Role Description The EMEA Account HSSE Lead will be responsible for implementing and managing HSSE for two (2) medium sized accounts within EMEA, with offices facilities across the EMEA region. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. The role will be based in Spain & based from home, but there will be an expectation of being visible across the region in-line with account expectations and able to react to client needs as well as ensure that site teams are supported with H&S. The successful candidate must ensure that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. They must have an acute eye for HSSE risk and be able to foster a strong culture of health and safety and deliver world class HSSE results, improved productivity and flawless execution. As a member of the Workplace Management Global HSSE sitting within the EMEA HSSE Supervisory organizational team, this role which is home based with required proactive & reactive flexibility to travel across the region as and when required, will support the development of the JLL HSSE strategy and as the role reports directly to the Senior Director of Workplace Management UK & Ireland HSSE Cluster Lead & Group Accounts Business Partner. Day-to-day accountability is to the JLL EMEA Account Operations Director(s) as the role will be supporting two accounts 50/50, with regular reporting on HSSE performance across the account to the EMEA Account Leadership team. Other key stakeholders include the accounts leads for regional Operations leads account leads, Engineering, Risk & Compliance, Finance, HR, Projects and Client Corporate Real Estate Team leads. Qualifications - A minimum of 5 years HSSE management experience within Operational Management systems and working with corporate clients. - Appropriate recognized Professional HSSE qualifications and memberships. - Management system development, implementation and auditing experience. - Deep understanding of the HSSE regulatory environment in major markets. - Experience of implementing HSSE technology platforms and data management tools across multiple countries & regions. - Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. - Significant practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. - An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure. - A strong orientation to goals and measurable results. - Excellent communication skills to appropriately coach and educate at all levels of the account. - Multi-lingual, but as a minimum Spanish & English speaking & a good level of competency in both languages. Requirements - Foster a Culture of Safety across the account. - Lead, manage and develop the account regional HSSE teams maintaining an appropriate structure to ensure operational HSSE management. - Support Regional workplace leads within EMEA in developing their approach to H&S across the 85 sites within that region. - Proactively develop and manage client relationships ensuring expected service levels are achieved. - Deliver an exceptional quality of service to the account, as reflected by client feedback. - Embed JLL WORKPLACE MANAGEMENT HSSE vertical requirements and meet client requirements and standards from a managing agent only account at present. - Establish effective relationships and work co-operatively with the Account Teams, organizations, and 3rd party vendors. - Contribute to the WORKPLACE MANAGEMENT HSSE program as part of the global HSSE leadership team. - Ensure 3rd party vendors maintain compliance with JLL WORKPLACE MANAGEMENT and HSSE Standards at all times. Benefits - Join an entrepreneurial, inclusive culture. - Opportunity to succeed together – across the desk and around the globe. - Access to a Total Rewards program reflecting commitment to career, recognition, wellbeing, benefits, and pay. - Develop your strengths and enjoy a fulfilling career full of varied experiences.

