Numotion

Title: Reimbursement Specialist Location: REMOTE, US Tracking Code 15584-128 Position Type Full-Time/Regular Job Description: improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. JOB PURPOSE: The Reimbursement Specialist will work to achieve cost effective accounts receivables performance as measured by payments, aging of receivables, and reduced DSO. The Reimbursement Specialist will report and make recommendations to improve applicable aspects of collections and unapplied payments, as directed by the Manager/Director. Take an active role in constantly improving the process. Communicate regularly/openly with RBC Director and other management. KEY RESPONSIBILITIES: - Responsible for the collection's accounts receivable on major accounts. - Collaborate with Billing & Collections Coordinator regarding assigned account collection activity. - Create and distribute weekly/monthly reports in required format as directed by manager. - Recommend departmental education, training needs or process improvements related to reimbursement functions to Reimbursement Managers and RBC Director. - Analyze and document trends related to payer denials, underpayments, overpayments, fee schedule changes, and BCC workflow related to unapplied deposits and other billing and collections functions. - Prepare and respond to audits/appeals within the timeframes (as dictated by the payer). - Conduct required training, as needed. - Assist/conduct new hire onboarding for Billing and Collections Coordinators. - Communicate weekly tracking and progress on appeals/audits with management. - Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission. - Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations. - Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority. - The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE: - High School Diploma and/or GED. - Minimum of three (3) years' accounts receivable collections experience - Minimum three (3) years' experience within health care, durable medical equipment or related capacity. - Knowledge of MS Word, Excel, PowerPoint, and Outlook. PREFERRED COMPETENCIES AND QUALIFICATIONS: - Ability to define problems, collects data, establish facts, and draw valid conclusions. - Superior communication skills, both written and verbal, to effectively address all levels within the organization. PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent use of hands, wrists, fingers associated with computer equipment. - Must be able to lift up to 10 pounds. - Must be able to work overtime as needed. Regularly required to sit or stand, reach, bend, stoop and move about the office. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description The Reimbursement Specialist will work to achieve cost effective accounts receivables performance as measured by payments, aging of receivables, and reduced DSO. The Reimbursement Specialist will report and make recommendations to improve applicable aspects of collections and unapplied payments, as directed by the Manager/Director. Take an active role in constantly improving the process. Communicate regularly/openly with RBC Director and other management. Key Responsibilities - Responsible for the collection’s accounts receivable on major accounts. - Collaborates with Billing & Collections Coordinator regarding assigned account collection activity. - Create and distribute weekly/monthly reports in required format as directed. - Recommend departmental education, training needs or process improvements related to reimbursement functions to Reimbursement Managers and RBC Director. - Analyze and document trends related to payer denials, underpayments, overpayments, fee schedule changes, and BCC workflow related to unapplied deposits and other billing and collections. - Prepare and respond to audits/appeals within the timeframes (as dictated by the payer). - Conduct required training, as needed. - Assist/conduct new hire onboarding for Billing and Collections Coordinators. - Communicate weekly tracking and progress on appeals/audits with management. - Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. - Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. - Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority. Qualifications - High School Diploma and/or GED. - Minimum of three (3) years’ accounts receivable collections experience. - Minimum three (3) years’ experience within health care, durable medical equipment or related capacity. - Knowledge of MS Word, Excel, PowerPoint. Preferred Competencies and Qualifications - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Superior communication skills, both written and verbal, to effectively address all levels within the organization. Physical Work Requirements - Frequent use of hands, wrists, fingers associated with computer equipment. - Must be able to lift up to 10 pounds. - Must be able to work overtime as needed. - Regularly required to sit or stand, reach, bend, stoop and move about the workplace. Benefits - Competitive compensation packages, including medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance.

