Role Description We are seeking dedicated and service-oriented professionals to join our remote team as Premium Client Care Specialists. In this role, you will serve as a valuable resource for clients, helping ensure their needs are addressed efficiently while delivering a high level of care, professionalism, and support. This opportunity is ideal for individuals who enjoy assisting others, fostering positive experiences, and maintaining strong attention to detail in a remote work environment. - Serve as a point of contact for client questions, requests, and service-related needs - Assist clients by providing guidance, information, and timely support - Help manage ongoing service activities and ensure important tasks remain on track - Review records and documentation to maintain accuracy and completeness - Coordinate follow-up communications and status updates - Support clients with changes, adjustments, and general assistance requests - Maintain organized client files and digital records - Contribute to operational efficiency by supporting administrative processes - Participate in training sessions and continuous learning initiatives Qualifications - Excellent customer service and communication skills - Strong organizational and multitasking abilities - Ability to manage responsibilities with accuracy and professionalism - Comfortable working with technology and web-based systems - Strong attention to detail and problem-solving skills - Ability to work independently and stay productive in a remote setting - Reliable internet connection and basic computer knowledge - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain or other regions Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training resources - Ongoing mentorship and leadership support - Professional development and advancement opportunities - Recognition and performance incentive programs - Travel-related discounts and exclusive perks - Collaborative and supportive team culture

Role Description We are seeking dedicated and service-oriented individuals to join our remote team as Virtual Client Care Specialists. In this role, you will help ensure clients receive attentive support, timely assistance, and a smooth experience throughout their interactions with our organization. This opportunity is ideal for individuals who enjoy helping others, managing details, and creating positive outcomes through exceptional service. - Provide personalized assistance to clients throughout various stages of the service process - Respond to inquiries and offer clear, accurate information - Assist with reviewing requests and ensuring details are properly documented - Coordinate follow-up activities and help keep client matters moving forward - Maintain organized records and update information within company systems - Support clients with questions, changes, and general service needs - Monitor ongoing activities and communicate important updates when necessary - Contribute to administrative and operational tasks that support overall service quality - Participate in company training and ongoing learning opportunities Qualifications - Strong written and verbal communication abilities - Excellent organizational and multitasking skills - Ability to maintain professionalism in a client-focused role - Comfortable using technology, online systems, and digital communication tools - Strong attention to detail and accuracy - Ability to work independently and manage responsibilities effectively - Reliable internet connection and basic computer knowledge - Must be at least 18 years old - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, or Spain or other approved regions Benefits - Fully remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training program - Ongoing support and mentorship - Opportunities for advancement and professional growth - Performance-based incentives and recognition - Access to travel-related discounts and special benefits - Collaborative and supportive team environment

• Act as the bridge between the acquirers and the EPI organization • Design a tailored implementation plan • Ensure seamless coordination among all stakeholders till the go live • Support new members through onboarding • Monitor and Report on Implementation Progress • Track and report KPIs, identify risks and mitigation strategies • Continuously refine the roll-out and onboarding process

• Conduct the customer journey for Tekla PowerFab end to end. • Lead installation, configuration, and delivery of remote and onsite training. • Proactively drive customer success and retention. • Recruit, train, certify, and manage local technical consulting partners. • Create localized support materials for the Brazilian market.