• The Senior Product Manager owns the discovery, definition, delivery, and continuous improvement of products across Inception Fertility’s portfolio, including Prelude Connect, Practice Edge, and Prelude Cryopreservation. • Reporting directly to the Chief Product Officer, the Senior Product Manager owns resource allocation across the portfolio, directing team capacity toward the most valuable work. • The role translates customer evidence, clinical context, and data capability into well-scoped requirements that engineering, design, and data analytics teams can build against with confidence. • It demands fluency in both the big-picture strategy and the on-the-ground detail of shipping software in a regulated healthcare environment. • Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and supporting their growth. • Own resource allocation across the portfolio, balancing team capacity against priorities and reprioritizing as needs shift. • Provide prioritization guidance to engineering so teams stay focused on the work that matters most. • Partner with the Chief Product Officer on product strategy, roadmap trade-offs, and executive stakeholder communication, securing buy-in for key decisions. • Maintain a continuous voice-of-the-customer feedback loop, synthesizing input from the support team, patients, and clinical operations into prioritized, actionable product insight. • Cultivate relationships with patients and clinical team members willing to validate concepts and prioritize features before significant development investment is made. • Translate customer and market insight into clear, well-scoped functional and non-functional requirements, including privacy, security, and accessibility requirements. • Author product requirements documents, user stories, and acceptance criteria that reflect real user needs, clinical workflow, and business goals. • Contribute to build-versus-buy analysis for new capabilities, grounding recommendations in market landscape, technical feasibility, security posture, and strategic fit. • Own and prioritize the product backlog for assigned areas in close partnership with engineering. • Use AI tools to compress the path from idea to shipped feature, from drafting requirements and synthesizing research to standing up working prototypes. • Shape and maintain product roadmaps that are grounded in customer evidence, aligned to Inception’s strategic priorities, and realistic given engineering capacity and timeline. • Collaborate across clinical operations, data analytics, engineering, helpdesk, and revenue cycle, ensuring product decisions reflect all relevant perspectives and that progress is communicated clearly. • Support development of training materials, including product documentation, feature narratives, and client-facing communications, as new capabilities launch. • Plan and execute product releases across the portfolio, ensuring deadlines and quality standards are met and that change is managed thoughtfully for clinic and patient users. • Communicate product updates and changes to internal teams, stakeholders, and end users in clear, accurate, and timely language. • Partner with the support and QA teams to review and prioritize bugs and issues, ensuring they are resolved within timelines appropriate to their patient and clinical impact. • Define and monitor success metrics for each release, using outcomes data to validate decisions and inform the next iteration. • Ensure that Prelude Connect, Practice Edge, and Prelude Cryo capabilities comply with applicable healthcare regulation and security standards, including HIPAA for United States protected health information and PIPEDA for personal health information of Canadian individuals. • Apply responsible-AI practices, never exposing protected health information to AI tools that are not approved and governed, and ensuring AI-enabled features meet HIPAA, PIPEDA, and company data-handling standards. • Help establish and refine product practices, including customer interview frameworks, requirements templates, prioritization approaches, and feedback loops. • Champion a customer-first, evidence-based mindset across colleagues. • Participate in occasional customer and partner engagements, traveling as needed to build relationships and gather direct market insight.

• Manage end-to-end product lifecycle management, from strategy development through commercialization and optimization. • Collaborate with R&D, operations, marketing, sales and other cross-functional teams. • Conduct voice-of-customer research, define product requirements, develop business cases. • Coordinate product launches and implement continuous improvement initiatives.

Drive automation initiatives by identifying workflow inefficiencies and designing AI-enabled solutions. Collaborate with cross-functional teams to develop use cases, ensuring user needs are met while promoting scalable automation capabilities.

• Lead the global digital shopping discovery experience across desktop web, mobile web, and native apps. • Own the strategy, roadmap execution, experimentation, and cross-functional delivery for core discovery surfaces. • Define and drive the global product vision, strategy, and roadmap for store discovery experiences. • Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention. • Develop customer-centric strategies tailored for both new and returning users across the full discovery journey. • Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences. • Own the global homepage experience as the primary brand and discovery entry point. • Drive strategy for content layout, personalization, promotional placement, featured categories, localization, and curated product surfaces. • Optimize for engagement, new user acquisition, and returning customer activation across all devices. • Own the end-to-end search frontend product experience and drive AI/ML powered search improvements. • Own PLP experiences across category pages, brand pages, promotion pages, and search results pages. • Drive improvements in site hierarchy, interlinking, and navigational discoverability. • Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages. • Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains. • Define and monitor KPIs to measure success across discovery surfaces.