Role Description In this role, you’ll be responsible for managing 7–10 e-commerce client accounts. This includes setting the strategy (offers, funnel priorities, email/SMS direction, conversion levers) and directing the media buyers, as well as collaborating with the design and engineering specialist. You will not be just a messenger between client and team: you will own the relationship and the plan. You’ll be expected to think critically about every account, bring growth ideas the client didn't ask for, and defend the numbers in the room. This role reports directly to the Global Accounts Director. What You’ll Do - Own client relationship and be each client's primary strategic contact - Maintain a living growth plan per account: ad angles and offers, funnel and PDP priorities, email/SMS strategy - Identify and prioritize AOV, conversion rate, and LTV opportunities from real performance data, and turn them into briefs the team can execute fast - Identify and close account expansion opportunities across channels, scope, and initiatives - Collaborate with media buying, email, CRO and creative teams on execution priorities - Prepare and deliver weekly performance reports with clear insights, risks, and recommendations - Proactively manage stakeholder expectations, ensuring deliverables launch on time Qualifications - 2–4 years managing and growing a book of e-commerce client accounts in an agency or in-house environment - Expertise in Shopify, WordPress, and Meta Ads Manager or similar tools - Strong understanding of full-funnel e-commerce: Meta Ads, email/SMS (Klaviyo or similar), and CRO principles - Proven ability to analyze performance metrics and make data-driven decisions - Experience managing multiple accounts or campaigns simultaneously - Excellent communication skills with high ownership and accountability standards - Availability to work remotely during Eastern Standard Time (EST) business hours (9am – 6pm, Monday – Friday) Requirements - Proven track record of driving measurable revenue growth across DTC or e-commerce brands - Experience in regulated or high-scrutiny verticals (health & wellness, sports medicine, CBD/THC, hospitality) - Lead-generation account experience alongside e-commerce Our Hiring Process - Initial Screening (30 mins): Introductory conversation with the recruiter to assess role fit - Recorded Introduction (1–2 mins): Short recorded video of your introduction - Client Discovery Call (15 mins): Initial conversation with the client to explore role fit - Assessment: Case study assignment to evaluate problem solving skills - Final Interview (30 mins): In-depth interview with the hiring manager for final evaluation - Background Check & Offer: Complete background check and receive offer letter

• Primarily responsible for investigating internal complaints for assigned client group, ensuring a detailed investigation process, including investigation coordination, conducting interviews, and maintenance of accurate and detailed records and notes of the investigatory process. • Build comprehensive written investigation reports that clearly identify the issues investigated, summarize the evidence, make findings and recommendations, as well as identify root cause. • Lead initiatives to strengthen culture programs focusing on ethical business practices. • Partner internally with ER colleagues and leaders, Employment law, and HR teams as appropriate to achieve responsibilities.

Role Description The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. - Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites. - Review and updates all patient and financial information accurately as given. - Verify that information is accurate as to individual or insurance company responsible for payment of bill. - Monitor all billings for accuracy, updating any that contain known errors. - Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes. - Bill all hospital services to primary insurer or patient correctly and within expected timeframe. - Follow up with insurance companies on all assigned accounts within expected timeframe. - Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts. - Identify and report underpayments and denial trends. - Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary. - Manipulate excel spreadsheets and communicate results. - Meet and maintain daily productivity and quality standards established in departmental policies. - Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients. - Perform special projects and other duties as needed by the management team. - Maintain confidentiality at all times. - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Understand and comply with Information Security and HIPAA policies and procedures at all times. - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties. Qualifications - High School Diploma or equivalent required. - Medical Billing and Coding certification preferred, but not required. - Experience in Hospital/Facility and/or physician billing required. - 2-3 years’ experience in insurance collections, including submitting and following up on claims. - Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04. - Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts. - Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies. - Understanding of government, Medicare and Medicaid claims. - Proficiency with Microsoft Office Suite including Excel and Word. - Basic math and typing skills. - Strong interpersonal skills, ability to communicate well at all levels of the organization. - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. - High level of integrity and dependability with a strong sense of urgency and results oriented. - Excellent written and verbal communication skills required. - Gracious and welcoming personality for customer service interaction. Requirements - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal. Company Description Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

• Build and maintain a quality pipeline of opportunities in a complex sales environment. • Secure qualified client meetings through cold calling, emails, social media, and networks • Maintain a deep understanding of Amplity Med Comms Agency Services capabilities, agency or client experience is preferred. • Collaborate closely with internal team members to drive the Med Comms business. • Create strategies to drive business towards Agency of Record (AOR) status. • Work across several client verticals to ensure coverage across all key accounts/brands • Collaborate with Amplity business leaders, members of the Account Management team, and company subject matter experts. • Deliver sales messages aligned to Amplity Med Comms offerings. • Systematically track your KPIs to achieve monthly and quarterly sales targets. • Other duties and responsibilities as needed. • Provide timely status reports to Sr. Leadership. • Discuss potential innovative approaches to new industry challenges. • Attend key identified conferences.