Role Description At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables. The pay range for this position is $18.35-$23.85 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. Essential Functions: - Ensure order setup accuracy for proper reimbursement. - Perform daily review of orders for billing. - Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO). - Recommend receivables for refund and adjustment or write off. - Submit appeals as required. - Perform inquiries to payers on outstanding receivables. - Initiate resolution of billing holds with order processors. Qualifications - High School diploma/GED required; Associates degree preferred. - Minimum one year related experience required. - Proficiency in Microsoft Office Suite required. - DME Experience Preferred. Benefits - Competitive compensation packages. - Medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance. Company Description Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Medi-Cal Collections Representative Job Description: Work Location: Los Angeles, CA, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday 7:30 AM - 4:30 PM Salary Range: $27.65 - 39.27 Hourly Employment Type 2 - Staff: Career Duration Indefinate Job # 27360 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As a Medi-Cal Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include: - Conducting regular account reviews to identify outstanding balances. - Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies. - Diligently following up on claims to ensure timely resolution. - Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues. Salary Range: $27.65- $39.27/hourly Job Qualifications Press space or enter keys to toggle section visibility We are seeking a self-directed, detail-oriented individual with: - High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation - Experience in commercial and managed care collections, highly desired - Ability to interpret payer contracts and process contractual adjustments - In-depth knowledge of UB04 requirements and medical billing processes - Strong analytical skills and proven proficiency in Excel and spreadsheets - Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations - Excellent verbal and written communication skills - Proficiency in Microsoft Office, especially Excel and Word - Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.

• Mapear los procesos end-to-end del área de Soluciones de Pago mediante diagramas de flujo, BPMN u otras metodologías, asegurando documentación precisa, actualizada y accesible para los equipos internos. • Analizar los procesos vigentes para detectar ineficiencias, cuellos de botella, duplicidades o riesgos operacionales, proponiendo mejoras con criterio de impacto y viabilidad. • Liderar la implementación de cambios de proceso aprobados, coordinando con los equipos operativos y tecnológicos para garantizar adopción efectiva y rollout sin incidencias. • Verificar que los procesos documentados y ejecutados cumplan con los estándares regulatorios CMF y las políticas internas de control de riesgo operacional de Tenpo. • Mantener actualizado el repositorio de procedimientos, manuales operativos y matrices de control del área, asegurando versionamiento y trazabilidad de cambios. • Participar activamente en iniciativas de automatización y digitalización de procesos del área, levantando requerimientos de negocio y coordinando con Tl y Producto. • Diseñar materiales de onboarding y capacitación sobre procesos del área para nuevos integrantes del equipo y stakeholders relacionados.

• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels. • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions. • Providing customers with assistance in managing their account and conducting account maintenance tasks. • Handling account queries about account balances, payments and any other concerns. • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential. • Use various database systems and technology to deliver great customer care. • Follow communication procedures, guidelines and policies. • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability. • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle. • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques. • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts. • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests. • Complete income and expenditure assessments with customers and agree appropriate forbearance.