Role Description The Process Improvement Manager is responsible for identifying, documenting, improving, and ensuring adherence to key business processes across functions (Service, Operations, and Commercial) within the organization. This role will drive a culture of continuous improvement, facilitate cross-functional collaboration, and implement measurement systems to ensure process effectiveness and compliance. This role operates as a shared process improvement resource anchored in Service & Repair, supporting Service, Operations, and Commercial. Pay Range: $78,960 to $108,570. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. Key Responsibilities - Serve as the focal point for process improvement opportunities across the assigned organization. - Identify, map, and document critical business processes, ensuring clarity, accessibility, and standardization. - Analyze current workflows to identify inefficiencies, bottlenecks, and areas for improvement using data-driven methodologies (Lean, Six Sigma, Kaizen, etc.). - Develop and implement process improvement strategies, including cost-benefit analyses and change management plans. - Facilitate and lead process improvement projects, workshops, and Kaizen events to drive measurable results. - Establish and maintain process measurement systems (KPIs, dashboards, audits) to monitor adherence and effectiveness. - Collaborate with cross-functional teams to ensure process changes are adopted and sustained. - Facilitate training and guidance for staff on new or revised processes, fostering a culture of continuous improvement. - Ensure all process documentation is current, accessible, and compliant with regulatory and organizational standards. - Report progress, outcomes, and recommendations to senior leadership. - Stay current with industry best practices and emerging trends in process improvement and documentation. - Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. - Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. - Provide excellent customer service for all internal and external customers of the operations at all times. - Provide solutions for customer concerns and continually focus on customer service as our top priority. Qualifications - Bachelors’ degree in a related field or an equivalent combination of education and related experience may be considered. - Minimum of 3 years of experience in process improvement, project management, operations analysis, or related roles. - Prior experience with Microsoft Visio or other process map software. Preferred Qualifications - Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen, certification). - Inspires and motivates others to perform well, effectively influences actions and opinions of others; provides vision to peers and team. - Demonstrate ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals. - Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment. - Ability to develop and execute multiple business priorities and approaches to meet objectives. - Demonstrate exceptional interpersonal and problem-solving skills both internally and externally with customers. - Ability to effectively utilize technology and learn and adapt to innovative technology environments. - Proficient in MS Office applications, including Word, Excel, and PowerPoint. - Advanced proficiency in Microsoft Office and process mapping/documentation tools. - Strong analytical and problem-solving skills; ability to evaluate complex data and develop actionable solutions. - Ability to facilitate challenging discussions and drive consensus across multiple user groups. - Experience in developing and implementing measurement systems for process adherence. Physical Work Requirements - Frequent use of hands, wrists, fingers associated with computer equipment. - Prolonged periods of time working at a desk and/or on a computer. - Occasionally move and reach with arms and hands. - Ability to communicate effectively. - Ability to work overtime as needed. - Ability to travel up to 20% as needed. Benefits - Competitive compensation packages, including medical, dental and vision insurance. - Short-term and long-term disability. - A 401k plan. - Life insurance.

Role Description At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables. The pay range for this position is $18.35-$23.85 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. Essential Functions: - Ensure order setup accuracy for proper reimbursement. - Perform daily review of orders for billing. - Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO). - Recommend receivables for refund and adjustment or write off. - Submit appeals as required. - Perform inquiries to payers on outstanding receivables. - Initiate resolution of billing holds with order processors. Qualifications - High School diploma/GED required; Associates degree preferred. - Minimum one year related experience required. - Proficiency in Microsoft Office Suite required. - DME Experience Preferred. Benefits - Competitive compensation packages. - Medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance. Company Description Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description Responsible for managing assigned vendor relations and contract administration across Numotion’s network of over 200 suppliers. This role focuses on cultivating strategic partnerships with key suppliers and industry leaders to drive performance and operational excellence. Directly lead contract negotiations, rebate programs, and oversight of supplier KPIs, ensuring alignment with company goals. Collaborates on cross-border integration of supplier contracts with international operations. The pay range for this position is $106,160-132,700 Salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. Key Responsibilities - Cultivates & maintains influential relationships with key suppliers and industry leaders. - Negotiates contracts and oversees the administration of contracts, rebate programs & supplier KPIs. - Lead meetings with vendors to review performance trends, identify collaborative opportunities to improve results, set deadlines for improvement and track progress. - Work to improve on-time delivery performance and product quality. - Lead and/or Co-lead integration of supplier contracts with Numotion’s international operations. - Cost reduction, payment terms & operational efficiency are primary KPIs. - Key performance indicators include cost reduction, payment terms, improved product quality, enhanced on-time delivery, and product serviceability improvements. - Lead or assist with supplier-related customer escalations until satisfactorily closed. - Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. - Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. - Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority. - The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. Qualifications - 10+ years of proven ability to negotiate, administer, and optimize supplier contracts, including rebate programs and compliance tracking. - Experience cultivating strategic partnerships with suppliers and industry leaders to drive performance and collaboration. - Ability to analyze supplier KPIs, identify trends, and lead performance improvement initiatives. - Strong interpersonal and negotiation abilities to influence vendor behavior and align supplier performance with organizational goals. - Intermediate computer skills (Word, Excel, PowerPoint, Email, and Internet). - Excellent organizational and time management skills with focus on set priorities. Preferred Competencies and Qualifications - Ability to work in a fast-paced environment and manage multiple tasks. - Ability to think quickly, assess a situation and make a sound decision. - Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects. Physical Work Requirements - Travel is required, up to 15% of time. Benefits - Competitive compensation packages, including medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance.