Role Description The Growth Associate/Senior Associate plays a hands-on role in executing the transformation of the marketing function into a data-driven, AI-enabled pipeline generation engine. Working closely with the Growth Manager, the role focuses on building, delivering, and optimizing the lead generation and demand infrastructure that supports commercial growth and ambitious revenue objectives. This position is execution-oriented, with responsibility for the end-to-end design and delivery of physical and digital events, as well as the day-to-day optimization of digital growth activities. The Growth Associate builds and executes multi-channel campaigns, manages event strategy and delivery (both in-person and virtual), and continuously optimizes digital growth levers including CRM workflows, marketing automation, funnel performance, and campaign execution. By translating strategic priorities into tangible execution, the Growth Associate supports lead generation goals, product launches, account-based marketing initiatives, and partnership campaigns. Combining operational excellence with a data-driven, performance-focused mindset, this role is ideal for a self-starter who thrives in fast-paced B2B SaaS environments and is motivated by delivering measurable impact on demand generation and pipeline growth. Key Responsibilities - Build and Scale the Growth Engine: - Design and deliver a B2B, ICP‑driven lead generation approach aligned with sales priorities and business objectives, translating strategy into executable programmes. - Build and execute a multi‑channel go‑to‑market engine across digital campaigns, account‑based marketing, LinkedIn, email automation, and events to support product launches, major releases, and strategic partnerships. - Drive full‑funnel performance through hands‑on execution and optimisation, continuously improving pipeline contribution, conversion rates, customer acquisition efficiency, and return on investment. - Co‑create and deploy sales enablement assets, campaign narratives, and competitive positioning materials to support win rates and accelerate deal velocity. - Support priority deals and key accounts through targeted campaigns, tailored messaging, competitive differentiation, and partner‑led initiatives. - Physical and Digital Events Execution: - Design and deliver end‑to‑end event programmes, including in‑person conferences, roundtables, workshops, webinars, and virtual events aligned with strategic growth priorities. - Own all aspects of event execution, including speaker coordination, agenda development, attendee registration, promotional campaigns, and virtual delivery, with administrative support from an executive assistant where appropriate. - Collaborate with Sales, Product, and Strategy teams to ensure event messaging, targeting, and content resonate with Ideal Customer Profile (ICP) audiences. - Manage post‑event follow‑up and nurture activities to maximise lead conversion and pipeline impact. - Track and analyse event ROI, lead quality, pipeline contribution, and engagement metrics, using insights to iterate and optimise future events. - Deliver Day‑to‑Day Digital Optimisation and Campaign Execution: - Execute multi‑channel digital campaigns across LinkedIn, email automation, paid media, account‑based marketing (ABM), and content syndication to generate high‑quality leads. - Build, test, and optimise email nurture flows, landing pages, forms, and conversion funnels to improve lead quality, progression, and conversion rates. - Manage day‑to‑day CRM operations (Salesforce), including lead routing, data hygiene, segmentation, and campaign tracking to ensure accurate reporting and effective execution. Qualifications - Hands‑on working knowledge of Salesforce (SFDC) or HubSpot and marketing automation platforms, with experience executing CRM‑driven campaigns. - Strong analytical skills, with the ability to monitor funnel performance, attribution, and campaign results, and translate data into actionable improvements. - Demonstrated ability to execute and optimise lead generation programmes, contributing to measurable pipeline growth. - Solid understanding of B2B go‑to‑market fundamentals, including funnel optimisation, ICP targeting, and conversion improvement. - Experience using AI tools and marketing automation to improve efficiency, personalisation, and campaign performance. - Clear and effective verbal and written communication skills, with the ability to collaborate across teams. - A flexible, curious mindset, open to new tools, ways of working, and continuous learning. - Strong organisation and prioritisation skills, with the ability to manage multiple tasks and campaigns with attention to detail. - Ability to identify opportunities for process improvement and support their implementation under guidance. - Proactively participates in skills development and training, applying learnings to day‑to‑day execution. - Comfortable working across cross‑functional and global teams, building trust and collaborating effectively without formal authority. Requirements - A track record of implementing a new lead generation ecosystem leveraging new technology that resulted in a significant increase in high quality leads and revenue growth. - Substantial experience in Growth, Digital Marketing, Demand Generation, or Revenue Operations within fast-paced, ambitious environments. - B2B technology or SaaS experience is mandatory, you understand complex buying journeys, multi-stakeholder decision-making, and enterprise sales cycles. - Experience in life