• Establish a long-term strategy for HighLevel's Website Builder, Funnel Builder, and Tracking Events. • Align the roadmap with customer needs, business goals, and emerging market trends in web creation and analytics. • Lead discovery, research, requirements, prioritization, execution, and iteration across all builder and analytics capabilities. • Conduct user interviews, analyze behavioral data, identify user pain points, and convert insights into clear product requirements and user stories. • Define event taxonomy, enhance tracking systems, and evolve analytics dashboards to help users understand traffic, conversions, and on-page behavior. • Partner closely with engineering, design, data, GTM, and support teams to drive execution, uplift user activation, and deliver high-quality features on schedule. • Improve speed, templates, design flexibility, mobile responsiveness, AI-assisted features, media management, and plugin/widget capabilities for funnels and websites. • Present product plans, progress, and updates. Act as a subject matter expert for builder and analytics functionalities across internal teams and with customers. • Define and monitor product metrics such as adoption, activation, conversion events, performance, and engagement. Use data to size opportunities and validate outcomes. • Work on solutions that help agencies scale—bulk actions, reusable components, collaboration capabilities, white-label optimizations, and AI-powered enhancements.

• Responsible for planning and executing Sembi’s global event strategy end-to-end. • Serve as the operational backbone behind our presence at conferences, trade shows, and sponsored events, ensuring every experience is well-organized, on-brand, and aligned with pipeline and brand goals. • Research and evaluate events across software testing, DevOps, and security markets. • Collect sponsorship prospectuses and pricing, assess fit against goals and budgets, and recommend opportunities. • Partner with marketing leadership to finalize annual event budgets. • Track event expenses against forecasts and ensure financial accountability. • Oversee vendor relationships for booth builds, A/V, furniture, and lead scanning tools. • Ensure all leads are processed and distributed for follow-up within established timelines.

This is a fully remote USA position The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs) The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity. Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines. PRIMARY DUTIES/KEY RESPONSIBILITES - Conduct digital investigations and research into flagged listings, accounts, and transactions. - Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes. - Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests). - Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns. - Reviews documentation provided by customer/dealers and to determine validity - Accurately document investigations, decisions, and outcomes in case management systems. - Participate in special projects and departmental initiatives as needed. - Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities. - Perform additional duties and projects as required by the business. Qualifications: Minimum- - High School Diploma/GED and 5 years' experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.) - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; - OR 7 years' experience in a related field - Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities. Ability to manage multiple diverse tasks simultaneously. - Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills. - Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems USD 22.02 - 33.08 per hour Compensation: Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 06/24/2026 EOE, including disability/vets

• Support the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces • Conduct digital investigations and research into flagged listings, accounts, and transactions • Analyze private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes • Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests) • Handle and resolve escalated customer calls and inquiries • Serve as a front-line resource and escalation point for suspicious activity and customer concerns • Review documentation provided by customer/dealers and to determine validity • Accurately document investigations, decisions, and outcomes in case management systems • Participate in special projects and departmental initiatives as needed