Role Description The Inside Sales Representative is responsible for selling urology products to customers. - Prospects, qualifies, and generates sales leads through inbound leads and follow-up on outbound cold calling and emails. - Scans current customer base for sales leads. - Routes qualified opportunities to the appropriate inside sales executive for further development and closure. - When acclimated and successfully trained, will help close the sales and achieve monthly/quarterly sales goals and quotas. - Maintains and expands our current database of prospects within assigned territory or territories. - Assists inside and outside sales representatives as needed. - Performs related duties as required. The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications - BA/BS Degree or Equivalent preferred. - Desire for a career in medical sales. - Excellent verbal and written communication skills. - Strong phone presence. - Possess solid critical thinking and problem solving skills. - Proficient in MS Office Products including Word, Excel, and PowerPoint. - Ability to work in a fast-paced environment and manage time effectively. - Ability to perform the job with integrity and values consistent with Numotion’s mission. - Ability to meet sales goals and quotas. Benefits - Competitive compensation packages. - Medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance. Company Description Numotion is the nation's leading provider of Complex Rehabilitation Technology, helping thousands of people with individually configured, medically necessary mobility products and services.

Role Description Numotion is seeking a dynamic Regional Sales Manager to lead our Medical Supply sales team across the West Coast region, covering Arizona, Washington, Oregon, and Utah. To effectively support this high-travel territory, the ideal candidate must reside in the Denver, Phoenix, or Salt Lake City metro areas. The Regional Sales Manager plays a crucial role in driving the sales performance of the Medical Supply Account Managers within a targeted region. They will create and execute a sales strategy to focus on delivering maximum sales, growth, and profitability by building relationships and/or expanding current relationships with the rehab facilities and potential catheter referrals in their region. Their goal is to drive revenue growth and market penetration in their assigned region. Key Responsibilities - Measure and monitor the performance of their regional MSAM business on a weekly basis; make data-driven decisions to improve results. - Assist in the preparation of reports and analyses, setting forth progress, and adverse trends and makes recommendations; implement improvement initiatives as appropriate. - Establish, foster, and maintain rapport and working relationships with direct reports through holding yourself accountable to frequent ride-a-longs and 1:1’s with your team. - Lead team members to be accountable by assessing competency, capacity and performance; help influence their success as measured by their results. - Analyze market trends and identify opportunities for growth within the region. - Represent Numotion at conferences, trade fairs and networking events. - Achieve quarterly sales goals. - Collaborate with the VP of Sales-Urology to create a synergy between direct reports and the Operations side of the business. - Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission. - Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. - Always provide excellent customer service for all internal and external customers of the operations. - Provide solutions for customer concerns and continually focus on customer service as our top priority. - The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. Qualifications - Bachelor’s degree in related field or an equivalent combination of education and directly relevant experience may be considered. - Minimum of 5 years of direct sales experience. - Minimum of 2 – 3 years of management/leadership experience. - Experience in healthcare. - Proficient in MS Office applications, including Word, Excel and PowerPoint. - Proven ability to act as a “change agent” or “change embracer” within a rapidly changing environment. Preferred Competencies and Qualifications - Strong focus on customer satisfaction and relationship management. - Experience in CRT or DME industry. - Critical thinking and problem-solving skills. Physical Work Requirements - Frequent use of hands, wrists, fingers associated with using computer equipment. - Prolonged periods of time working at a desk and/or on a computer. - Occasionally move and reach with arms and hands. - Able to travel approximately 75% of the time. Benefits - Competitive compensation packages, including medical, dental and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance.