sciences, healthcare, clinical trials, or regulated industries is valued but not essential. - Experience in private equity-backed or high-growth environments is preferable. - Relevant bachelor’s degree or related disciplines or experience in a similar role. - English: Fluent. Benefits - 25 days’ holiday (with the option to buy more) - Health Cash Plan - Optional private health, dental insurance, and health screens - Cycle to work scheme - Generous pension scheme with up to 10% employer contribution - Life assurance - Season ticket loan Company Description We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Role Description The Manager, Guest Growth & Decisioning is responsible for developing the strategies, audiences, loyalty levers, and personalization capabilities that drive guest frequency, retention, engagement, and lifetime value. This position owns loyalty engagement strategy, audience strategy, segmentation, personalization, lifecycle strategy, and customer engagement governance. The role partners closely with Business Intelligence, Brand, Digital, Paid Media, Operations, and agency partners to ensure guest intelligence is consistently converted into actions that create measurable business impact. Success in this role requires a unique blend of loyalty, CRM, lifecycle marketing, customer engagement, analytics, and strategic thinking. Key Responsibilities - Loyalty, Retention & Guest Growth - Lead loyalty engagement, retention, reactivation, and member growth strategies - Develop strategies that increase guest frequency, engagement, and lifetime value - Identify opportunities to strengthen loyalty member acquisition, onboarding, activation, and retention - Recommend enhancements to loyalty benefits, rewards, offers, and engagement initiatives - Partner across teams to ensure loyalty strategies align with broader business objectives and growth priorities - Audience Strategy & Personalization - Own audience strategy, segmentation frameworks, and targeting approaches - Develop personalization strategies across digital, loyalty, and customer engagement touchpoints - Define audience eligibility, prioritization, and engagement approaches - Recommend guest-centric offer and engagement strategies based on behavior, value, and business objectives - Ensure a consistent decisioning approach across customer touchpoints and channels - Customer Engagement Strategy & Governance - Own customer engagement strategy across email, SMS, push, loyalty, and other guest touchpoints - Establish audience governance, contact strategy, exclusion rules, prioritization frameworks, and lifecycle standards - Develop customer journey strategies and lifecycle engagement recommendations - Serve as the business owner and subject matter expert for customer engagement platforms and lifecycle marketing capabilities - Partner with activation teams and agency partners to ensure strategies are executed effectively and consistently - Decisioning & Growth Strategy - Translate guest intelligence into actionable business recommendations - Identify, prioritize, and communicate guest growth opportunities - Lead testing, experimentation, and optimization initiatives focused on guest behavior and engagement - Partner with Business Intelligence to prioritize analytical workstreams and evaluate results - Develop recommendations that influence loyalty, personalization, retention, and customer engagement strategies - Cross Functional Leadership - Partner with Business Intelligence, Brand, Digital, Paid Media, Operations, and agency partners to align priorities and growth strategies - Influence cross-channel activation through audience, personalization, loyalty, and engagement recommendations - Present insights, opportunities, and recommendations to leadership and cross-functional stakeholders - Champion guest-centric decision making across the organization - Help build the processes, capabilities, and operating model that support a more decisioning-led organization Qualifications - 7+ years of progressive experience in loyalty, CRM, lifecycle marketing, customer engagement, personalization, customer growth strategy, or related consumer marketing disciplines - Strong strategic thinking skills with the ability to translate guest intelligence into business actions and growth opportunities - Demonstrated experience developing loyalty, retention, lifecycle, personalization, and customer engagement strategies that drive measurable business results - Experience developing audience strategies, segmentation frameworks, lifecycle programs, and retention initiatives - Strong analytical capabilities with the ability to interpret data, identify opportunities, and develop actionable recommendations - Experience leveraging customer data, loyalty data, behavioral insights, analytics, and testing to influence business decisions and drive growth outcomes - Understanding of customer engagement platforms, marketing automation, loyalty platforms, and customer journey orchestration - Knowledge of audience governance, contact strategy, segmentation, personalization, and lifecycle marketing best practices - Experience designing, evaluating, and scaling testing and optimization initiatives - Ability to influence cross-functional teams and build alignment across multiple stakeholders without direct authority - Strong communication, presentation, storytelling, and executive influence skills - Comfortable working with Business Intelligence, analytics teams, agency partners, and cross-functional stakeholders to solve complex business problems - Demonstrated ability