• Be the forward-deployed product lead — embed with the customer, build trust, and become their day-to-day product point of contact for the engagement. • Run discovery and requirements sessions directly with client stakeholders; surface the real need behind each ask, resolve ambiguity, and drive decisions. • Translate high-level client objectives and race-day operational realities into clear, measurable functional requirements. • Communicate relentlessly — progress, risks, trade-offs, and evolving requirements — to both the customer and internal leadership throughout the project lifecycle. • Define, drive, and maintain the roadmap and backlog for the engagement across both delivery phases — an initial launch and a follow-on phase of enhancements. • Write clear epics, user stories, and acceptance criteria from a detailed SOW spanning registration and checkout, payments and split settlement, dynamic pricing, race passes, transfers, on-site/race-day operations, identity/SSO, APIs/webhooks, and reporting. • Prioritize ruthlessly — sequence initial feature development and ongoing change requests against firm delivery deadlines. • Manage scope against the SOW — identify change requests, quantify their impact on estimate and timeline, and partner with account and delivery leadership to keep the engagement on track. • Quarterback 2–3 development teams — align sprint goals, manage cross-team dependencies, and orchestrate release sequencing across interdependent modules. • Prepare release objectives, milestones, and schedules with engineering, project management, design, and QA across all phases of development and launch. • Partner with Business Analysts and designers to ensure designs and builds meet documented requirements and customer needs. • Drive launch readiness — support UAT, cutover planning, and post-launch stabilization for race-day-critical functionality.

Role Description Únete a nuestro equipo como Asistente de Atención al Cliente en A365. - Gestionar las consultas y problemas de los clientes de manera eficiente. - Coordinar con otros departamentos para resolver las inquietudes de los clientes. - Analizar las tendencias de las consultas y generar informes para mejoras. - Mantener un registro actualizado de las interacciones con los clientes. Qualifications - Sin experiencia previa, pero con habilidades básicas de atención al cliente. - Conocimientos básicos de herramientas de comunicación y atención telefónica. - Capacidad para trabajar de manera proactiva y resolver problemas. - Disponibilidad para trabajar un segundo miércoles al mes de forma presencial. Benefits - Sueldo competitivo de 1130 soles mensuales trabajando solo 6 horas. - Planilla de Completa CTS, GRATIFICACION, VACACIONES 30 DÍAS Y ASIGNACION FAMILIAR. - Bono adicional de 250 soles al mes. - Oportunidad de desarrollo profesional dentro de la empresa. - El rol ofrece una oportunidad única para crecer y desarrollar habilidades en el área de atención al cliente. Company Description

• Drive product initiatives within the AI Agent Studio: Own selected areas of the AI Agent Builder and HITL interfaces to help enterprise users build, operate, and scale AI agents. • Translate user and business needs into product capabilities: Understand how customers configure agents for different transaction types, how reviewers use the HITL interface, and what business teams need to trust AI automation in mission-critical workflows. Turn these insights into clear product decisions. • Manage product execution end-to-end: Define requirements, write specifications and user stories, leverage AI to produce product designs, manage the backlog, and drive delivery in close collaboration with Engineering, Customer Success, and Delivery teams. • Work hands-on with customers and stakeholders: Collect feedback, analyze usage, validate assumptions, and continuously feed insights back into the product. • Support launch and enablement: Successfully bring new features to market by contributing to documentation, release communications, enablement, and internal/external readiness.

Grow with us About this opportunity: The Head of Local Administration Services for Customer Unit Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA) reports to the Head of EMEA BCS PaT, Local Administration and Risk Management and is a member of this Unit's Leadership Teams. The Head of Local Administration CU NME & KSA will oversee the administrative operations across countries in CU. This role involves managing a diverse team of local administration managers, ensuring compliance with regional policies, and fostering efficient administrative practices to support the organization's objectives and strategic goals. We expect the Head of Local administration managers to adhere to and promote Ericsson's Code of Business Ethics and act alertly towards any Anti-Bribery and Corruption red flags. Role is preferred to be based across CUs NME & KSA Geographies - the final locations remain open and will be decided at finalization of the process. Join our Team What you will do: • Leadership and Management: Lead and supervise a team of local administrators partners and people (HR) operations specialist across multiple countries in the region, ensuring they adhere to company policies and achieve unit's performance targets. • Team Development: Foster an environment that creates clarity, develops people, and delivers results, in line with Ericsson's values and cultural behavior.• Policy Implementation: Develop and implement administrative policies and procedures to streamline operations and improve efficiency across the region. • Key Stakeholder Management: Builds and maintains strong, strategic relationships with key stakeholders to align priorities and drive business outcomes.• Vendor Relations: Develop and maintain relationships with external vendors and service providers to support administrative needs.• Budget Management: Oversee budgets, expenses, and financial records for administrative operations, ensuring cost-effectiveness and accountability.• Cross-Functional Collaboration: Collaborate with other departments to support or drive cross-functional initiatives and business services improvements.• Technology Implementation: Drive implementation of administrative systems and AI technologies to support efficient operations and information management.• Performance monitoring: Establish and track Objectives and Key Results (OKR) to measure the effectiveness of business services and improvement initiatives.• Business Improvement: Identify and implement improvement initiatives to enhance business processes, increase efficiency, and optimize resource utilization with the use of AI & automation.• Accommodation Management: Oversee the management of employee accommodation facilities, ensuring they meet safety, comfort, and regulatory standards. • Compliance: Ensure compliance with countries and company regulations in all activities.• Confidentiality: Handle confidential and sensitive information with discretion and integrity. The skills you bring: - Strong leadership and team management skills - Excellent organizational and multitasking abilities - Stakeholder Management and Satisfaction - Cross-Functional Collaboration - Strategy Execution - Coaching and Mentoring - Employee Performance Management - Market Understand and Local Regulations - Budget Management - Business Innovation and Simplification - Operational Efficiency Required Languages: English and Arabic Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Saudi Arabia (SA) || Riyadh ; Egypt || Cairo Req ID: 786664