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• The Senior Product Manager owns the discovery, definition, delivery, and continuous improvement of products across Inception Fertility’s portfolio, including Prelude Connect, Practice Edge, and Prelude Cryopreservation. • Reporting directly to the Chief Product Officer, the Senior Product Manager owns resource allocation across the portfolio, directing team capacity toward the most valuable work. • The role translates customer evidence, clinical context, and data capability into well-scoped requirements that engineering, design, and data analytics teams can build against with confidence. • It demands fluency in both the big-picture strategy and the on-the-ground detail of shipping software in a regulated healthcare environment. • Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and supporting their growth. • Own resource allocation across the portfolio, balancing team capacity against priorities and reprioritizing as needs shift. • Provide prioritization guidance to engineering so teams stay focused on the work that matters most. • Partner with the Chief Product Officer on product strategy, roadmap trade-offs, and executive stakeholder communication, securing buy-in for key decisions. • Maintain a continuous voice-of-the-customer feedback loop, synthesizing input from the support team, patients, and clinical operations into prioritized, actionable product insight. • Cultivate relationships with patients and clinical team members willing to validate concepts and prioritize features before significant development investment is made. • Translate customer and market insight into clear, well-scoped functional and non-functional requirements, including privacy, security, and accessibility requirements. • Author product requirements documents, user stories, and acceptance criteria that reflect real user needs, clinical workflow, and business goals. • Contribute to build-versus-buy analysis for new capabilities, grounding recommendations in market landscape, technical feasibility, security posture, and strategic fit. • Own and prioritize the product backlog for assigned areas in close partnership with engineering. • Use AI tools to compress the path from idea to shipped feature, from drafting requirements and synthesizing research to standing up working prototypes. • Shape and maintain product roadmaps that are grounded in customer evidence, aligned to Inception’s strategic priorities, and realistic given engineering capacity and timeline. • Collaborate across clinical operations, data analytics, engineering, helpdesk, and revenue cycle, ensuring product decisions reflect all relevant perspectives and that progress is communicated clearly. • Support development of training materials, including product documentation, feature narratives, and client-facing communications, as new capabilities launch. • Plan and execute product releases across the portfolio, ensuring deadlines and quality standards are met and that change is managed thoughtfully for clinic and patient users. • Communicate product updates and changes to internal teams, stakeholders, and end users in clear, accurate, and timely language. • Partner with the support and QA teams to review and prioritize bugs and issues, ensuring they are resolved within timelines appropriate to their patient and clinical impact. • Define and monitor success metrics for each release, using outcomes data to validate decisions and inform the next iteration. • Ensure that Prelude Connect, Practice Edge, and Prelude Cryo capabilities comply with applicable healthcare regulation and security standards, including HIPAA for United States protected health information and PIPEDA for personal health information of Canadian individuals. • Apply responsible-AI practices, never exposing protected health information to AI tools that are not approved and governed, and ensuring AI-enabled features meet HIPAA, PIPEDA, and company data-handling standards. • Help establish and refine product practices, including customer interview frameworks, requirements templates, prioritization approaches, and feedback loops. • Champion a customer-first, evidence-based mindset across colleagues. • Participate in occasional customer and partner engagements, traveling as needed to build relationships and gather direct market insight.

• Monitors claim status and records in system daily for commercial insurance billing. • Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting functions to resolve billing issues of submitted claims • Review EOBs, assist in verifying patient coverage if needed, and assist with patient billing inquiries through a billing queue • Conducting outbound calls to insurance companies and/or patients to reconcile account issues and outstanding account balances • Facilitates and initiates appeals to insurance companies for higher payments and other appeals as needed. • Handles correspondence from payers to ensure all information required for claim processing is provided. • Review and resolve credit balances or unassigned money remaining on an account. • Provides customer service and follow through on account questions. • Assists with Special Projects as needed.

• Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN, Urology, GYN Onc and Family Practice) referring office, networking events, trade shows, community functions, and patient education/outreach events that align with current strategies of the practice. • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices. • Build strong partnerships with referring and non-referring offices. • Point of contact for ordering of marketing materials for the clinics and the field in conjunction or as directed by Marketing Manager / Managing Director. • Identify and monitor competitor activities and efforts within the area. • Support established metrics and measures of success for all local referral efforts. • Develop and implement regular strategic plans to increase referrals. • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends. • Identify referral patterns and create strategic plans to respond to trends. • Daily document visits in the CRM (Salesforce). • 2 days per week in field with minimum 10 office visits. • Have a solid understanding of the infertility journey demonstrating expertise. • Can articulate the many points of difference we have as it relates to the patient experience. • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services and other departments within the practice and the Prelude Network. • Assist with execution of special projects and events, e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at other sales/marketing opportunities. • Point of contact in relationships with outside marketing agencies and/or vendors, in conjunction or as directed by Marketing Manager. • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.), in conjunction or as directed by Marketing Manager. • Leads all aspects of patient-focused community events. • Ability to travel throughout designated region as well as within North America to the clinics within the Inception network, as well as required meetings and conferences. • Other duties as assigned.

