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For more than 40 years, Vector Security has been providing customers with premier electronic security services and solutions to secure and empower them both at home and at work. Ra
Service Accounts Coordinator
Location
United States
Posted
101 days ago
Salary
$20 - $33 / hour
Seniority
Senior
Job Description
Service Accounts Coordinator
Vector Security
• Manage daily escalations for customer accounts • Communicating with customers and creating processes • Maintain and update customer-specific processes in Twiki • Create estimates for service work and coordinate with customers • Assess the customer’s billing requirements and ensure correct processing • Review work orders and coordinate with departments for invoice assessments • Run and assess weekly reports from D365 on work orders • Participate in regular meetings with customers for updates • Collaborate with internal departments to handle escalated customer issues
Job Requirements
- High School Diploma or Equivalent
- 3-4 Years: Industry Related Experience
- MS Office Proficiency: Advance knowledge of Excel frequently, Word, Outlook.
- Multitasking: Handling regular activities, coordinating with different teams, handling escalations.
- Time Management: Prioritizing tasks to ensure efficient customer service.
- Customer Service Oriented: Being able to work with the customer to facilitate their needs.
- Dependable: Attend customer meetings on time to ensure efficient customer service.
Benefits
- Competitive compensation with incentive eligibility
- Medical, dental and vision coverage
- Company paid life and AD&D insurance.
- Company paid short- and long-term disability.
- Voluntary benefit products
- 401k retirement savings plan
- Flexible Spending Account
- Paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
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