Staff Domain

• Create detailed drawings for the client and the cabinet hub factory team • Develop technical drawings, including floor plans, elevations, and section details for manufacturing. • Customize designs to meet client specifications and adjust layouts based on feedback. • Ensure all designs comply with industry standards and project specifications. • Provide technical support to production teams during the manufacturing process. • Maintain and update design files and project documentation.

• Provide advanced technical support to resolve complex IT issues for end-users, including hardware, software, network, and application problems. • Act as the escalation point for L1 support, taking ownership of unresolved incidents and service requests. • Troubleshoot and diagnose technical problems using various tools and methodologies. • Perform root cause analysis and implement solutions to prevent the recurrence of issues. • Manage and maintain IT infrastructure, including servers, networks, and systems. • Assist in the deployment, configuration, and maintenance of IT equipment and software. • Monitor system performance and ensure high availability and reliability. • Document and maintain technical procedures, user guides, and knowledge base articles. • Collaborate with other IT teams to resolve cross-functional issues and implement new technologies. • Participate in on-call rotation and provide after-hours support as needed. • Ensure compliance with IT policies, security standards, and best practices. • Provide training and guidance to L1 support staff and end-users to enhance technical skills and knowledge.

• Prepare accurate and detailed electrical cost estimates and quotations for commercial and industrial projects. • Review drawings, specifications, and other project documentation to determine project scope and costing requirements. • Perform quantity take-offs and calculate labor, materials, equipment, subcontractor, and overhead costs. • Ensure all estimates comply with relevant Australian Standards and project specifications. • Analyze project risks, assumptions, exclusions, and pricing strategies to produce competitive quotations. • Coordinate with internal stakeholders to clarify project requirements and resolve estimation-related concerns. • Obtain and evaluate supplier and subcontractor quotations to support accurate pricing. • Maintain organized records of estimates, pricing data, and supporting documentation for future reference. • Continuously monitor market pricing, material costs, and industry trends to improve estimating accuracy. • Utilize estimating software and digital tools to streamline quotation preparation and maintain efficiency.

• Set-up and Location: WFH • Work Schedule: 8:00 AM – 4:30 PM AEDT | 5:00 AM – 1:30 PM PHT • This position involves general responsibility for the support, design and development of new and existing products. • The Draftsman/Mechanical Engineer is involved in all aspects of the product development lifecycle and all details related to assigned projects. • Manage own workflow across time zones, ensuring timely responses and clear communication

• Assist with lighting maps designs for projects. • Maintain accurate and timely detailed records in databases in all related platforms. • Completes operational requirements by scheduling and assigning administrative projects and expediting work results. • Work closely with other teams to keep workflows and quality consistent across all environments. • Design all new lighting projects and prepare calculations. • Assist clients with design questions, quotations, and technical specifications. • Produce 2D and 3D visualisations of lighting designs. • Assist the BDM team with accurate quotations and energy saving calculation. • Document management of concept drawings, calculation, and lighting schedules. • Ability to act and make moderate day to day decisions with a limited level of authority and with consultation with the Sales Team, Operation Manager, Finance and Managing Director. • Authority to provide direction and work instruction to all electrical contractors and to authorise customer transactions for new services. • Work is subject to regular supervision and regular reporting mechanisms to ensure goal objectives are met. • Accountable for delivering on assigned outcomes and for the accuracy, integrity and quality of work and advice provided in this context. • Ensure operations of services provided are in accordance with current operating procedures and carried out and completed within target response times in accordance with customer contracts. • Respond to all customer queries via phone calls and emails within set timeframes.

• Design and implement a group-wide employee experience framework covering the full employee lifecycle, including attraction, onboarding, development, engagement, performance, retention, and exit. • Identify and improve critical "moments that matter" throughout the employee journey. • Analyse employee data, including engagement surveys, pulse checks, exit interviews, and feedback mechanisms, and translate insights into practical improvement initiatives. • Partner with HR Business Partners and the Talent & Learning team to embed employee experience initiatives across the Group. • Support organisational development, role clarity, and operating model optimisation aligned with business strategy. • Facilitate organisational development initiatives, including team effectiveness, leadership alignment, cultural diagnostics, and capability assessments. • Contribute to culture-shaping initiatives aligned with the Group’s values, behavioural standards, and leadership expectations. • Support organisational readiness for growth, transformation, and operational change initiatives. • Apply fit-for-purpose change management frameworks and methodologies across people, IT, and business transformation initiatives. • Conduct change impact assessments and stakeholder analyses for key projects. • Develop, implement, and measure change plans, including communication, engagement, readiness, and adoption activities. • Coach leaders and managers on effective change leadership practices. • Work closely with the Group Manager, Talent & Learning, to align employee experience, organisational development, learning, leadership development, and succession initiatives. • Contribute to leadership development programs by embedding behavioural, cultural, and change capability elements. • Build strong working relationships with HR Business Partners, Talent & Learning, Reward, and HR Operational Excellence teams.