• Supporting the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns • Preparing and delivering tailored product demos based on customer requirements and specific use cases • Conducting technical support calls and providing L1 technical support to customers • Running customer onboarding sessions to ensure smooth adoption of our products • Preparing technical documentation, integration guides, and product briefs for the sales team • Building and maintaining relationships with customers, proactively engaging to ensure their success • Collecting customer feedback and translating it into actionable insights • Creating and maintaining a knowledge base – playbooks, ready-made solutions, FAQs, and best practices • Writing workarounds, simpler implementations, and integration examples for customers • Continuously deepening your technical knowledge of our products and the broader ecosystem.

• Solve high-impact problems across CKEditor and CKSource products, spotting where AI or automation can add value. • Work with product and engineering stakeholders to clarify goals, scope, and success metrics. • Design pragmatic end-to-end solutions across the editor, backend services, and other portfolio products. • Prototype quickly, iterate with feedback, and evolve the best ideas into production features. • Build integrations and platform patterns (APIs, workflows, ecosystems) that extend product capabilities. • Influence technical direction and best practices across teams, helping others adopt new tools effectively. • Drive adoption of AI-assisted development (agents, reviews, testing, ops) to improve how we build and ship software.

• Solve high-impact problems across product and internal systems, identifying where AI or automation can create real value. • Work closely with engineering, product, and business stakeholders to understand problems, clarify goals, and define the right approach. • Design pragmatic, end-to-end solutions from architecture and technical plans to production-ready systems. • Build systems involving LLMs, integrations, and multi-step or agentic workflows. • Make sound engineering decisions across model choice, orchestration, evaluation, latency, cost, reliability, security, and maintainability. • Write production-quality code, build prototypes, and evolve them into robust, scalable solutions. • Influence technical direction across teams, define best practices, and help others adopt AI effectively.

• Verify timekeeping records and consult managers/employees about any discrepancies. • Answer inquiries regarding PTO balances. • Record payroll data in our software system and verify all amounts prior to payroll processing. • Answer inquiries regarding employee check details. • Responsible for processing bi-weekly payrolls and running payroll reports through the payroll system. • Maintain accurate and organized files, including the electronic filing of time and payroll reports. • Work closely with leaders across the organization, payroll leadership, and Human Resources to ensure accuracy of payroll processing. • Support and actively participates in initiatives designed to improve individual and organizational performance. • Other duties as assigned.

• The Network Billing Manager serves as a strategic revenue cycle leader responsible for identifying revenue optimization opportunities across a multi-site fertility clinic network. • This role analyzes billing performance, uncovers lost revenue drivers, and develops data-driven insights that support executive decision-making and strengthen overall financial performance. • Working with a high degree of autonomy, the position partners with operational and clinical leadership to translate complex billing and reimbursement data into actionable strategies. • The Network Billing Manager prepares leadership-level analyses and presentations, drives revenue integrity initiatives, and provides ongoing clinic education on best practices to improve consistency and performance across the network. • This role is ideal for a highly analytical professional who demonstrates strong self-leadership, strategic thinking, and the ability to influence operational improvement across a multi-site healthcare environment.

• Design, build, and maintain backend services for CKEditor 5 - including REST APIs, real-time streaming, event-driven processing, and data persistence. • Build and maintain a multi-service architecture with message queues, caching, and async communication patterns. • Engage in code reviews, pair programming, and cross-functional collaboration to ensure the highest quality results. • Write clean, maintainable, and well-structured code, balancing readability with appropriate documentation. • Share best practices on programming standards, tools, and processes to foster continuous improvement.

• Zarządzanie, nadzorowanie i śledzenie dostaw zespołu inżynierskiego; • Współpraca z zespołem w celu rozwoju procesów, polityk, protokołów i rozwiązań w zespole; • Pisanie czystego, utrzymywalnego, dobrze udokumentowanego kodu i ustalanie standardów jakości; • Kultywowanie doskonałości inżynieryjnej poprzez ciągłe uczenie się i kulturę bez winy; • Promowanie kultury odpowiedzialności i współpracy.