Role Description We’re looking for a Tech Customer Expert to join our team on site in Bogota. In this role, you’ll support customers by: - Responding to inquiries - Providing clear and friendly guidance - Delivering effective solutions across different service scenarios You’ll focus on: - Understanding customer needs - Handling information responsibly - Ensuring a smooth, positive experience in every interaction Qualifications - A customer-focused professional who genuinely enjoys helping others - A bilingual communicator with intermediate to advanced English proficiency (B2 or above) - Preferably with experience and/or studies in systems, programming, software development and related fields - A person with an affinity for technology, prior knowledge of support, or proficiency in Windows and Office Benefits - Work schedules of 42 hours per week*, designed to support work-life balance (TRN L-V 10am- 7pm / OPS Range between 7:00am- 9:00pm, 2 Days off) - Performance-based bonuses* to reward your results and commitment - Indefinite-term contract for long-term stability - Access to our exclusive Gaming Arena, designed for entertainment and team connection - Employee fund benefits that support your financial wellbeing *Terms and conditions apply. Company Description We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. - At TP, we champion diversity, equity, and inclusion in every connection - We value the unique perspectives and identities of our clients and team members - We foster an inclusive culture where all voices are heard, valued, and respected - Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world Make a difference with the TOP Team!

• Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions. • Guide members through the platform and resolve issues at first contact wherever possible. • Verify identity and handle account details securely, following member verification and data-handling procedures. • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. • Keep canned responses and help content sharp so common questions get fast, consistent answers. • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

Role Description We are dedicated to improving the healthcare experience for patients across the United States. Our mission is to ensure every patient receives compassionate, professional, and timely support throughout their healthcare journey. We're looking for empathetic, service-oriented professionals who enjoy helping people and can build trust quickly over the phone. The ideal candidate has previous experience in customer service, patient support, medical scheduling, or other phone-based roles, and is fluent in both English and Spanish with clear, easily understandable English communication. Successful candidates are highly organized, detail-oriented, coachable, reliable, and comfortable multitasking across multiple systems while managing patient interactions. They should demonstrate strong emotional intelligence, a warm and professional phone presence, and the ability to follow structured processes while maintaining a natural, conversational approach. Above all, we're looking for someone who genuinely cares about helping patients, communicates with confidence and empathy, and can deliver an exceptional experience during every interaction. Qualifications - Fluent in both English and Spanish, with clear and easily understandable spoken English. - Experience handling inbound calls, patient support, appointment scheduling, or customer service. - Demonstrates warmth, empathy, and professionalism in every interaction. - Can confidently navigate conversations involving medical services, appointments, and patient concerns. - Highly organized and able to manage multiple conversations, systems, and follow-ups simultaneously. - Thrives in a structured environment while maintaining a natural, conversational communication style. - Coachable, receptive to feedback, and committed to continuous improvement. Responsibilities - Provide exceptional customer service via phone, SMS, and email. - Respond to new patient inquiries and guide them through the consultation and scheduling process. - Communicate professionally and compassionately in both English and Spanish. - Follow established call flows while maintaining authentic and engaging conversations. - Address patient concerns, questions, and scheduling requests promptly and professionally. - Schedule consultations and appointments accurately. - Collect and verify patient intake information. - Track follow-ups to ensure no patient inquiry is overlooked. - Coordinate with clinics and providers to facilitate smooth scheduling processes. - Accurately document all patient interactions and outcomes. - Maintain detailed notes within company systems. - Manage multiple platforms and tools simultaneously while maintaining accuracy. - Ensure all records remain organized and up to date. - Participate in coaching sessions and quality assurance reviews. - Implement feedback to improve communication and patient experience. - Collaborate with supervisors and team members to improve processes and service quality. - Maintain patient confidentiality and professionalism at all times. Requirements - Fluent English and Spanish (spoken and written). - Previous experience in customer service, patient support, call center, medical reception, scheduling, or similar roles. - Excellent verbal communication and active listening skills. - Strong emotional intelligence and ability to handle sensitive conversations. - Experience documenting interactions accurately and thoroughly. - Comfortable learning and working within multiple software systems. - Strong attention to detail and organizational skills. - Reliable internet connection and professional remote work environment. Preferred Qualifications - Experience in healthcare, medical scheduling, patient coordination, or medical customer service. - Familiarity with medical terminology. - Experience working with CRMs, scheduling systems, or electronic medical records (EMRs). - Experience supporting U.S.-based patients or customers. What Success Looks Like - Deliver a positive and compassionate experience to every patient. - Maintain high-quality documentation and follow-up standards. - Build trust and rapport with patients through excellent communication. - Adapt quickly to feedback and coaching. - Consistently meet attendance, responsiveness, and performance expectations. What We Offer - Full-time remote position. - Stable 40-hour workweek. - Paid breaks, including lunch and daily break periods. - Paid time off package. - Major U.S. holidays off. - Ongoing coaching, training, and development. - Long-term growth opportunities within a growing healthcare organization. Interview Process - Initial Application Review - Intro Video - Client Interview - Offer & Onboarding

• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner • Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures • Use appropriate systems and available resources as necessary to assist in responding to each request • Support and provide information to all internal and external customers in a professional and courteous manner • Participate in cross-functional communications and meetings to support the team/domain/center • Perform additional responsibilities as required