, products, and governance forums. - Build and maintain effective relationships with customer Quality stakeholders, including executive-level contacts where appropriate, to support long-term partnership and strategic alignment. - Partner with Site Quality Heads, Site Quality Project Leads, Commercial partners, Strategic Account leadership, and Quality leadership to align on customer priorities, governance needs, and risk sensitivities. - Lead Quality participation in account governance forums, including Joint Steering Committees, Business Review Meetings, and other strategic customer meetings. - Coordinate and communicate quality performance across products, sites, and functions to provide customers with clear, accurate, and timely updates. - Develop and maintain account-level Quality health visibility through standard metrics, trends, and early-warning indicators to identify risks before escalation. - Monitor quality improvement plans, customer commitments, and corrective actions, ensuring plans are structured appropriately, communicated clearly, and delivered on time. - Provide structured escalation leadership for significant quality issues, coordinating site and functional teams to support timely resolution and customer communication. - Standardize and elevate customer-facing Quality communications through clear, concise, and insight-driven reporting, dashboards, and governance content. - Translate customer feedback, recurring themes, and account trends into actions that improve service, strengthen trust, and support continuous improvement. - Liaise with PSG Strategic Accounts QA Sponsor, Business Unit Leads, and other senior leaders to support executive alignment, customer opportunities, and high-impact escalations. - Partner with Customer Experience and other cross-functional teams to ensure quality-related customer insights are reflected in account planning, governance, and closed-loop action. - Support the evolution of the Quality organization from a reactive issue-response model to a more proactive and data-enabled customer engagement capability. Qualifications - Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of industry experience in pharmaceutical, medical device, or regulated life sciences industry required. - 10+ years of experience within pharmaceutical industries, including extensive experience in GMP-regulated manufacturing environments and quality operations. - In-depth understanding of GxP regulatory requirements and quality systems supporting clinical and commercial pharmaceutical operations. - Demonstrated experience leading quality improvement initiatives and driving change management. - Demonstrated ability to build credibility and trust with customer stakeholders, including senior and executive-level contacts. - Strong business acumen and understanding of strategic account management, customer governance, and relationship management in a complex global organization. - Ability to travel 20-25%. Compensation The salary range estimated for this position based in North Carolina is $118,100.00–$177,200.00.

Role Description Throughout 2026 AT&T WNBA All-Star in Chicago, HBCU Event Interns will join specific departments to shadow a Manager/Mentor to learn what role that department plays in producing events/programs during this tentpole moment for the league. In addition, they will be introduced to key members across their department and their department’s key collaborators, as well as participate in professional development programming opportunities. Departments that previously hosted an Event Intern and likely will for 2026 WNBA All-Star Chicago include: - League Operations - Marketing - Live Production & Entertainment - Partnerships - Social Impact - Global Marketing Partnerships - Broadcasting Major Responsibilities - Assist with various projects and executional tasks unique to their departments while shadowing their Mentor/Manager. - Department responsibilities may include: - LEAGUE OPERATIONS: Assist with player engagement and scheduling. Support ticket distribution, player movement, player appearances, player and coach support during main events, and any additional tasks that come up. - PRODUCTION (LIVE PRODUCTION & ENTERTAINMENT): Provide stage management support, assisting with rehearsals, prop placements, script edits, and talent movement. - BROADCASTING: Manage and support cross-functional coverage of WNBA All-Star, collaborating closely with ESPN and internal NBA Entertainment teams. Responsibilities include participating in production meetings, assisting with live event and field production, supporting player content and photography shoots, and contributing to the execution of digital and social activations. - GLOBAL MARKETING PARTNERSHIPS: Support the on-the-ground execution of WNBA All-Star partnership activations across WNBA Live, the AT&T All-Star Game, WNBA Way, and Family Lounge. May include supporting event run-of-show, talent details, and partner-specific activation needs. - MEDIA PARTNERSHIPS: Assist with the execution of integrated official marketing partner social and digital campaigns, including supporting on-site branded content shoots, collaborating with the WNBA social team on content rollout. - MARKETING: Writing/editing copy and helping to create and publish content for WNBA.com and the WNBA App throughout All-Star Weekend. - SOCIAL IMPACT: Provide support for WNBA Social Impact programming for youth- and community-focused events, including Changemaker Day, the WNBA All-Star Community Health Walk, State Farm Assist Tracker Legacy Project dedication, and other potential social impact activities in-arena. Qualifications - All roles require a high level of professionalism, the ability to be flexible and organized, as well as the ability to multi-task and excel in a fast-paced environment. - LEAGUE OPERATIONS: Proficient in Excel with a positive attitude. Flexibility is important, and they can pivot easily when plans change. Must communicate with appropriate groups and work with various stakeholders. - PRODUCTION (LIVE PRODUCTION & ENTERTAINMENT): Interest in Live Production, Game Talent, and behind-the-scenes entertainment work. Willing to be on their feet during rehearsals and game nights. - BROADCASTING: Interest in sports media, content production, or photography, with strong organizational skills and the ability to operate in a fast-paced, live event environment. - GLOBAL MARKETING PARTNERSHIPS: Eager, confident team player willing to learn. Strong attention to detail, excellent communication skills, and experience in client-facing roles interacting with business executives. Majors: Marketing or Sports Management preferred, on-campus events background in student-led organizations. - MEDIA PARTNERSHIPS: Majors: Marketing or Media/Communications preferred, background in social and digital media. - MARKETING: Interest/experience in content creation or copywriting. Majors: Marketing or Communications. - SOCIAL IMPACT: Interest in the intersection of community and culture. Production experience a plus (personal, college, internship projects, etc.). Flexible, prompt, and organized, with an interest in projects that give back to the W communities. Education - Current Student. Must be a rising junior, rising senior, or graduate student currently enrolled in an undergraduate or graduate program for the Fall 2026 semester and has a relevant HBCU touchpoint. Salary Range - $26/hour Benefits - Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. - Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: - Medical - Dental - Vision - Life/AD&D insurance - Short- and long-term disability - Fertility and family-forming assistance - Wellbeing allowance - Educational assistance - Mental health coaching/therapy - Tax advantaged accounts such as HSA and healthcare/dependent care FSAs - A 401(k) retirement plan - Time off benefits that include vacation, sick time, and personal days

