Grow with us About this opportunity: The Head of Local Administration Services for Customer Unit Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA) reports to the Head of EMEA BCS PaT, Local Administration and Risk Management and is a member of this Unit's Leadership Teams. The Head of Local Administration CU NME & KSA will oversee the administrative operations across countries in CU. This role involves managing a diverse team of local administration managers, ensuring compliance with regional policies, and fostering efficient administrative practices to support the organization's objectives and strategic goals. We expect the Head of Local administration managers to adhere to and promote Ericsson's Code of Business Ethics and act alertly towards any Anti-Bribery and Corruption red flags. Role is preferred to be based across CUs NME & KSA Geographies - the final locations remain open and will be decided at finalization of the process. Join our Team What you will do: • Leadership and Management: Lead and supervise a team of local administrators partners and people (HR) operations specialist across multiple countries in the region, ensuring they adhere to company policies and achieve unit's performance targets. • Team Development: Foster an environment that creates clarity, develops people, and delivers results, in line with Ericsson's values and cultural behavior.• Policy Implementation: Develop and implement administrative policies and procedures to streamline operations and improve efficiency across the region. • Key Stakeholder Management: Builds and maintains strong, strategic relationships with key stakeholders to align priorities and drive business outcomes.• Vendor Relations: Develop and maintain relationships with external vendors and service providers to support administrative needs.• Budget Management: Oversee budgets, expenses, and financial records for administrative operations, ensuring cost-effectiveness and accountability.• Cross-Functional Collaboration: Collaborate with other departments to support or drive cross-functional initiatives and business services improvements.• Technology Implementation: Drive implementation of administrative systems and AI technologies to support efficient operations and information management.• Performance monitoring: Establish and track Objectives and Key Results (OKR) to measure the effectiveness of business services and improvement initiatives.• Business Improvement: Identify and implement improvement initiatives to enhance business processes, increase efficiency, and optimize resource utilization with the use of AI & automation.• Accommodation Management: Oversee the management of employee accommodation facilities, ensuring they meet safety, comfort, and regulatory standards. • Compliance: Ensure compliance with countries and company regulations in all activities.• Confidentiality: Handle confidential and sensitive information with discretion and integrity. The skills you bring: - Strong leadership and team management skills - Excellent organizational and multitasking abilities - Stakeholder Management and Satisfaction - Cross-Functional Collaboration - Strategy Execution - Coaching and Mentoring - Employee Performance Management - Market Understand and Local Regulations - Budget Management - Business Innovation and Simplification - Operational Efficiency Required Languages: English and Arabic Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Saudi Arabia (SA) || Riyadh ; Egypt || Cairo Req ID: 786664

• Investigate the non-obvious: dig into utility portals, renewable energy data, system configurations, tariff structures, and customer needs. • Master what each utility exposes: the data available and how we map this data into our product features. • Author implementation-ready integration specs, with enough detail for engineers to build cleanly, including the edge cases that matter. • Partner with engineering throughout the build, running standups, answering questions, maintaining Jira, so development is never blocked. • Close the loop: confirm that delivered data matches the spec before an integration is considered done. • Proactively protect the existing integration surface area: triage problems with live integrations, find out why they are failing or producing gaps, and prioritize the fixes with engineering. • Partner with Data Operations to identify recurring data quality patterns and drive systemic improvements, not just one-off fixes. • Maintain the backlog of integration enhancements and bug fixes for engineering. • Serve as the company's subject-matter expert on our integrations and the data they produce. • Build and maintain partnerships with utilities and 3rd party partners to work through integration blockers together. • Work with stakeholders such as sales and customer success to prioritize our roadmap of integrations.

• The Senior Product Manager owns the discovery, definition, delivery, and continuous improvement of products across Inception Fertility’s portfolio, including Prelude Connect, Practice Edge, and Prelude Cryopreservation. • Reporting directly to the Chief Product Officer, the Senior Product Manager owns resource allocation across the portfolio, directing team capacity toward the most valuable work. • The role translates customer evidence, clinical context, and data capability into well-scoped requirements that engineering, design, and data analytics teams can build against with confidence. • It demands fluency in both the big-picture strategy and the on-the-ground detail of shipping software in a regulated healthcare environment. • Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and supporting their growth. • Own resource allocation across the portfolio, balancing team capacity against priorities and reprioritizing as needs shift. • Provide prioritization guidance to engineering so teams stay focused on the work that matters most. • Partner with the Chief Product Officer on product strategy, roadmap trade-offs, and executive stakeholder communication, securing buy-in for key decisions. • Maintain a continuous voice-of-the-customer feedback loop, synthesizing input from the support team, patients, and clinical operations into prioritized, actionable product insight. • Cultivate relationships with patients and clinical team members willing to validate concepts and prioritize features before significant development investment is made. • Translate customer and market insight into clear, well-scoped functional and non-functional requirements, including privacy, security, and accessibility requirements. • Author product requirements documents, user stories, and acceptance criteria that reflect real user needs, clinical workflow, and business goals. • Contribute to build-versus-buy analysis for new capabilities, grounding recommendations in market landscape, technical feasibility, security posture, and strategic fit. • Own and prioritize the product backlog for assigned areas in close partnership with engineering. • Use AI tools to compress the path from idea to shipped feature, from drafting requirements and synthesizing research to standing up working prototypes. • Shape and maintain product roadmaps that are grounded in customer evidence, aligned to Inception’s strategic priorities, and realistic given engineering capacity and timeline. • Collaborate across clinical operations, data analytics, engineering, helpdesk, and revenue cycle, ensuring product decisions reflect all relevant perspectives and that progress is communicated clearly. • Support development of training materials, including product documentation, feature narratives, and client-facing communications, as new capabilities launch. • Plan and execute product releases across the portfolio, ensuring deadlines and quality standards are met and that change is managed thoughtfully for clinic and patient users. • Communicate product updates and changes to internal teams, stakeholders, and end users in clear, accurate, and timely language. • Partner with the support and QA teams to review and prioritize bugs and issues, ensuring they are resolved within timelines appropriate to their patient and clinical impact. • Define and monitor success metrics for each release, using outcomes data to validate decisions and inform the next iteration. • Ensure that Prelude Connect, Practice Edge, and Prelude Cryo capabilities comply with applicable healthcare regulation and security standards, including HIPAA for United States protected health information and PIPEDA for personal health information of Canadian individuals. • Apply responsible-AI practices, never exposing protected health information to AI tools that are not approved and governed, and ensuring AI-enabled features meet HIPAA, PIPEDA, and company data-handling standards. • Help establish and refine product practices, including customer interview frameworks, requirements templates, prioritization approaches, and feedback loops. • Champion a customer-first, evidence-based mindset across colleagues. • Participate in occasional customer and partner engagements, traveling as needed to build relationships and gather direct market insight.

• Manage end-to-end product lifecycle management, from strategy development through commercialization and optimization. • Collaborate with R&D, operations, marketing, sales and other cross-functional teams. • Conduct voice-of-customer research, define product requirements, develop business cases. • Coordinate product launches and implement continuous improvement initiatives.