Role Description The Funding Coordinator II is responsible for review of medical documentation, submission and follow-up of prior authorizations across Divisions. They are an integral part of the Funding teams and will commit to provide cross divisional support and projects. This position requires someone with advanced skills in communication effectiveness, expansive knowledge of the funding process, quick turn-around time and willingness to promote a positive culture within the DFC teams. - Review medical documentation for accuracy/medical necessity - Submit for prior authorization with all required documentation to appropriate funding source - Maintain consistent follow up on status of all prior authorization requests - Review authorizations from payer to determine approved/denied items - Calculate estimated copay based on current insurance benefits - Communicate with Supervisor in regards to issues/changes with Payer - Respond to all internal and external customers in a timely & professional manner - Subject matter expert and lead for all team members including, but not limited to: - Training and onboarding new team members - Acting as back-up support when team members are out - Assisting team members with answering questions - Acts as a leader and change agent within the team and maintains a positive attitude - Participate in department/company projects and initiatives - Identifies and communicates trends to management, as well as helping to find resolutions for those trends Other Functions: - Perform related duties as required. Qualifications - High School diploma/GED required; Associates degree preferred - Six months medical documentation related experience or training required - Proficiency in Microsoft Office Suite required - Ability to work in a fast-paced environment and juggle multiple priorities - Able to think quickly, assess a situation and make a sound decision - Able to use technology to optimize efficiency and effectiveness - Solid written and verbal communication, listening, organization and priority setting skills - Listens well and retains instructions; accepts constructive feedback from supervisor - A track record of being consistent with attendance and prompt arrival at work and meetings - Ability to perform job with integrity and values consistent with the Numotion Mission Requirements - Must be highly mobile, able to access all areas of the premises - Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects - Ability to work over eight hours in a work day, and over 40 in a work week as necessary - Ability to understand and carry out written and verbal instructions - Must be able to perform bending, twisting, stooping, and reaching Benefits - Competitive compensation packages - Medical, dental and vision insurance - Short-term and long-term disability - 401k - Life insurance

Role Description This role requires initiative and the ability to work in a fast-paced, diverse, and dynamic environment. The Payer Profile Administrator will manage the company Payer Profiles within the operating system, update fee schedules, and audit payer documentation for compliance. This position will act as the support for escalated issues, researching accounts receivable/collection efforts for resolution. - Manage Payer Profiles in Operating System to ensure Payer information, Payer Requirements, and Fee schedule are in alignment according to contracts. - Partner with leadership and Contract Management to develop Payer strategies. - Investigate Payer concerns brought by Operations and Billing to ensure Payer Profile is accurate as well as make appropriate changes. - Resolve discrepancies in partnership with Contracting and/or the payer when they are not managing to the contract. - Accountable to make decisions on Payer Profile set-up that affect how revenue is booked in the operating system based on knowledge and understanding of documentation and medical coding. - Maintain insurance Fee Schedules in Operating System. - Interpret insurer documentation requirements to ensure accuracy for bookmarking of prefill forms. - Research and resolve escalated and complex payer issues in partnership with Accounts Receivable/Collections as well as provide strategies. - Develop and distribute payer communications on new policy and changes to policies across the organization. - Responsible for reviewing Payer websites for changes and updating as appropriate that may affect the current payer profile information and configuration to ensure accuracy and operations. - Complete routine file audits for payer documentation compliance. Qualifications - 5-10 years working with insurers in various capacities such as but not limited to: pursuing and obtaining prior authorization for procedures or services provided, billing or collections. - Bachelor degree or applicable work experience. - Data entry in Operating system, WORD, Excel. - Sound communication abilities. - Ability to set priorities and work under pressure. Benefits - Competitive compensation packages. - Medical, dental, and vision insurance. - Short-term and long-term disability. - 401k. - Life insurance.

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The pay range for this position is $18.35-$23.85 hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. SUMMARY OF RESPONSIBILITY: The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables. Essential Functions: - Ensure order setup accuracy for proper reimbursement. - Perform daily review of orders for billing. - Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO). - Recommend receivables for refund and adjustment or write off. - Submit appeals as required. - Perform inquiries to payers on outstanding receivables. - Initiate resolution of billing holds with order processors. QUALIFICATIONS AND COMPETENCIES: - High School diploma/GED required; Associates degree preferred. - Minimum one year related experience required. - Proficiency in Microsoft Office Suite required. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.