• Creating social media content (graphics, captions and assets) • Supporting copywriting across blogs, EDMs, product launches and campaigns • Producing marketing assets using Canva and Adobe Creative Suite • Scheduling and publishing content across key channels • Supporting EDM setup and website updates • Assisting with campaign delivery and product launches • Contributing ideas to improve content and marketing execution

• Support daily operations through rostering and event coordination. • Ensure accurate staff scheduling and system updates. • Provide administrative and data entry support. • Maintain operational efficiency and compliance. • Prepare and manage hospitality staff rosters. • Allocate staff based on availability, skill set, and event requirements. • Monitor shift changes, cancellations, and replacements. • Communicate roster updates to staff in a timely manner. • Ensure compliance with award rates and shift requirements. • Track attendance and flag discrepancies. • Create and update events in internal systems. • Input event details including location, time, staffing requirements, and special instructions. • Coordinate event changes and communicate updates to relevant teams. • Assist in tracking event staffing coverage and requirements. • Perform accurate data entry into operational systems. • Maintain updated records of staff profiles and availability. • Generate basic operational reports (rosters, staffing coverage, etc.). • Assist with documentation, filing, and record management. • Support operations team with general administrative tasks.

• Handle front-line customer enquiries across phone, email, live chat, and ticket channels, resolving issues accurately and to satisfactory completion. • Own the full ticket lifecycle in the support system, from initial triage through to resolution, follow-up, and closure. • Diagnose technical and non-technical product issues using structured problem-solving, and communicate root cause clearly to customers at their level of technical literacy. • Collaborate with Sales, Customer Success, Marketing, Product, and Engineering to escalate, resolve, and close the loop on customer-reported issues. • Leverage the full CS tech stack (including HubSpot, Intercom, FIN and Fergus product data) to manage your support pipeline efficiently and deliver a more personalised customer experience. • Use approved AI-powered tools to assist with drafting communications, summarising customer session notes, and identifying recurring issue patterns to reduce manual effort without compromising quality. • Always review AI-generated outputs for accuracy and tone before they reach a customer, and only use tools approved by Fergus for handling customer data. • Stay current with emerging tools relevant to support and customer success; share observations and suggestions with the Customer Support Lead on what could improve team efficiency or reduce contact volume. • Produce and maintain Help Centre content (articles, videos, and product images) that reduces contact volume and empowers customers to self-serve. • Test product workflows and sample data sets to verify expected behaviour, feeding structured findings back to Engineering. • Identify and surface patterns in customer feedback that indicate product gaps, usability issues, or training needs, contributing to the team's voice-of-customer input to the product roadmap.

• Lead end-to-end procurement activities across assigned suppliers and categories, ensuring supply continuity, cost control, and supplier performance. • Own end-to-end procurement lifecycle (forecast → PO → delivery → inventory outcomes). • Align purchasing with forecasts and operational demand. • Proactively manage supply risks and drive mitigation actions. • Expedite or de-expedite orders to meet operational needs. • Maintain supplier master data (contacts, lead times, certificates, compliance docs). • Own key supplier relationships and drive performance (cost, quality, delivery). • Basic negotiations on price, MOQ, lead time, order multiple etc. • Support supplier onboarding and ensure compliance with company policies. • Assist in resolving supply issues (delays, shortages, incorrect shipments). • Liaise with logistics providers for shipping and clearance coordination. • Assist in invoice verification and resolution of discrepancies. • Support procurement across full product lifecycle. • Manage BOM changes, engineering updates, and transitions. • Minimise disruption and excess through structured change management. • Work across planning, production, logistics, and engineering. • Escalate risks with clear recommendations. • Drive procurement process improvements and governance. • Apply strong inventory control principles. • Maintain ERP integrity and accurate supplier data. • KPIs (PO cycle time (Requisition → PO issued), Supplier On-Time Delivery (OTD), Inventory turns optimisation & Price compliance).