Role Description We are seeking dedicated and service-oriented individuals to join our remote team as Virtual Client Care Specialists. In this role, you will help ensure clients receive attentive support, timely assistance, and a smooth experience throughout their interactions with our organization. This opportunity is ideal for individuals who enjoy helping others, managing details, and creating positive outcomes through exceptional service. - Provide personalized assistance to clients throughout various stages of the service process - Respond to inquiries and offer clear, accurate information - Assist with reviewing requests and ensuring details are properly documented - Coordinate follow-up activities and help keep client matters moving forward - Maintain organized records and update information within company systems - Support clients with questions, changes, and general service needs - Monitor ongoing activities and communicate important updates when necessary - Contribute to administrative and operational tasks that support overall service quality - Participate in company training and ongoing learning opportunities Qualifications - Strong written and verbal communication abilities - Excellent organizational and multitasking skills - Ability to maintain professionalism in a client-focused role - Comfortable using technology, online systems, and digital communication tools - Strong attention to detail and accuracy - Ability to work independently and manage responsibilities effectively - Reliable internet connection and basic computer knowledge - Must be at least 18 years old - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, or Spain or other approved regions Benefits - Fully remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training program - Ongoing support and mentorship - Opportunities for advancement and professional growth - Performance-based incentives and recognition - Access to travel-related discounts and special benefits - Collaborative and supportive team environment

• Act as the bridge between the acquirers and the EPI organization • Design a tailored implementation plan • Ensure seamless coordination among all stakeholders till the go live • Support new members through onboarding • Monitor and Report on Implementation Progress • Track and report KPIs, identify risks and mitigation strategies • Continuously refine the roll-out and onboarding process

• Conduct the customer journey for Tekla PowerFab end to end. • Lead installation, configuration, and delivery of remote and onsite training. • Proactively drive customer success and retention. • Recruit, train, certify, and manage local technical consulting partners. • Create localized support materials for the Brazilian market.

Role Description - Partner with clinical operation executives to translate care team needs and regulatory requirements into scalable technology specifications. - Drive the design, implementation, and optimization of electronic medical record systems to improve overall clinical user experience. - Evaluate and redesign complex clinical and business workflows to eliminate operational inefficiencies through tailored system solutions. - Develop advanced data solutions, dashboards, and reporting mechanisms to empower leadership with actionable performance metrics. - Lead change management initiatives and end-user education programs to ensure high adoption rates for newly implemented technologies. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. - Bachelor’s degree in healthcare, informatics, information systems, business, or a related field, or an equivalent combination of education and experience preferred. - Minimum of 5 years of progressive experience working within clinical informatics, healthcare IT, business analysis, or systems implementation. - Recent Epic, Cerner or Oracle Health experience. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community