to prioritize competing opportunities and drive results in a fast-paced environment - Strong project management and organizational skills with a high level of accountability - Experience managing agency, technology, and vendor relationships - Proficiency with Microsoft Office Suite, including Excel and PowerPoint Preferred Qualifications - Experience with customer engagement, CRM, loyalty, or marketing technology platforms such as Salesforce Marketing Cloud, Braze, SessionM, Iterable, or similar platforms - Experience with customer analytics, audience segmentation, lifecycle marketing, personalization, and testing methodologies - Experience translating customer insights into audience, offer, personalization, and engagement strategies - Restaurant, hospitality, retail, eCommerce, consumer loyalty, or customer engagement experience strongly preferred - Bachelor's degree in Marketing, Business, Analytics, Hospitality, or related field required, or equivalent combination of education and experience Compensation Range $97,400.00 - $134,000.00

Role Description Come join our Peak Health team at WVU Medicine as a Team Lead for Member and Provider Service, contributing to the foundation for an innovative, new health plan. This position will report to the Service Manager, playing a unique and important role in our mission to change healthcare for the better. The Team Lead, Peak Health Member and Provider Service is a primary contact for employees and managers within Peak Health Service. Responsibilities include: - Reviewing and monitoring general customer and provider inquiries via chat, calls, and service requests. - Being a point of contact for employee escalations and ensuring customer satisfaction. - Accountable for new team member training to ensure specialists are competent in WVUHS and Peak Health policies and processes. - Providing foundational experience for anyone looking to move into Management. Qualifications - High school diploma or equivalent AND five (5) years of experience in customer service support OR - Associate degree AND three (3) years of experience in customer service support OR - Bachelor’s degree AND two (2) years of experience in customer service support. Requirements - Three (3) years of call center service environment experience. - Two (2) years of experience with service technologies including telephony, chat, CRM management, knowledge management, training, and documentation. - Two (2) years of health insurance, medical environment experience. Preferred Qualifications - Bachelor’s Degree, or greater, in related healthcare field. - One (1) year of experience with Peak Health Member and Provider Service. - Five (5) years of service experience, preferably in call center environment. - Three (3) to (5) years’ experience in health insurance. - Three (3) years’ experience in commercial, Medicare, and Medicaid plans. - Three (3) years of working in a metric driven environment. Core Duties and Responsibilities - Serve as a point of escalation for member and provider service manager calls. - Act as a single point of contact for higher level of support inquiries for Peak Health. - Participate in meetings with other Peak Health departments to stay current on actions affecting Customer Service and Insurance workflows. - Act as a mentor to new team members and ensure new team member competency of policy and procedures of the role. - Monitor progress towards specialist readiness. - Lead training efforts and ensure all updates to materials. - Collaborate with team leadership to align the team with department and corporate goals through training and process management. - Regularly review escalated service requests for correct assignment, identifying activities that can become Customer Service knowledge areas. - Ensure appropriate coverage for chat inquiries and call coverage during lunch. - Respond to chats, calls, and service requests from employees and managers in a timely manner with a customer focus. - Provide input and guidance to managers and employees regarding understanding of Peak Health policies, procedures, forms, and processes. - Answer inquiries by clarifying desired information; research, locate, and provide information. - Resolve problems by clarifying issues; research and explore answers, and alternative solutions; escalate unresolved problems to supervisor. - Anticipate and respond to customer needs; follow up until needs are met. - Coordinate other service support activities as assigned by the manager. Physical Requirements - Ability to sit for extended periods of time. Working Environment - Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.). - Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access), Internet Explorer, and EPIC. Skills & Abilities - Exceptional customer service skills. - Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities. - Effective interpersonal skills. - Familiarity with Health Insurance practices and procedures. - Ability to manage call volume and reduce the number of abandoned calls to improve team performance metrics. - Excellent written and oral communication skills. - Proficiency with MS Office, Tapestry, and other computer applications as required. - Ability to utilize search tools and knowledgebase tools to find relevant information. - Exercise good judgment in handling sensitive and confidential information and situations. Additional Job Description - Scheduled Weekly Hours: 40 - Shift: Exempt/Non-Exempt - United States of America (Non-Exempt) - Company: PHH Peak Health Holdings - Cost Center: 2911 PHH Member Services