Role Description The Marketing & Events Coordinator will report to the Head of Meetings & Experiences and support the planning, coordination, and execution of meetings, events, and hospitality programs. This role will also assist with digital content, event communications, registration platforms, vendor coordination, data tracking, and administrative processes that help deliver seamless, brand-aligned experiences. - Support with all areas of event planning and execution, including registration, attendee communications, rooming lists, food and beverage coordination, meeting materials, onsite support, and post-event follow-up as needed. - Support and maintain event registration sites, microsites, mobile apps, and related digital platforms, ensuring content is accurate, current, and aligned with brand standards. - Support the coordination of targeted event communications and email campaigns, including audience segmentation, message preparation, scheduling, proofing, and performance tracking. - Compile, organize, and analyze event and engagement data to support decision-making, improve attendee experience, and identify opportunities for process improvement. - Leverage AI-enabled tools and emerging technologies to streamline workflows, improve planning efficiency, enhance attendee insights, to support a more agile, future-ready event team. - Provide general administrative and onsite support for the Meetings & Experiences team, with the ability to manage multiple projects in a fast-paced environment and travel as needed. Qualifications - Strong written and verbal communication skills, with the ability to support executive, vendor, and attendee-facing communications. - Excellent organization, time management, follow-through, and attention to detail. - Experience supporting meetings, events, hospitality programs, or client-facing business engagements. - Familiarity with event technology, registration platforms, microsites, CRM/email marketing tools, or content management systems; Cvent or CMS experience preferred. - Ability to compile, review, and analyze data to support event planning, marketing performance, and attendee engagement. - A proactive, solutions-oriented mindset with the ability to improve processes, streamline workflows, and support multiple priorities at once. - Comfort partnering with cross-functional teams, external vendors, hotels, travel partners, and senior leaders. - Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook; experience with Canva or digital asset management tools a plus. - A minimum of 1–2 years of general business, marketing, hospitality, or event support experience. - A bachelor’s degree required; coursework or advanced study in business, marketing, operations, data management, hospitality, or a related field preferred. Requirements - This role requires the ability to travel up to 25%. Benefits - At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. - Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. - As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. - Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . - Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

• Support daily operations through rostering and event coordination. • Ensure accurate staff scheduling and system updates. • Provide administrative and data entry support. • Maintain operational efficiency and compliance. • Prepare and manage hospitality staff rosters. • Allocate staff based on availability, skill set, and event requirements. • Monitor shift changes, cancellations, and replacements. • Communicate roster updates to staff in a timely manner. • Ensure compliance with award rates and shift requirements. • Track attendance and flag discrepancies. • Create and update events in internal systems. • Input event details including location, time, staffing requirements, and special instructions. • Coordinate event changes and communicate updates to relevant teams. • Assist in tracking event staffing coverage and requirements. • Perform accurate data entry into operational systems. • Maintain updated records of staff profiles and availability. • Generate basic operational reports (rosters, staffing coverage, etc.). • Assist with documentation, filing, and record management. • Support operations team with general administrative tasks.