Role Description The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. - Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites. - Review and updates all patient and financial information accurately as given. - Verify that information is accurate as to individual or insurance company responsible for payment of bill. - Monitor all billings for accuracy, updating any that contain known errors. - Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes. - Bill all hospital services to primary insurer or patient correctly and within expected timeframe. - Follow up with insurance companies on all assigned accounts within expected timeframe. - Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts. - Identify and report underpayments and denial trends. - Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary. - Manipulate excel spreadsheets and communicate results. - Meet and maintain daily productivity and quality standards established in departmental policies. - Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients. - Perform special projects and other duties as needed by the management team. - Maintain confidentiality at all times. - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Understand and comply with Information Security and HIPAA policies and procedures at all times. - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties. Qualifications - High School Diploma or equivalent required. - Medical Billing and Coding certification preferred, but not required. - Experience in Hospital/Facility and/or physician billing required. - 2-3 years’ experience in insurance collections, including submitting and following up on claims. - Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04. - Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts. - Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies. - Understanding of government, Medicare and Medicaid claims. - Proficiency with Microsoft Office Suite including Excel and Word. - Basic math and typing skills. - Strong interpersonal skills, ability to communicate well at all levels of the organization. - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. - High level of integrity and dependability with a strong sense of urgency and results oriented. - Excellent written and verbal communication skills required. - Gracious and welcoming personality for customer service interaction. Requirements - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal. Company Description Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

• Build and maintain a quality pipeline of opportunities in a complex sales environment. • Secure qualified client meetings through cold calling, emails, social media, and networks • Maintain a deep understanding of Amplity Med Comms Agency Services capabilities, agency or client experience is preferred. • Collaborate closely with internal team members to drive the Med Comms business. • Create strategies to drive business towards Agency of Record (AOR) status. • Work across several client verticals to ensure coverage across all key accounts/brands • Collaborate with Amplity business leaders, members of the Account Management team, and company subject matter experts. • Deliver sales messages aligned to Amplity Med Comms offerings. • Systematically track your KPIs to achieve monthly and quarterly sales targets. • Other duties and responsibilities as needed. • Provide timely status reports to Sr. Leadership. • Discuss potential innovative approaches to new industry challenges. • Attend key identified conferences.

• Develop and maintain strong internal and external relationships • Drive customer satisfaction, revenue growth, membership retention, and overall financial performance • Manage a portfolio of moderately complex, multi-product accounts • Execute key components of the account team’s business plans • Consult with internal and external stakeholders to develop innovative ways to retain BOB

Role Description Wir suchen einen Customer Success Manager, der: - Kunden betreuen möchte, die wirklich weiterkommen wollen - du bist ihr direkter Ansprechpartner für Erfolg. - Kampagnen-KPIs ownen und Potenzial erkennen - du behältst den Überblick und sorgst für messbare Ergebnisse. - Kunden ausbauen möchte, weil sie mit dir und unseren Ergebnissen mehr erreichen wollen. - Ein attraktives Fixgehalt plus attraktive Provisionen für erfolgreiche Upsells und Verlängerungen erwartet. - Vollständige Flexibilität durch 100% Remotearbeit, arbeiten von überall aus Deutschland möglich. - Ein Produkt, hinter dem du stehen kannst und das die Kunden wirklich wollen. Qualifications - Sicheres Auftreten in Gesprächen mit Geschäftsführern - idealerweise bringst du Agentur- oder Vertriebserfahrung mit. - Stark in Kommunikation: Du kannst erklären, begeistern, aber auch klar Position beziehen wenn nötig. - Verkaufsaffinität: Du erkennst Chancen für Upsells und Verlängerungen und gehst diese proaktiv an. - Strukturierter Arbeitsstil, Eigenverantwortung und ein klarer Anspruch an Qualität. - Fokus auf Lösungen und Ergebnisse: Du denkst mit, erkennst Potenziale und findest auch in kritischen Phasen einen guten Weg. - Drive und der Wunsch, dich und deine Kunden langfristig weiterzuentwickeln. - Wir legen keinen Wert auf bestimmte Ausbildungswege - wichtiger ist uns, dass du bereits erste Erfahrungen in der Kundenbetreuung oder im Vertrieb gesammelt hast. Requirements - Kundenbetreuung auf hohem Niveau: Du führst neue Kunden durch das Onboarding, begleitest sie durch die Zusammenarbeit und bist ihr direkter Ansprechpartner für alle Fragen. - Kampagnen-Performance ownen: Du analysierst KPIs in wöchentlichen Terminen, erkennst Optimierungspotenziale und sorgst dafür, dass die Zahlen stimmen. - Upsells und Verlängerungen aktiv vorantreiben: Du zeigst Kunden neue Möglichkeiten auf und entwickelst gemeinsam mit ihnen weitere Potenziale für die Zusammenarbeit. - Enge Abstimmung mit Sales, Creative und Kampagnenmanagement – damit jeder Handgriff sitzt und Kunden maximale Ergebnisse erzielen. - Klare Kommunikation und Struktur: Du sorgst für messbare Fortschritte und hältst alle Beteiligten auf dem neuesten Stand. Benefits - Attraktives Fixgehalt von 3.000 bis 3.500 € plus attraktive Provisionen für erfolgreiche Upsells und Verlängerungen. - Ein unbefristeter Arbeitsvertrag mit flexiblen Arbeitszeiten und der Möglichkeit, 100 % remote zu arbeiten. - 30 Urlaubstage sowie weitere Vorteile wie Prämien, Firmenfeiern, Schulungen und Weiterbildungen. - Strukturiertes Onboarding und Schulung in Kommunikation, Kundenführung und Performance-Analyse. - Moderne Tools und schlanke Prozesse - damit du dich voll auf die Kunden konzentrieren kannst. - Ein dynamisches Team mit schnellen Aufstiegsmöglichkeiten in Richtung Projektleitung oder Teamverantwortung. - Ein Produkt, das im Markt einzigartig ist und die Kunden aktuell wirklich brauchen.